3com V7000 Owner's Manual

http://www.3com.com/Part Number 900-0382-01 Rev AAPublished August 2006VCX™ Maintenance GuideVCX™ V7000 IP Telephony SolutionConvergence Application S

10F CALL PROCESSOR COMMAND LINE INTERFACE COMMANDSCall Processor CLI Overview 336CLI Command Descriptions 337INDEX

100 CHAPTER 6: MANUALLY CONFIGURING MULTI-MASTER REPLICATION

7RECONFIGURING A VCX SERVERThis chapter describes how to reconfigure a VCX server using the vcx-reconfigure command. This chapter includes the followi

102 CHAPTER 7: RECONFIGURING A VCX SERVERReconfiguration OverviewReconfiguring a VCX server enables you to modify its networking parameters and the co

Sample VCX Server Reconfiguration 103Sample VCX Server ReconfigurationThe sample reconfiguration script in this section is based on a two-server confi

104 CHAPTER 7: RECONFIGURING A VCX SERVERSample VCX Reconfiguration Script----------------------------------------------------------------------------

Sample VCX Server Reconfiguration 105Sample VCX Reconfiguration Script (continued)Do you want to change any networking configuration? [no] :yesDroppin

106 CHAPTER 7: RECONFIGURING A VCX SERVERSample VCX Reconfiguration Script (continued)VCXDATATESTONEX Database Multi-Master Replication DROP Process s

Sample VCX Server Reconfiguration 107Sample VCX Reconfiguration Script (continued)-------------------------- Configuring Hostname --------------------

108 CHAPTER 7: RECONFIGURING A VCX SERVERSample VCX Reconfiguration Script (continued)-------------------- Configuring Network Time Protocol ---------

Sample VCX Server Reconfiguration 109Sample VCX Reconfiguration Script (continued)In this sample script, the country code remains unchanged.Please sel

ABOUT THIS GUIDEThis guide describes how to maintain 3Com® VCX IP Telephony Solution software. VCX software runs on either the 3Com V6000 or 3Com V700

110 CHAPTER 7: RECONFIGURING A VCX SERVERSample VCX Reconfiguration Script (continued)DNS Servers: 10.25.10.31 10.26.10.31

Sample VCX Server Reconfiguration 111Sample VCX Reconfiguration Script (continued)--------------------------------------------------------------------

112 CHAPTER 7: RECONFIGURING A VCX SERVERSample VCX Reconfiguration Script (continued)The SIP default dialing domain is used to construct the SIP URI

Sample VCX Server Reconfiguration 113Sample VCX Reconfiguration Script (continued)The secondary Media Gateway is an additional interface between the V

114 CHAPTER 7: RECONFIGURING A VCX SERVERSample VCX Reconfiguration Script (continued)--------------- Configuring additional parameters for System ---

Sample VCX Server Reconfiguration 115Sample VCX Reconfiguration Script (continued)---------- Configuring additional parameters for UPS Monitoring ----

116 CHAPTER 7: RECONFIGURING A VCX SERVERSample VCX Reconfiguration Script (continued)The SNMP 'write' community string configured in the UP

Sample VCX Server Reconfiguration 117Sample VCX Reconfiguration Script (continued)-------- Configuring additional parameters for IP Messaging Service

118 CHAPTER 7: RECONFIGURING A VCX SERVERSample VCX Reconfiguration Script (continued)IP Messaging includes an optional ability to back up messages to

Sample VCX Server Reconfiguration 119Sample VCX Reconfiguration Script (continued)Do you wish to change any of the IP Messaging System parameters? [N]

12 ABOUT THIS GUIDEConventions Table 1 and Table 2 list conventions that are used throughout this guide.Table 1 Notice IconsIcon Notice Type Descrip

120 CHAPTER 7: RECONFIGURING A VCX SERVERSample VCX Reconfiguration Script (continued)In some cases it may be desirable for SNMP Traps to be sent to m

Sample VCX Server Reconfiguration 121Sample VCX Reconfiguration Script (continued)Common Agent supports a management station authentication feature. A

122 CHAPTER 7: RECONFIGURING A VCX SERVERSample VCX Reconfiguration Script (continued)---------------------------- Applying Changes ------------------

8MANAGING UNINTERRUPTIBLE POWER SUPPLIESThis chapter describes how to manage one or more Uninterruptible Power Supplies (UPS) in your VCX system. It d

124 CHAPTER 8: MANAGING UNINTERRUPTIBLE POWER SUPPLIESUPS Overview Critical network equipment is often connected to an Uninterruptible Power Supply (U

Adding UPS Support to an Existing VCX System 125UPS ConfigurationOptionsFor the current VCX software release, 3Com Corporation supports UPS hardware f

126 CHAPTER 8: MANAGING UNINTERRUPTIBLE POWER SUPPLIES Set up two UPS devices to service a single VCX server with redundant power supplies. Set up o

Adding UPS Support to an Existing VCX System 127Requirements Setting up a VCX system to use UPS power and to monitor UPS status using the vcx-ups-setu

128 CHAPTER 8: MANAGING UNINTERRUPTIBLE POWER SUPPLIESEnter N (you must uppercase) to indicate there is a single UPS servicing the entire VCX system.-

Adding UPS Support to an Existing VCX System 129Note that you must include all the vcx-ups-setup command parameters even if you are only changing a si

Related Documentation 13Related DocumentationThese 3Com documents contain additional information about the products in this release that are a part of

130 CHAPTER 8: MANAGING UNINTERRUPTIBLE POWER SUPPLIESAfter the initial slave VCX server configuration, you can change a parameter value by reentering

Adding UPS Support to an Existing VCX System 131devices are used to provide power. For servers with redundant power supplies, ensure that each power s

132 CHAPTER 8: MANAGING UNINTERRUPTIBLE POWER SUPPLIESFigure 4 Two UPS Devices Powering Redundant VCX ServersWhen you have multiple UPS devices, you

Adding UPS Support to an Existing VCX System 133Enter Y (you must uppercase) to indicate there are multiple UPS devices servicing the VCX system.-- up

134 CHAPTER 8: MANAGING UNINTERRUPTIBLE POWER SUPPLIES The IP address of the second UPS is 10.230.63.4. The community string the second UPS will use

Adding UPS Support to an Existing VCX System 135The following example shows the syntax required to initially configure a slave VCX server in a system

136 CHAPTER 8: MANAGING UNINTERRUPTIBLE POWER SUPPLIESThe optional argument --fullauto specifies that the command should run in automatic mode. In thi

Monitoring UPS Status 137The following examples of the vcx-ups-status command were entered on the master VCX server that is monitoring a single UPS.Th

138 CHAPTER 8: MANAGING UNINTERRUPTIBLE POWER SUPPLIESVCX Server Response to Power EventsThis section describes how UPS-supported VCX systems respond

