3com V7000 Owner's Manual

http://www.3com.com/Part Number 900-0401-01 Rev ACPublished May 2007VCX™ Manager’s Telephone GuideVCX™ V7000 IP Telephony SolutionSystem Release 7.1

10 ABOUT THIS GUIDE The following documents provide information on products that support this release:Enterprise Management Suite Enterprise Manageme

100 CHAPTER 7: 3105 ATTENDANT CONSOLE 3105 Attendant ConsoleThe 3105 Attendant Console has 50 Access buttons and 4 preprogrammed Feature buttons. In e

3105 Attendant Console 101 Figure 4 3105 Attendant Console123456781 Transfer button — Enables you to send a call to another telephone. See Transferr

102 CHAPTER 7: 3105 ATTENDANT CONSOLE 7 Access buttons — If your administrator has mapped an extension to an Access button, a light next to the button

3105 Attendant Console 103 a In the Criteria-base Search section, in the Type of File list box, select All Downloads.b In the Product Category list bo

Table 6 Status Indicator Lights for System Appearance ButtonsIf the light is The line isOff Available for useSteady In useBlinking Do Not Disturb is

ATELEPHONE INSTALLATION AND MAINTENANCEThis chapter covers these topics: Connecting the Telephone Attaching and Adjusting the Articulating Support

106 APPENDIX A: TELEPHONE INSTALLATION AND MAINTENANCE Connecting the TelephoneAlthough the connector layout varies between telephones, all VCX teleph

Connecting the Telephone 107 Figure 5 Underside of the VCX 3102 Business Telephone123456CAUTION: The VCX system operates over the LAN, not through t

108 APPENDIX A: TELEPHONE INSTALLATION AND MAINTENANCE Attaching and Adjusting the Articulating Support BracketThe articulating support bracket is com

Attaching and Adjusting the Articulating Support Bracket 109 Figure 7 Adjusting the Support Bracket1To adjust the support bracket, press to release

1GETTING STARTEDThis chapter provides a general description of your VCX telephone and describes the steps you must complete to use your phone.This ch

110 APPENDIX A: TELEPHONE INSTALLATION AND MAINTENANCE Figure 8 Wall Mounting a 3102 Telephone1When you mount a 3101, 3101SP, 3102, or 3103 telephon

Opening the 3105 Attendant Console Label Cover 111 Opening the 3105 Attendant Console Label CoverFor instructions on how to create and print labels, s

112 APPENDIX A: TELEPHONE INSTALLATION AND MAINTENANCE Cleaning Your TelephoneAlways unplug your telephone from the power source and from the network

Troubleshooting Problems 113 On my VCX Business Telephone, all incoming internal calls come over my speaker phone.You have the Hands Free feature enab

114 APPENDIX A: TELEPHONE INSTALLATION AND MAINTENANCE

INDEXNumbers3105 Attendant Console 99creating labels 102figure and features 101overview 100Aaccessing the VCX User Interface 84all calls (c

116 INDEX Ddial tone, troubleshooting an NBX Telephone 112dialing a remote officeusing a unique extension 30dialing while on a call 36directed c

R 117 Rredialing 30registrationsthrough the VCX User Interface 86relocating telephones 111Remote Call Forward 74ring no answer (call forwardin

12 CHAPTER 1: GETTING STARTED VCX Telephone OverviewYour VCX telephone must be configured to work in an IP network. This means your phone must be assi

Initial Voice Mailbox Setup 13 Initial Voice Mailbox SetupWhen a caller dials your telephone number and you are unable to answer the call, the caller

14 CHAPTER 1: GETTING STARTED Configuration OptionsSimple VCX telephone operations (for example, making a call, transferring a call, and putting a cal

2VCX V7000 MANAGER’S TELEPHONE — MODEL 3103This chapter describes the buttons, controls, and features on the 3Com® VCX™ Model 3103 Manager’s Telephon

16 CHAPTER 2: VCX V7000 MANAGER’S TELEPHONE — MODEL 3103 Telephone Buttons and ControlsFigure 1 shows the buttons and controls on the VCX Model 3103 M

Telephone Buttons and Controls 17 3 Top Right Button — When the handset is off hook, this button invokes the action list for a corresponding call. Whe

