11 3COM
®
SWITCH 8800 FAMILY
SERVICE AND SUPPORT
3Com Global Services offers the resources and talents of a
major corporation plus more than two decades of experience
in resolving network challenges and delivering business
benefits to enterprises around the world.
Global support with a personalized, local focus in the local
language helps drive productivity and minimize expenses.
Because 3Com understands both the technology and the
business, we’re the partner you need to remain strong and
competitive.
SUGGESTED SERVICE, SUPPORT AND TRAINING OFFERINGS
Network Health Check An activity-auditing service focused on improving network performance
and productivity
Includes traffic monitoring, utilization analysis, problem identification,
and asset deployment recommendations
Extensive report provides blueprint for action
Network Installation and Experts set up and configure equipment and integrate technologies to maximize
Implementation Services functionality and minimize business disruption
For large and complex sites, implementation services include personalized
configuration, project management, extended testing and coaching on network
administration
Project Management Provides extra focus and resources that special projects demand
3Com engineer(s) manage entire process from initial specifications to
post-project review
Using structured methodology, requirements are identified, projects
planned and progress of implementation activities tracked
3Com Guardian
SM
Maintenance Service This service provides comprehensive on-site support and includes advance
hardware replacement, telephone technical support and software upgrades
3Com Express
SM
Maintenance Service This service provides speedy access to 3Com shipment of advance
hardware replacements, software upgrades and telephone support
3Com University Self-paced and instructor-led technology and product courses, plus
certification programs
For additional information, please visit www.3com.com/services
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