VCX Server Response to Power Events 139Final Shutdown The UPS receives a signal to turn off after a time delay (the default is 270 seconds) to allow f

14 ABOUT THIS GUIDEThe following documents provide information on products that support this release:Enterprise Management Suite Enterprise Managemen

140 CHAPTER 8: MANAGING UNINTERRUPTIBLE POWER SUPPLIES

9CONFIGURING THE CALL PROCESSORThe VCX Call Processor provides call routing as well as other call services for the VCX IP Telephony Solution.This chap

142 CHAPTER 9: CONFIGURING THE CALL PROCESSORCall Processor OverviewThe Call Processor handles both call processing and call routing and acts as a SIP

Configuring Trusted Endpoints 143 Through the remoteCli Command Line InterpreterThe remoteCli interface is run from a console attached to the VCX ser

144 CHAPTER 9: CONFIGURING THE CALL PROCESSOR3 Start the remoteCLI interface:./remoteCli -callprocessor4 Add either a single or range of trusted endpo

Configuring Accounting and Directory Services 145Editing TrustedEndpointsTo edit a trusted endpoint of a Call Processor using the CLI:1 Log onto the s

146 CHAPTER 9: CONFIGURING THE CALL PROCESSORCAUTION: If you add one or both of these services using the method described in this section and later yo

Configuring Accounting and Directory Services 147config accts pri=2 IpAddress=<IP address of secondary accounting server>config accts pri=2 Loca

148 CHAPTER 9: CONFIGURING THE CALL PROCESSORconfig authc use=falseconfig auths pri=2 IpAddress=<IP address of secondary authentication server>c

10MANAGING USER ACCOUNTS USING THE COMMAND LINE INTERFACEThis chapter describes how to add, modify, and delete user accounts using the user-MAC comman

1VCX SYSTEM MAINTENANCE OVERVIEWThe 3Com® VCX IP Telephony Solution delivers reliable, highly-scalable, comprehensive standards-based IP telephony for

150 CHAPTER 10: MANAGING USER ACCOUNTS USING THE COMMAND LINE INTERFACECommand OverviewThe user-MAC command enables the automated creation of VCX user

Command Overview 151You can create, modify, or delete user accounts on remote sites. To create, modify, or delete user accounts on a branch office fr

152 CHAPTER 10: MANAGING USER ACCOUNTS USING THE COMMAND LINE INTERFACEmode, the required syntax, and examples. For online help with command syntax, e

Using Single User Mode 153--password or --pa Yes Single String The value specifies the password the user enters to access the VCX User Provisioning in

154 CHAPTER 10: MANAGING USER ACCOUNTS USING THE COMMAND LINE INTERFACENote the following syntax considerations: Full parameter and abbreviated param

Using Single User Mode 155If you want to change the account’s username, you enter the user-MAC command with --modify plus the --uname parameter and th

156 CHAPTER 10: MANAGING USER ACCOUNTS USING THE COMMAND LINE INTERFACEThe following example adds a user account for jjohnson and assigns the user the

Using Batch Mode 157Batch mode processing can run in either stop mode (the default) or non-stop mode (the user-MAC command line includes the --non-sto

158 CHAPTER 10: MANAGING USER ACCOUNTS USING THE COMMAND LINE INTERFACEnewPhone?,newUname?,password?,title?,first?,middle?,last?,email?,street1?,stree

Using Batch Mode 159<user-MAC-transactions><transaction><uname>value</uname><phone>value</phone><password>va

16 CHAPTER 1: VCX SYSTEM MAINTENANCE OVERVIEWNetwork-based TelephonyThe VCX IP Telephony Solution (referred to in this guide as the VCX system) merges

160 CHAPTER 10: MANAGING USER ACCOUNTS USING THE COMMAND LINE INTERFACEstreet1,street2,city,state,country,zip,site,remote,pprofile)><!ELEMENT pa

Using Batch Mode 161<city>Unknown</city><state>Unknown</state><country>BLANK</country><zip>00000</zip>

162 CHAPTER 10: MANAGING USER ACCOUNTS USING THE COMMAND LINE INTERFACEUse the following syntax to specify a CSV file as input to the user-MAC command

Files and Directories 163user_MAC_defaults.dtd This DTD file specifies the structure of the XML file that contains default values used by the user-MAC

164 CHAPTER 10: MANAGING USER ACCOUNTS USING THE COMMAND LINE INTERFACE

AUPGRADING VCX SERVER SOFTWARE FROM V7.0 TO V7.1This appendix describes the procedures required to upgrade a system running VCX server software versio

166 APPENDIX A: UPGRADING VCX SERVER SOFTWARE FROM V7.0 TO V7.1Verifying Software VersionsThis section describes how to verify the software versions o

Overview of a 7.0 to 7.1 Upgrade 167Overview of a 7.0 to 7.1 UpgradeThis section provides an overview of the procedures required to upgrade your VCX s

168 APPENDIX A: UPGRADING VCX SERVER SOFTWARE FROM V7.0 TO V7.1Preliminary Steps Prior to performing any upgrade, you should check the following: Che

Overview of a 7.0 to 7.1 Upgrade 169The VCX v7.1 upgrade procedure creates one or more phone profiles based on data configured for phones in the VCX v

VCX Software Components 17Authentication (for example, validating a username and password)Authorization (for example, verifying a user is allowed to m

170 APPENDIX A: UPGRADING VCX SERVER SOFTWARE FROM V7.0 TO V7.1 Multi-site systems that include servers at regional offices and servers at branch off

Upgrading a Single-Site System With Two Servers 171participating IP Messaging servers (see Configuration Upgrade Options). Uninterruptible Power Supp

172 APPENDIX A: UPGRADING VCX SERVER SOFTWARE FROM V7.0 TO V7.1a The Enter the VCX Site Identification i.e. Site Id prompt appears.Enter site ID confi

Upgrading a Single-Site System With Two Servers 173 Upgrade the secondary VCX server. See Upgrading the Secondary VCX Server. Set up database replic

174 APPENDIX A: UPGRADING VCX SERVER SOFTWARE FROM V7.0 TO V7.1An Uninterruptible Power Supply (UPS) can be used with VCX systems to avoid disruption

Upgrading a Single-Site System With Two Servers 1756 After completing the Adhoc Conferencing, UPS Monitoring, and Global Voicemail Integration prompts

176 APPENDIX A: UPGRADING VCX SERVER SOFTWARE FROM V7.0 TO V7.13 The Adhoc Conferencing prompt appears:In order to support "ad-hoc" conferen

Upgrading a Single-Site System With Two Servers 1776 Stop the Authentication and Directory service by entering the following commands:cd /opt/3com/VCX