18 CHAPTER 2: VCX V7000 MANAGER’S TELEPHONE — MODEL 3103 5 Label Area — Provides space for inserting a label that describes the function of each Acces

Access Buttons 19 19 Bottom Soft Buttons — There are four soft buttons that activates the tabbed command displayed above a corresponding button. The c

3Com Corporation 350 Campus Drive Marlborough, MA 01752-3064Copyright © 2006 – 2007 3Com Corporation. All Rights Reserved. No part of this documentat

20 CHAPTER 2: VCX V7000 MANAGER’S TELEPHONE — MODEL 3103 Access buttons have these default settings:1 Do Not Disturb — Enables the Do Not Disturb feat

Feature Options 21 Or1 Press the Features soft button.2 Scroll to the feature by pressing the Scroll Down ( ) button.3 Press the Select soft button.4

22 CHAPTER 2: VCX V7000 MANAGER’S TELEPHONE — MODEL 3103 Call Forward No Answer — Allows you redirect incoming calls to another destination when you

Display Panel Contrast 23 Display Panel ContrastYou can adjust the Display Panel contrast as one of the User Configuration Features.To adjust the cont

24 CHAPTER 2: VCX V7000 MANAGER’S TELEPHONE — MODEL 3103

3BASIC TELEPHONE OPERATIONThis chapter describes how to use the basic telephone functions available on all VCX telephone models and includes the foll

26 CHAPTER 3: BASIC TELEPHONE OPERATION Logging In to Your TelephoneYour administrator assigns an extension (telephone number) and initial password to

Logging In to Your Telephone 27 If the password you entered is associated with the phone extension, you are logged in. If the Display Panel alternatel

28 CHAPTER 3: BASIC TELEPHONE OPERATION User Interface (TUI) and change the local password to match the password stored on the call processor by follo

Making Calls 29 Answering a Second CallOn 3Com Manager’s Telephones, when a new call arrives while you are on a call:1 Press the Left soft button next

CONTENTSABOUT THIS GUIDE Conventions 8Figures 8Related Documentation 9Comments 101 GETTING STARTEDVCX Telephone Overview 12Initial

30 CHAPTER 3: BASIC TELEPHONE OPERATION 3 When you complete the call, hang up the handset. If you pressed the Speaker button, press it again to end th

Making Calls 31 For example, suppose a company has three offices: Phones at the Chicago office use an extension range from 1000 through 1999. Phones

32 CHAPTER 3: BASIC TELEPHONE OPERATION Terminating Calls You can terminate a call (hang up) by replacing the handset. Alternatively, depending on you

Controlling the Volume 33 The list of new messages in the Display Panel depends on the status of each message. A new message can be: Unreviewed — An

34 CHAPTER 3: BASIC TELEPHONE OPERATION Handset Volume — To raise or lower the volume of the dial tone and the voice level of your callers, lift the

Using a Headset 35 To cancel Handsfree:1 Press the Features soft button.2 Scroll to Handsfree.3 Press Select.You can also enable and disable Hands Fre

36 CHAPTER 3: BASIC TELEPHONE OPERATION It may take a few minutes for your headset to return from the power-saving mode to the active mode when calls

Transferring a Call 37 3 When you hear dial tone, dial the second call.Answering a New Call While on a CallYou can put your current call on hold, answ

38 CHAPTER 3: BASIC TELEPHONE OPERATION Attended Transfer In an attended transfer, you announce the call to the recipient. You can either use the Tran

Muting Calls 39 Serial Transfer Feature Code Method1 While on a call, press Feature + 471. The call is placed on hold, you hear a dial tone, and the s

4Using Unique Extensions 30Class of Service Override 31Terminating Calls 32Using the Telephone Display Panel 32Controlling the Volume

40 CHAPTER 3: BASIC TELEPHONE OPERATION If the VCX system or the phone reboots or is upgraded with new software, the ringer resets to the default ring

Activating Malicious Call Trace 41 To activate Do Not Disturb:1 Open the Features tab, then scroll down the list of features and select Do Not Disturb

42 CHAPTER 3: BASIC TELEPHONE OPERATION

4FEATURE CODESThis chapter describes how to use VCX feature codes on a VCX telephone to enhance the operation of your phone. A feature code is a sequ