178 APPENDIX A: UPGRADING VCX SERVER SOFTWARE FROM V7.0 TO V7.1Enter y to continue. The script executes.During script execution, messages appear descr

Upgrading a Single-Site System With Four Servers 179Follow the procedures in this section to upgrade the four-server configuration at a single site fr

18 CHAPTER 1: VCX SYSTEM MAINTENANCE OVERVIEWTable 3 VCX Software Configuration OptionsDepending on the hardware configuration, some services are ty

180 APPENDIX A: UPGRADING VCX SERVER SOFTWARE FROM V7.0 TO V7.1e The Do you want to continue with the above settings? [n/y]: prompt appears.Enter y to

Upgrading a Single-Site System With Four Servers 181Upgrading thePrimary IP TelephonyServerFollow the steps in this section to upgrade the primary IP

182 APPENDIX A: UPGRADING VCX SERVER SOFTWARE FROM V7.0 TO V7.1Enable UPS monitoring? [N] : If you do not have a UPS inst

Upgrading a Single-Site System With Four Servers 183------------------- Installation Completed Successfully -------------------------------------- VCX

184 APPENDIX A: UPGRADING VCX SERVER SOFTWARE FROM V7.0 TO V7.1feature's operation. Typically the Central Servers are at one of the regional sit

Upgrading a Single-Site System With Four Servers 1852 Switch to the new software version by entering the following command:vcx-switchversion 7.1.xc Th

186 APPENDIX A: UPGRADING VCX SERVER SOFTWARE FROM V7.0 TO V7.1minutes and reenter the command. This could take several minutes and it is important th

Upgrading a Single-Site System With Four Servers 187If you do not have a UPS installed and enter n (or press Enter); the remaining UPS configuration p

188 APPENDIX A: UPGRADING VCX SERVER SOFTWARE FROM V7.0 TO V7.1b The Enter the Number of MASTER SITEs other than the MASTER DEFINITION SITE [1]: promp

Upgrading a Multi-Site System With No Branch Offices 1894 Start the Authentication and Directory service on the primary IP Telephony server and the se

VCX Hardware Configurations 19There are two basic configuration options, single-site and multi-site systems. The hardware servers in each option type

190 APPENDIX A: UPGRADING VCX SERVER SOFTWARE FROM V7.0 TO V7.1The system displays several status messages. The last two messages are:----------------

Upgrading a Multi-Site VCX System with Branch Offices 191ls -l /opt/3com/VCXThe symbolic link (VCX) should point to the new version of the VCX softwar

192 APPENDIX A: UPGRADING VCX SERVER SOFTWARE FROM V7.0 TO V7.1System Administration Guide for more information and for configuration options.The comp

Upgrading a Multi-Site VCX System with Branch Offices 193depends on how the servers have been installed and how replication has been set up.To upgrade

194 APPENDIX A: UPGRADING VCX SERVER SOFTWARE FROM V7.0 TO V7.1e The Do you want to continue with the above settings? [n/y]: prompt appears.Enter y to

Upgrading a Multi-Site VCX System with Branch Offices 195If you do not have a UPS installed and enter n (or press Enter); the remaining UPS configurat

196 APPENDIX A: UPGRADING VCX SERVER SOFTWARE FROM V7.0 TO V7.1b The Enter the Number of MASTER SITEs other than the MASTER DEFINITION SITE: prompt ap

Upgrading a Multi-Site VCX System with Branch Offices 197------------------- Installation Completed Successfully -------------------------------------

198 APPENDIX A: UPGRADING VCX SERVER SOFTWARE FROM V7.0 TO V7.1At this point, you have upgraded the Authentication and Directory server on Region 1 an

Upgrading a Multi-Site VCX System with Branch Offices 199Telephony and Messaging Server for more information. In this example, there is one Master sit

3Com Corporation350 Campus Drive Marlborough, MA 01752-3064Copyright © 2002–2006, 3Com Corporation. All Rights Reserved. No part of this documentatio

20 CHAPTER 1: VCX SYSTEM MAINTENANCE OVERVIEW One or two servers running the IP Messaging services configuration. The number of servers depends on wh

200 APPENDIX A: UPGRADING VCX SERVER SOFTWARE FROM V7.0 TO V7.1Telephony and Messaging Server for more information. In this example, there is one Mast

Upgrading a Multi-Site VCX System with Branch Offices 201provided by a pair of Global Voicemail Central Servers (GVCS) to enable global voicemail inte

202 APPENDIX A: UPGRADING VCX SERVER SOFTWARE FROM V7.0 TO V7.1The system may prompt you to confirm that a new operating system version will be instal

Upgrading a Multi-Site VCX System with Branch Offices 203b The upgrade script asks if this server as a Global Voicemail Central Server:In a Global Voi

204 APPENDIX A: UPGRADING VCX SERVER SOFTWARE FROM V7.0 TO V7.1To upgrade the Call servers:1 Log on, as root, to the primary Call server and the secon

Upgrading a Multi-Site VCX System with Branch Offices 205status and performs a safe shutdown when the its battery is depleted during a long power outa

206 APPENDIX A: UPGRADING VCX SERVER SOFTWARE FROM V7.0 TO V7.1cd /opt/installtemptar xvf vcx-bss-7.1.xc.tarcd upgrade-7.1.xc./install-upgradeThe syst

Upgrading a Multi-Site VCX System with Branch Offices 207minutes and reenter the command. This could take several minutes and it is important the link

208 APPENDIX A: UPGRADING VCX SERVER SOFTWARE FROM V7.0 TO V7.1vcx-all-7.1.3c.tar) that will replace the current version. The letter c is always appen

Upgrading a Multi-Site VCX System with Branch Offices 209If you do not have a UPS installed and enter n (or press Enter); the remaining UPS configurat

VCX Maintenance Tasks 21The version 7.1 upgrade procedure allows you to enable Global Voicemail Integration on servers running IP Messaging software.

210 APPENDIX A: UPGRADING VCX SERVER SOFTWARE FROM V7.0 TO V7.1minutes and reenter the command. This could take several minutes and it is important th

Upgrading a Multi-Site VCX System with Branch Offices 211Use the Adhoc service on this server? (Y/N) [Y] :If you want this server to act as a

212 APPENDIX A: UPGRADING VCX SERVER SOFTWARE FROM V7.0 TO V7.1This section assumes you have answered y to the following prompt during an upgrade to V

Upgrading a Multi-Site VCX System with Branch Offices 213UPS Monitoring requires a network-enabled UPS. Enter the IP address assigned to the UPS&apos

214 APPENDIX A: UPGRADING VCX SERVER SOFTWARE FROM V7.0 TO V7.1Enter the UPS battery threshold charge. The default is 25%. The range is from 25% to 75

BUPGRADING VCX SERVER SOFTWARE FROM V7.1.X TO V7.1.YThis appendix describes the procedures required to upgrade a system running VCX server software ve

216 APPENDIX B: UPGRADING VCX SERVER SOFTWARE FROM V7.1.X TO V7.1.YVerifying Software VersionsThis section describes how to verify the software versio

Overview of a 7.1.x to 7.1.y Upgrade 217Overview of a 7.1.x to 7.1.y UpgradeThis section provides an overview of the procedures required to upgrade yo

218 APPENDIX B: UPGRADING VCX SERVER SOFTWARE FROM V7.1.X TO V7.1.YPreliminary Steps Prior to performing any upgrade, you should check the following:

Upgrading a Single-Site System With Two Servers 219Supported on: Single-site systems with four servers Multi-site systems that include servers at re

22 CHAPTER 1: VCX SYSTEM MAINTENANCE OVERVIEWTable 4 VCX Maintenance TasksTask Purpose ReferenceConfigure accounting groups on the Call Records serv

220 APPENDIX B: UPGRADING VCX SERVER SOFTWARE FROM V7.1.X TO V7.1.Y In a four-server configuration, one pair of servers runs IP Telephony server soft

Upgrading a Single-Site System With Two Servers 221Enter the IP address of the Master Site. This is typically the IP address of the secondary VCX serv

222 APPENDIX B: UPGRADING VCX SERVER SOFTWARE FROM V7.1.X TO V7.1.YThe system displays several status messages. The last two messages are:------------

Upgrading a Single-Site System With Two Servers 223The system displays several status messages. The last two messages are:------------------- Installa

224 APPENDIX B: UPGRADING VCX SERVER SOFTWARE FROM V7.1.X TO V7.1.YEnter site ID configured for this system. For single-site systems, the site ID is i

Upgrading a Single-Site System With Four Servers 2254 Start the Authentication and Directory service on the primary VCX server and the secondary VCX s

226 APPENDIX B: UPGRADING VCX SERVER SOFTWARE FROM V7.1.X TO V7.1.YThe drop replication script starts. Follow these steps:a The Enter the VCX Site Ide

Upgrading a Single-Site System With Four Servers 2277 Obtain a copy of the vcx-ipmsg-7.1.yc.tar software upgrade file and place it in the /opt/install

228 APPENDIX B: UPGRADING VCX SERVER SOFTWARE FROM V7.1.X TO V7.1.Y3 After the system has completed the restart process, verify that the upgrade has o

Upgrading a Single-Site System With Four Servers 229ls -l /opt/3com/VCXThe symbolic link (VCX) should point to the new version of the VCX software (7.

About VCX Passwords 23The tasks in Tabl e 4 are performed by executing commands on the appropriate VCX server. Commands can be executed either locally

230 APPENDIX B: UPGRADING VCX SERVER SOFTWARE FROM V7.1.X TO V7.1.YExample Output/opt/3com/VCX -> /opt/3com/VCX.7.1.yc 4 Stop the Authentication an

Upgrading a Single-Site System With Four Servers 231Set Up DatabaseReplicationFollow the steps in this section to set up database replication.1 Stop t

232 APPENDIX B: UPGRADING VCX SERVER SOFTWARE FROM V7.1.X TO V7.1.Ysecondary IP Telephony server. These messages are a reminder—firewall setup was per

Upgrading a Multi-Site System With No Branch Offices 233Upgrading the CallRecords ServerTo upgrade the Call Records server:1 Log in to the Call Record

234 APPENDIX B: UPGRADING VCX SERVER SOFTWARE FROM V7.1.X TO V7.1.YUpgrading a Multi-Site VCX System with Branch OfficesSome multi-site VCX systems ha

Upgrading a Multi-Site VCX System with Branch Offices 235section are based on a multi-site VCX system that includes two regions (Region 1 and Region 2

236 APPENDIX B: UPGRADING VCX SERVER SOFTWARE FROM V7.1.X TO V7.1.YTo upgrade the Authentication and Directory server in Region 1:1 Log in, as root, t

Upgrading a Multi-Site VCX System with Branch Offices 2375 Enter the following command to exit the cworks account and return to the root account:exit6

238 APPENDIX B: UPGRADING VCX SERVER SOFTWARE FROM V7.1.X TO V7.1.YTo upgrade the Authentication and Directory server in Region 2:1 Log in, as root, t

Upgrading a Multi-Site VCX System with Branch Offices 2395 Enter the following command to exit the cworks account and return to the root account:exit6

24 CHAPTER 1: VCX SYSTEM MAINTENANCE OVERVIEWdefault passwords. Consult with your VCX installer for the current passwords. Note that these passwords c

240 APPENDIX B: UPGRADING VCX SERVER SOFTWARE FROM V7.1.X TO V7.1.YAt this point, you have upgraded the Authentication and Directory server on Region

Upgrading a Multi-Site VCX System with Branch Offices 241Telephony and Messaging Server for more information. In this example, there is one Master sit

242 APPENDIX B: UPGRADING VCX SERVER SOFTWARE FROM V7.1.X TO V7.1.YTelephony and Messaging Server for more information. In this example, there is one

Upgrading a Multi-Site VCX System with Branch Offices 243provided by a pair of Global Voicemail Central Servers (GVCS) to enable global voicemail inte

244 APPENDIX B: UPGRADING VCX SERVER SOFTWARE FROM V7.1.X TO V7.1.Ytar xvf vcx-ipmsg-7.1.yc.tarcd upgrade-7.1.yc ./install-upgradeThe system may promp

Upgrading a Multi-Site VCX System with Branch Offices 245To upgrade the Call servers:1 Log on, as root, to the primary Call server and the secondary C

246 APPENDIX B: UPGRADING VCX SERVER SOFTWARE FROM V7.1.X TO V7.1.Y4 Upgrade the secondary Call server by following the procedure described in step 3.

Upgrading a Multi-Site VCX System with Branch Offices 247Upgrading the BranchOfficesThis section describes how to upgrade branch offices. Each branch

248 APPENDIX B: UPGRADING VCX SERVER SOFTWARE FROM V7.1.X TO V7.1.Yvcx-all-7.1.3c.tar) that will replace the current version. The letter c is always a

Upgrading a Multi-Site VCX System with Branch Offices 249vcx-all-7.1.3c.tar) that will replace the current version. The letter c is always appended to

VCX File and Directory Name Guidelines 25$ Dollar sign! Exclamation mark< and > Left and right carets| Bar& Ampersand; Semicolon( and ) Left

250 APPENDIX B: UPGRADING VCX SERVER SOFTWARE FROM V7.1.X TO V7.1.Y

CUPGRADING VCX SERVER SOFTWARE FROM V6.0 TO V7.0This appendix describes the procedures required to upgrade a system running VCX server software versio

252 APPENDIX C: UPGRADING VCX SERVER SOFTWARE FROM V6.0 TO V7.0Verifying Software VersionsThis section describes how to verify the software versions o

Overview of a 6.0 to 7.0 Upgrade 253Enterprise Management Suite User Guide for VCX V7000 Components for information.All components in a VCX system mus

254 APPENDIX C: UPGRADING VCX SERVER SOFTWARE FROM V6.0 TO V7.0Enter: ./checkReplication The returned status should be NORMAL. If replication errors n

Overview of a 6.0 to 7.0 Upgrade 255With version 7.0, you can set up IP Messaging in a client/server configuration. An IP Messaging server can support

256 APPENDIX C: UPGRADING VCX SERVER SOFTWARE FROM V6.0 TO V7.0You must execute the following steps on each server running the Call Processor service.