44 CHAPTER 4: FEATURE CODES Feature Code OverviewSome common telephone features are mapped to buttons (Hold, for example). However, the number of butt

Feature Codes 45 Anonymous Next (Enable/Disable)Feature + 890, then <destination>Or*890*<destination>See Controlling Caller ID.Barge In Fe

46 CHAPTER 4: FEATURE CODES Do Not Disturb (Enable/Disable)Feature + 446Or*446See Activating Do Not Disturb.Hands Free Feature + 100 Enables or disab

Feature Codes 47 Remote Call Forward Feature + 468, then <extension to forward> + #, then <destination> + #Or*468*<extension to forward

48 CHAPTER 4: FEATURE CODES Speed Dial — Personal Feature + 601 + nOr*601*n,where n is the speed dial digit (1 through 9) associated with the number

Feature Codes 49 Volume — Up or Down Feature + 102 to raise the volume or Feature + 103 to lower the volumeAdjusts the volume setting for the current

5Creating a Cascaded Conference 56Dropping Conference Recipients 56Camping on a Busy Extension 57Transferring Your Phone Settings to Anoth

50 CHAPTER 4: FEATURE CODES

5 STANDARD FEATURESThis chapter describes the standard VCX telephone features that you can set up and access through the Telephone User Interface (TU

52 CHAPTER 5: STANDARD FEATURES Viewing the Call LogsYou can use the Call History feature to display your call logs. These are the logs of the 10 most

Controlling Caller ID 53 To view the User Directory, use one of the following access options: Select the Directory soft button. By default, the displ

54 CHAPTER 5: STANDARD FEATURES Using the Telephone User InterfaceYou can control Caller ID settings using the Telephone User Interface by enabling th

Setting up a Conference Call 55 Setting up a Conference CallThe conference feature enables you to have up to six parties, including the conference ori

56 CHAPTER 5: STANDARD FEATURES If the recipient does not want to take the call, hang up the second call and go back to the first call by pressing t

Camping on a Busy Extension 57 To drop conference recipients, follow these steps:1 While on a conference, the conference originator presses the Confer

58 CHAPTER 5: STANDARD FEATURES To camp on an extension when you transfer a call:1 When you are transferring a call and hear a busy tone, press Featur

Forwarding Calls to Voice Mail 59 Forwarding Calls to Voice MailYou can forward all incoming calls to your voice mailbox.When you forward incoming cal

6VCX User Interface Overview 84Enabling Call Forwarding 88Configuring a Call Coverage Point 89Assigning Access Button Functions Using the

60 CHAPTER 5: STANDARD FEATURES Call Waiting The Call Waiting feature in the VCX User Interface allows you to select a ring tone, or to hear a beep so

Speed Dialing 61 This section describes how to set up speed dialing through the Telephone User Interface. You can also enable speed dialing through th

62 CHAPTER 5: STANDARD FEATURES Make sure you write the name of the person whose number you have stored and the corresponding Speed Dial Access button

Speed Dialing 63 Feature + 601 + 2Alternatively, you can skip pressing the Feature button and enter:*601*2 Note that, with this syntax, you cannot ent

64 CHAPTER 5: STANDARD FEATURES In addition to using the Feature menu to list system speed dial numbers, you can view the system speed dial numbers co

Call Forwarding 65 Call Forward No AnswerTo forward your calls to another extension when your extension is not answered:1 Press the Features soft butt

66 CHAPTER 5: STANDARD FEATURES 3 Press the Select button.4 Enter the extension of the subscriber whose extension will receive the call.To disable Cal

Call Park 67 3 Press Select.4 Dial the park extension and press #.5 Notify another user about the parked call, a Select an Access button for outgoing

68 CHAPTER 5: STANDARD FEATURES Paging Paging lets you activate the speakers and broadcast a message to all of the available phones in a paging group.