Overview of a 6.0 to 7.0 Upgrade 257key file after installing the new software, and install the license key before switching to the new version.Once y

258 APPENDIX C: UPGRADING VCX SERVER SOFTWARE FROM V6.0 TO V7.0total 8lrwxrwxrwx 1 root root 63 Jun 15 2006 activation.key -> /opt

Upgrading a Single-Site System With Two Servers 259cd /opt/3com/VCX/vcxdata/binsu cworks./dropReplicationThe drop replication script starts. Follow th

26 CHAPTER 1: VCX SYSTEM MAINTENANCE OVERVIEW

260 APPENDIX C: UPGRADING VCX SERVER SOFTWARE FROM V6.0 TO V7.0Next, execute the following steps in the order listed: Upgrade the primary VCX server.

Upgrading a Single-Site System With Two Servers 261/opt/3com/VCX -> /opt/3com/VCX.7.0.xc 6 Stop the Authentication and Directory service by enterin

262 APPENDIX C: UPGRADING VCX SERVER SOFTWARE FROM V6.0 TO V7.0The system displays several status messages and then reboots. After the the reboot proc

Upgrading a Single-Site System With Two Servers 263c The Enter the MASTER DEFINITION SITE IP Address [IP address] prompt appears.Enter the IP address

264 APPENDIX C: UPGRADING VCX SERVER SOFTWARE FROM V6.0 TO V7.06 Start IP Messaging on the primary VCX server by entering the following command:./S60u

Upgrading a Single-Site System With Four Servers 265Enter site ID configured for this system. For single-site systems, the site ID is identical for bo

266 APPENDIX C: UPGRADING VCX SERVER SOFTWARE FROM V6.0 TO V7.0Next, execute the following steps in the order listed: Upgrade the primary IP Telephon

Upgrading a Single-Site System With Four Servers 2675 After the system has completed the restart process, verify that the upgrade has occurred by ente

268 APPENDIX C: UPGRADING VCX SERVER SOFTWARE FROM V6.0 TO V7.0IP Messaging can be deployed in a client/server configuration to support more users and

Upgrading a Single-Site System With Four Servers 269Example Output/opt/3com/VCX -> /opt/3com/VCX.7.0.xc 7 Stop IP Messaging. When the primary IP Me

2CONFIGURING THE CALL RECORDS SERVICEThis chapter describes how to configure accounting groups on the Call Records service. An accounting group identi

270 APPENDIX C: UPGRADING VCX SERVER SOFTWARE FROM V6.0 TO V7.0The system displays several status messages and then reboots. After the the reboot proc

Upgrading a Single-Site System With Four Servers 271The system displays several status messages and then reboots. After the the reboot process has bee

272 APPENDIX C: UPGRADING VCX SERVER SOFTWARE FROM V6.0 TO V7.0Enter the IP address of the Master Definition site or press Enter if the displayed addr

Upgrading a Multi-Site System With No Branch Offices 2736 Start IP Messaging on the primary IP Messaging server by entering the following command:./S6

274 APPENDIX C: UPGRADING VCX SERVER SOFTWARE FROM V6.0 TO V7.0The system displays several status messages. The last two messages are:----------------

Upgrading a Multi-Site VCX System with Branch Offices 275and Region 2) with multiple branch offices in each region. The procedures describe the upgrad

276 APPENDIX C: UPGRADING VCX SERVER SOFTWARE FROM V6.0 TO V7.04 Stop database replication by entering the following commands:cd /opt/3com/VCX/vcxdata

Upgrading a Multi-Site VCX System with Branch Offices 2777 Enter these commands:cd /opt/installtemptar xvf vcx-dataserver-7.0.xc.tarcd upgrade-7.0.x./

278 APPENDIX C: UPGRADING VCX SERVER SOFTWARE FROM V6.0 TO V7.015 Enter the following command to exit the cworks account and return to the root accoun

Upgrading a Multi-Site VCX System with Branch Offices 279At this point, you have upgraded the Authentication and Directory server on Region 1 and Regi

28 CHAPTER 2: CONFIGURING THE CALL RECORDS SERVICECall Records Service OverviewA Call Detail Record (CDR) contains information about a processed call.

280 APPENDIX C: UPGRADING VCX SERVER SOFTWARE FROM V6.0 TO V7.0Manually Configuring Replication for an IP Telephony Server or IP Telephony and Messagi

Upgrading a Multi-Site VCX System with Branch Offices 281Upgrading theRegional IPMessaging ServersThis section describes how to upgrade regional IP Me

282 APPENDIX C: UPGRADING VCX SERVER SOFTWARE FROM V6.0 TO V7.0d Switch to the new software version by entering the following command:vcx-switchversio

Upgrading a Multi-Site VCX System with Branch Offices 283h Press Enter to accept the default answer (N). If you enter Y, the script presents each of t

284 APPENDIX C: UPGRADING VCX SERVER SOFTWARE FROM V6.0 TO V7.0The system may prompt you to confirm that a new operating system version will be instal

Upgrading a Multi-Site VCX System with Branch Offices 2853 Enter these commands:cd /opt/installtemptar xvf vcx-bss-7.0.xc.tarcd upgrade-7.0.xc./instal

286 APPENDIX C: UPGRADING VCX SERVER SOFTWARE FROM V6.0 TO V7.0 In a multi-site VCX system configured to use global messaging, the IP Messaging serve

Upgrading a Multi-Site VCX System with Branch Offices 2875 Obtain a license key for the server. See Obtaining a License Key File.6 Install the license

288 APPENDIX C: UPGRADING VCX SERVER SOFTWARE FROM V6.0 TO V7.04 To start the upgrade process, enter the following commands: cd /opt/installtemptar xv

Upgrading a Multi-Site VCX System with Branch Offices 289server, IP Telephony server, and Call Processing server). See Post-Upgrade Requirements.

Configuring an Accounting Service Group 29For example, your VCX system could include the following components: The East region includes two sites (ca

290 APPENDIX C: UPGRADING VCX SERVER SOFTWARE FROM V6.0 TO V7.0

DDOWNGRADING VCX SERVER SOFTWAREThis appendix describes the procedures you can perform to downgrade the VCX software running on your system to a previ

292 APPENDIX D: DOWNGRADING VCX SERVER SOFTWAREVerifying Software VersionsThis section describes how to verify the software versions of individual com

Downgrading from 7.1 to 7.0 293All components in a VCX system must run the same version of VCX software. This requirement has the following implicatio

294 APPENDIX D: DOWNGRADING VCX SERVER SOFTWARE The VCX system supports two operating system images. If the upgrade required installation of a new VC

Downgrading from 7.1 to 7.0 295Stop Database Replication If the server is running IP Telephony and IP Messaging server software or IP Telephony server

296 APPENDIX D: DOWNGRADING VCX SERVER SOFTWAREVCX systems require mirroring between IP Messaging servers. You must restore the database on both serve

Downgrading from 7.1 to 7.0 297installed and if so, how to revert to the previous version. This operation must be performed on all VCX servers.The exa

298 APPENDIX D: DOWNGRADING VCX SERVER SOFTWAREDowngrading aMultiple-Site System(7.1 to 7.0)For VCX systems that are installed at multiple sites, upgr

Downgrading from 7.1 to 7.0 2993 Switch operating system versionThe upgrade from 7.0 to 7.1 may or may not have required the installation of a new VCX

CONTENTSABOUT THIS GUIDEConventions 12Related Documentation 13Comments 141 VCX SYSTEM MAINTENANCE OVERVIEWNetwork-based Telephony 16VCX Software Compo

30 CHAPTER 2: CONFIGURING THE CALL RECORDS SERVICEAdding anAccounting GroupTo add an accounting group:1 Log on to the VCX server hosting the Call Reco

300 APPENDIX D: DOWNGRADING VCX SERVER SOFTWAREDowngrading the Call Records ServerThe Call Records server is a stand-alone server (it has no secondary

Downgrading from 7.1 to 7.0 301The order of the A and B versions may be reversed depending on the upgrade history of the system. c When you are downgr

302 APPENDIX D: DOWNGRADING VCX SERVER SOFTWAREthe databases still contain 7.1 versioned data. This combination will not operate successfully.2 Update

Downgrading from 7.1 to 7.0 303Establish Database ReplicationOn Master Definition Site, establish database replication.1 On the Master Definition Site

304 APPENDIX D: DOWNGRADING VCX SERVER SOFTWAREThe examples in this procedure use the assumption that upgrading from version 7.0 to 7.1 changed the op

Downgrading from 7.1.y to 7.1.x 305Downgrading from 7.1.y to 7.1.xFollow the procedures in this section to downgrade your VCX system from version 7.1.

306 APPENDIX D: DOWNGRADING VCX SERVER SOFTWARENote that the downgrade procedure does not remove VCX version 7.1.y software from your VCX system.Downg

Downgrading from 7.1.y to 7.1.x 3071 On the Master Definition Site (the primary server), log in as root and enter these commands:cd /opt/3com/VCX/scri

308 APPENDIX D: DOWNGRADING VCX SERVER SOFTWAREEstablish VCX Database ReplicationOn Master Definition Site that is running IP Telephony and IP Messagi

Downgrading from 7.1.y to 7.1.x 309The examples in this procedure use the assumption that upgrading from version 7.1.x to 7.1.y changed the operating

Configuring an Accounting Service Group 31Enabling andDisabling GroupsYou can enable or disable configured groups. A disabled group stops collecting C

310 APPENDIX D: DOWNGRADING VCX SERVER SOFTWAREDowngrading Regional Authentication and Directory ServersIf a downgrade is required on a regional Authe

Downgrading from 7.1.y to 7.1.x 311how to determine if a new operating system version was installed and if so, how to revert to the previous version.T

312 APPENDIX D: DOWNGRADING VCX SERVER SOFTWAREDowngrading the Call Records ServerThe Call Records server is a stand-alone server (it has no secondary

Downgrading from 7.1.y to 7.1.x 313The order of the A and B versions may be reversed depending on the upgrade history of the system. c When you are do

314 APPENDIX D: DOWNGRADING VCX SERVER SOFTWAREbut the databases still contain 7.1.y versioned data. This combination will not operate successfully.2

Downgrading from 7.1.y to 7.1.x 315Establish Database ReplicationOn Master Definition Site, establish database replication.1 On the Master Definition

316 APPENDIX D: DOWNGRADING VCX SERVER SOFTWAREThe examples in this procedure use the assumption that upgrading from version 7.1.x to 7.1.y changed th

Downgrading from 7.0 to 6.0 317Downgrading from 7.0 to 6.0Follow the procedures in this section to downgrade your VCX system from version 7.0 to 6.0.I

318 APPENDIX D: DOWNGRADING VCX SERVER SOFTWAREThe downgrade procedure does not remove VCX version 7.0 software from your VCX system.If you have confi

Downgrading from 7.0 to 6.0 319The vcx-switchversion command: Stops VCX services Changes the /opt/3com/VCX link to point to the requested VCX versio

32 CHAPTER 2: CONFIGURING THE CALL RECORDS SERVICEA menu of configuration options appears followed by the SELECT OPERATION prompt.2 At the prompt, ent

320 APPENDIX D: DOWNGRADING VCX SERVER SOFTWARERemove Version 7.0 Database SchemasTo remove the version 7.0 database schema, perform the following ste

Downgrading from 7.0 to 6.0 321Restart VCX Database ReplicationOn Master Definition Site that is running the IP Telephony and IP Messaging or IP Telep

322 APPENDIX D: DOWNGRADING VCX SERVER SOFTWAREThe output from this command is similar to the following:OS Version Partition Label

Downgrading from 7.0 to 6.0 323 Downgrade the IP Messaging servers in each region. Downgrade the Call servers in each region. Downgrade the Call Re

324 APPENDIX D: DOWNGRADING VCX SERVER SOFTWAREc Select option 2 - Create as Backup Database schema for a Regional Office. Restore databases to the s

Downgrading from 7.0 to 6.0 325To downgrade a branch server:1 Log in as root on the primary and secondary regional Call servers and the branch.2 Stop

326 APPENDIX D: DOWNGRADING VCX SERVER SOFTWAREa Copy the backup data (tgz file) for branch schema to the following two locations:/opt/3com/VCX/vcxdat

Downgrading from 7.0 to 6.0 327./S70tomcat start14 Log in as root to the regional Authentication and Directory server associated with the branch and e

328 APPENDIX D: DOWNGRADING VCX SERVER SOFTWARE

EVCX COMMANDSThis appendix describes the VCX commands you can use to manage and view VCX components. This appendix includes the following topic: Comm