Call Pickup 69 Call Pickup Use the Call Pickup feature to answer a call that is ringing on another telephone. There are two types of call pickup: Dir

ABOUT THIS GUIDE This guide describes how to set up and use 3Com® VCX™ telephones and consoles.This guide is for users of the following VCX hardware

70 CHAPTER 5: STANDARD FEATURES Group Call Pickup To answer a call that is ringing on a group member’s telephone:1 Pick up the handset.2 Press the Fea

Silent Monitor and Barge In 71 customer to ensure proper customer support. Unless the supervisor barges in, neither the agent or the customer are awar

72 CHAPTER 5: STANDARD FEATURES If a customer or agent terminates a monitored call by hanging up, the supervisor will be disconnected from the sessi

Silent Monitor and Barge In 73 you are monitoring a call, press Feature + 428. To return to silent monitor mode, press Feature + 425.To terminate part

74 CHAPTER 5: STANDARD FEATURES For <extension>, you can either enter the private phone extension or press a speed dial button mapped to that ex

Hunt Groups 75 Remote call forwarding can be disabled on any phone that set up remote call forwarding or on the extension whose calls you no longer wa

76 CHAPTER 5: STANDARD FEATURES for another member of the group until the call is answered or is forwarded to the group call coverage point. For examp

Hunt Groups 77 To illustrate the differences between hunt group types, assume the administrator has configured four members for each type: A, B, C, an

78 CHAPTER 5: STANDARD FEATURES Total Timeout — Specifies how long the VCX call processor attempts to make a connection within the hunt group before

Hunt Groups 79 Logging In to a Hunt GroupWhen your administrator gives you your hunt group membership information, you can log in to your hunt group (

8 ABOUT THIS GUIDE Conventions Table 1 and Table 2 list conventions that are used throughout this guide.Table 1 IconsIcon Type DescriptionInformatio

80 CHAPTER 5: STANDARD FEATURES A hunt group caller on hold will hear hunt group Music On Hold. A hunt group call can be parked and then picked up

Emergency Phone Number Dialing Service 81 Use the up and down scroll buttons to navigate through the hunt group list. The first line displays the name

82 CHAPTER 5: STANDARD FEATURES

6 USING THE VCX USER INTERFACEThis chapter describes how to access the VCX User Interface application. It also provides a description of the options

84 CHAPTER 6: USING THE VCX USER INTERFACE Accessing the VCX User InterfaceYou can use the VCX User Interface to access and manage advanced VCX telep

VCX User Interface Overview 85 Each option (except Log Out) is associated with a set of tabbed pages shown on the right side of the window. When you s

86 CHAPTER 6: USING THE VCX USER INTERFACE Bridge Permissions — Enables you set up your extension so that up to four other users can receive your ca

VCX User Interface Overview 87 cannot add, modify, or delete a system speed dial number. However, you can export the list to a Microsoft Excel spreads

88 CHAPTER 6: USING THE VCX USER INTERFACE Groups Hunt Groups — Allows you to view the hunt groups you belong to and your current login status for

Configuring a Call Coverage Point 89 Call Forward, Fall Back to Coverage feature, a forwarded call that is not answered at the forwarding destination

Related Documentation 9 Related DocumentationThese 3Com documents contain additional information about the products in this release that are a part of

90 CHAPTER 6: USING THE VCX USER INTERFACE The call cannot be answered because the destination is busy or unreachable (logged out or disconnected fr

Enabling Bridged Extensions 91 To view the functions currently mapped to buttons on your phone:1 Log in to the VCX User Interface, select the My Exten

92 CHAPTER 6: USING THE VCX USER INTERFACE Bridging an extension requires three steps:1 On the phone whose extension you want to bridge (for example,

Enabling Bridged Extensions 93 The primary phone user can make calls on a bridged line. The secondary phone user can answer calls that are made to the

94 CHAPTER 6: USING THE VCX USER INTERFACE phone does not ring. Once the call is answered or put on hold, the primary phone’s handset icon in the Disp

Enabling Bridged Extensions 95 If the primary phone enables Do Not Disturb, a call rings on a secondary phone. If the primary phone user disables Do N

96 CHAPTER 6: USING THE VCX USER INTERFACE If a call is ringing on the primary phone and the secondary phone, and the secondary phone user presses t

Personal Speed Dial Access Buttons 97 enabled, the parked call is forwarded to the call coverage point configured for that phone.Call Pickup and Bridg

98 CHAPTER 6: USING THE VCX USER INTERFACE Using the Personal Speed Dial feature provides up to five personal speed dial numbers that you can assign.

73105 ATTENDANT CONSOLEThe 3105 Attendant Console enables a receptionist to handle high call volumes efficiently. Although receptionists are the prim