Adding Accounting Services to the Call Records Service 334 Enter a unique identifier that you want to assign to the Accounting service. For instance,

330 APPENDIX E: VCX COMMANDSCommand DescriptionsThis guide describes how to maintain your VCX system. Most maintenance operations require entering com

Command Descriptions 331Tabl e 18 lists commands you can use to manage VCX software licenses. For VCX versions 7.0 and higher, you must obtain and act

332 APPENDIX E: VCX COMMANDSTabl e 19 lists commands you can use to view version information of various VCX software components.vcx-licensequery Displ

Command Descriptions 333Tabl e 20 lists miscellaneous system commands.vcx-showphonesoftwareversionSupports the following arguments: devapp — Displays

334 APPENDIX E: VCX COMMANDSTable 20 Miscellaneous System CommandsCommand Descriptionvcx-sysinfo Displays system information, for example, host name

FCALL PROCESSOR COMMAND LINE INTERFACE COMMANDSThis chapter contains a complete listing of command line interface (CLI) commands available for managin

336 APPENDIX F: CALL PROCESSOR COMMAND LINE INTERFACE COMMANDSCall Processor CLI OverviewThe call processor can be configured from the server where th

CLI Command Descriptions 337> conf cct row=4 index=1 trustedaddr=<IP address>You can enter the help command at the remote CLI application pro

338 APPENDIX F: CALL PROCESSOR COMMAND LINE INTERFACE COMMANDSshow Lists all of the Call Processor tables that are used for configuration. Use the com

CLI Command Descriptions 339

34 CHAPTER 2: CONFIGURING THE CALL RECORDS SERVICEa At the Enter Password for Username prompt, enter cworks. An asterisk (*) appears at the Password p

INDEXAAccounting service 17, 28adding to the Call Records service 32deleting from a group 35editing information in a group 34listing 36logging 59maint

341vcx-licenseinstall 257vcx-licensequery 258vcx-listversions 166, 216vcx-os-query 297, 309vcx-os-switch 297, 309vcx-reconfigure 63, 102vcx-showconfig

342 CHAPTER : INDEXstopping 62IP Telephony and IP Messaging Serverconfiguring replication 91IP Telephony Serverconfiguring replication 91Llicense keys

343Authentication and Directory service 57Call Processor service 55Common Agent service 52IP Messaging service 62SIP Phone downloader service 61Super

344 CHAPTER : INDEXdetermining location (IP address) 56VCX systemfilename guidelines 24hardware componentsconfiguration options 19maintenance tasks 21

Adding Accounting Services to the Call Records Service 35empty password is accepted, which is probably not the correct password for that user (cworks)

36 CHAPTER 2: CONFIGURING THE CALL RECORDS SERVICEempty password is accepted, which is probably not the correct password for that user (cworks) on the

Managing CDRs and Super CDRs 373 The screen displays the number of configured Accounting services. Press Enter to view the Accounting services (cluste

38 CHAPTER 2: CONFIGURING THE CALL RECORDS SERVICEb0 SESSIONSEQUENCEEND Indicates when a session sequence ends.For internal use only.N/Ab1 ACCTAUTHENT

Managing CDRs and Super CDRs 39f4 CALLTERMINATIONCAUSE Reason for call disconnect or not completed. Note that a value of zero indicates that the call

4Listing All Configured Accounting Services 36Viewing Accounting Service Details 36Managing CDRs and Super CDRs 37Understanding CDR Fields 37Viewing C

40 CHAPTER 2: CONFIGURING THE CALL RECORDS SERVICEViewing CDRs CDRs are stored on the server hosting the Accounting service. In a multi-site VCX syste

QoS Monitoring Statistics 41cdr<Year Month Date Hour Minutes ThreeExtraNumbers>_c.xmlA CDR looks similar to this:<cdr_collection><cdr&g

42 CHAPTER 2: CONFIGURING THE CALL RECORDS SERVICEin XML format and stored on the Accounting server in the /opt/3com/VCX/acctxml/qos directory. You ca

QoS Monitoring Statistics 43 Packet Loss Average Round Trip Delay AverageNote the following QoS monitoring considerations: QoS configuration inform

44 CHAPTER 2: CONFIGURING THE CALL RECORDS SERVICE

3MANAGING VCX SERVERSThis chapter describes various maintenance tasks you may need to perform on the VCX services running on servers in your VCX syste

46 CHAPTER 3: MANAGING VCX SERVERSManaging the Tomcat Web ServerThe Tomcat web server allows administrators and users to access web-based VCX manageme

Changing a Daylight Saving and Time Zone Configuration 47cd /opt/3com/VCX/scripts/rc3.d./S70tomcat startexitClearing the TomcatCacheIf your browser ge

48 CHAPTER 3: MANAGING VCX SERVERS3 Enter the following command:setup timezone4 Follow the prompts to change the time zone setting.5 Enter the followi

Managing Log and CDR Files 49 Additional IP Messaging files you should periodically examine include: /usr/app/gen/app.out /usr/app/gen/eml_client.

5SNMP Support 59Managing the SIP Phone Downloader 61Starting the SIP Phone Downloader 61Stopping the SIP Phone Downloader 61Restarting the SIP Phone D

50 CHAPTER 3: MANAGING VCX SERVERSAccounting server, do not change this setting. The Call Records service will purge CDRs from the Accounting server a

Verifying Service Operation 51If you enable generation of QoS statistics and QDRs, change this setting to AUTO_CLEAN_IF_NO_LATEST_UPDATE="Y"

52 CHAPTER 3: MANAGING VCX SERVERSStarting the CommonAgentTo start the Common Agent:1 Log in using the root account.2 Enter the following commands:cd

Managing the Common Agent 53Restarting theCommon AgentIf the Common Agent is currently running, use EMS to restart the Common Agent immediately or gra

54 CHAPTER 3: MANAGING VCX SERVERSManaging the Call Processor ServiceThis section describes how to start and stop the Call Processor service, and how

Managing the Call Processor Service 55Stopping the CallProcessorYou can stop the Call Processor service using operating system commands or by using EM

56 CHAPTER 3: MANAGING VCX SERVERSUsing EMSTo restart the Call Processor service from EMS:1 From the Explorer tab, right-click the 3Com Call Processor

Managing the Accounting Service and the Authentication and Directory Service 57Viewing ServiceStatusTo view the status of the Accounting service or th

58 CHAPTER 3: MANAGING VCX SERVERSRestarting a Service To restart the Accounting service or the Authentication and Directory service:1 Log in to the s

Managing the Accounting Service and the Authentication and Directory Service 59Enabling ServerLoggingThe files acctxmlconfig.xml (Accounting service)

66 MANUALLY CONFIGURING MULTI-MASTER REPLICATIONMulti-Master Replication Overview 90Replicated Table Location 90Manually Configuring Replication for a

60 CHAPTER 3: MANAGING VCX SERVERSVerifying SNMP SupportTo verify that either the acctxmlconfig.xml (Accounting service) or vcxdataconfig.xml (Authent

Managing the SIP Phone Downloader 616 Start the Common Agent service by entering the following commands:cd /opt/3com/VCX/commagent/vcx-scripts/init.d.

62 CHAPTER 3: MANAGING VCX SERVERSManaging the IP Messaging ServiceThe IP Messaging service provides voicemail and unified messaging services to users

Managing Authorized SNMP Station Access 63Managing Authorized SNMP Station AccessYou can use an SNMP management station, such as 3Com Corporation’s En

64 CHAPTER 3: MANAGING VCX SERVERSdelete :- Remove an authorized station entryquit:- exit this utilityhelp:- show commands that are supported*********

Changing Codecs 65If you want to enable a set of language prompts that are compatible with the currently operating codec, simply run the add_language

66 CHAPTER 3: MANAGING VCX SERVERS4 Enter the following command to switch to the directory containing the add_language and change_codec: utilities:cd

Changing Codecs 67(US English). The steps in the example install the G.729a codec and convert any existing custom prompts and voice mail messages to t

68 CHAPTER 3: MANAGING VCX SERVERS

4BACKING UP AND RESTORING A VCX CONFIGURATIONThis chapter describes how to back up and restore a VCX system configuration using the vcx-config-backup

7Adding Primary and Secondary Authentication and Directory Servers 14710 MANAGING USER ACCOUNTS USING THE COMMAND LINE INTERFACECommand Overview 150Us

70 CHAPTER 4: BACKING UP AND RESTORING A VCX CONFIGURATIONVCX Configuration Backup and Restore OverviewThe VCX configuration backup and restore featur

VCX Configuration Backup and Restore Overview 71Note that the vcx-config-restore command includes a parameter, exclude-os, that excludes the operating

72 CHAPTER 4: BACKING UP AND RESTORING A VCX CONFIGURATIONapply the old configuration by restoring the backup file to the upgraded system. You can ba

Backing Up a VCX Configuration 73 --test — Lists the files that would be backed up but does not create the backup file.The backup file is created in

74 CHAPTER 4: BACKING UP AND RESTORING A VCX CONFIGURATIONFor example, a backup file created on 28 April 2006 on a VCX IP Telephony and IP Messaging s

Restoring a VCX Configuration 75The optional arguments include: --help — Displays information on command usage. --fullauto — Displays complete infor

76 CHAPTER 4: BACKING UP AND RESTORING A VCX CONFIGURATIONVCX Configuration, some configuration files and directories may be designated as optional. O

Backup and Restore Operation Logs 77Note that, for security reasons the VCX firewall is not stopped. Furthermore, the Common Agent stops only briefly

78 CHAPTER 4: BACKING UP AND RESTORING A VCX CONFIGURATION

5MANAGING AUTHENTICATION AND DIRECTORY SERVICE DATABASESThis chapter describes how to manage the database associated with each Authentication and Dire

8Upgrading the Regional IP Messaging Servers 200Upgrading the Regional Call Servers 203Upgrading the Regional Call Records Server 205Upgrading Branch

80 CHAPTER 5: MANAGING AUTHENTICATION AND DIRECTORY SERVICE DATABASESBacking Up and Restoring the Authentication and Directory Server DatabaseYour VCX

Backing Up and Restoring the Authentication and Directory Server Database 814 Enter the following commands to change the directory and stop the VCX Au

82 CHAPTER 5: MANAGING AUTHENTICATION AND DIRECTORY SERVICE DATABASESTo run the VCX Authentication and Directory server database restore utility: 1 Lo

Backing Up and Restoring the Authentication and Directory Server Database 83scp or ssh, you will be prompted to confirm that you want to trust the tar

84 CHAPTER 5: MANAGING AUTHENTICATION AND DIRECTORY SERVICE DATABASES8 Enter the site ID of the Master Definition site.The vcxdata<site ID>backu

Exporting Table Data 85cd /opt/3com/VCX/scripts/rc3.d ./S20vcxdata startExporting Table DataUse the CWDATA package to export tables into flat files. E

86 CHAPTER 5: MANAGING AUTHENTICATION AND DIRECTORY SERVICE DATABASESTo export all the tables in a schema:1 From a SQL Plus command line, login as <

Exporting Table Data 87Clearing theConfigurable TablesUse this procedure to clear all the data tables in either the Accounting service, or the Authent

88 CHAPTER 5: MANAGING AUTHENTICATION AND DIRECTORY SERVICE DATABASES

6MANUALLY CONFIGURING MULTI-MASTER REPLICATIONThis chapter describes Multi-Master Replication (MMR) and how to manually configure it in your VCX syste

9Upgrading the Secondary VCX Server 261Set Up Database Replication 262Upgrading a Single-Site System With Four Servers 264Upgrading the Primary IP Tel

90 CHAPTER 6: MANUALLY CONFIGURING MULTI-MASTER REPLICATIONMulti-Master Replication OverviewMulti-Master Replication (MMR) is the process of copying a

Manually Configuring Replication for an IP Telephony Server or IP Telephony and Messaging Server 91Manually Configuring Replication for an IP Telephon

92 CHAPTER 6: MANUALLY CONFIGURING MULTI-MASTER REPLICATIONThe Enter the VCX Site Identification i.e. Site Id: appears.4 Enter the site ID of the offi

Manually Configuring Region to Region Replication 93Manually Configuring Region to Region ReplicationFor multi-site configurations with 2 Regions, eac

94 CHAPTER 6: MANUALLY CONFIGURING MULTI-MASTER REPLICATIONd Enter y.3 If you are setting up replication after provisioning data has been added to the

Manually Configuring Region to Region Replication 95g Log in as cworks, and enter these commands:cd /opt/3com/VCX/vcxdata/bin./restoreVcxdatah Enter t

96 CHAPTER 6: MANUALLY CONFIGURING MULTI-MASTER REPLICATIONh Enter Site ID of Region 2.i For the Master Definition Site enter the IP address of Regio

Verifying the Number of VCX Data Schemas in a Region 97The Enter the Number of MASTER SITEs other than the MASTER DEFINITION SITE [1]: prompt appears.

98 CHAPTER 6: MANUALLY CONFIGURING MULTI-MASTER REPLICATIONBranch offices 1 through 3 replicate to Region 1 (primary), but since Region 1 (primary) is

Deleting Replication Errors 99BRANCH1StLOUISBRANCH2MADISONVCXDATA Schema Count: 3Deleting Replication ErrorsThis section provides details on how to us