3com TR User Manual Page 117
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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F
TECHNICAL SUPPORT
3Com provides easy access to technical support infor-
mation through a variety of services. This appendix
describes these services.
Information contained in this appendix is correct at
time of publication. For the very latest, we recom-
mend that you access 3Com Corporation’s World
Wide Web site.
Online Technical Services
3Com offers worldwide product support 24 hours a
day, 7 days a week, through the following online
systems:
■ World Wide Web site
■ 3Com Bulletin Board Service (3ComBBS)
■ 3ComFacts
SM
automated fax service
■ 3ComForum on CompuServe online service
World Wide Web Site
Access the latest networking information on 3Com
Corporation’s World Wide Web site by entering our
URL into your Internet browser:
http://www.3com.com/
This service features the latest information about
3Com solutions and technologies, customer service
and support, news about the company,
Net Age
®
Magazine, and more.
3Com Bulletin Board Service
3ComBBS contains patches, software, and drivers for
all 3Com products, as well as technical articles. This
service is available through analog modem or digital
modem (ISDN) 24 hours a day, 7 days a week.
Access by Analog Modem
To reach the service by modem, set your modem to
8 data bits, no parity, and 1 stop bit. Call the
telephone number nearest you:
Country Data Rate Telephone Number
Australia up to 14400 bps 61 2 9955 2073
Brazil up to 14400 bps 55 11 547 9666
France up to 14400 bps 33 1 6986 6954
Germany up to 28800 bps 4989 62732 188
Hong Kong up to 14400 bps 852 2537 5608
Italy (fee required) up to 14400 bps 39 2 27300680
Japan up to 14400 bps 81 3 3345 7266
Mexico up to 28800 bps 52 5 520 7853
P.R. of China up to 14400 bps 86 10 684 92351
Singapore up to 14400 bps 65 534 5693
(continued)
- Version 4.0 1
- ANAGEMENT 4
- VT100 I 5
- Related Publications 10
- About the SuperStack 11
- II Switch 2000 TR 11
- System Features 12
- Summary of Features 13
- 1-4 CHAPTER 1: OVERVIEW 14
- Ring Segmentation 15
- The Front Panel 16
- RJ-45 Ports 17
- Front Panel LEDs 17
- LCD Display Buttons 17
- The Rear Panel 18
- Optional Slide-In Modules 19
- The FDDI Module 20
- 1-12 CHAPTER 1: OVERVIEW 22
- SuperStack II Switch 1000 TX 23
- Token Ring Switching Concepts 24
- Transparent Bridging (TP) 25
- Spanning Tree 26
- Congestion Control 27
- Forwarding Modes 27
- 1-18 CHAPTER 1: OVERVIEW 28
- GETTING STARTED 29
- Considerations for Placement 30
- Configuration Guidelines 31
- Power Supply and Fuse 31
- Replacing the Fuse 31
- HAPTER 2: GETTING STARTED 32
- Installing the Switch 2000 TR 33
- Connecting to the Serial Port 34
- Device Defaults 34
- Stack Defaults 35
- Bridge Defaults 35
- SETTING UP FOR MANAGEMENT 37
- VT100 Management Interface 38
- Via the Serial Port 38
- Via an IP Network Connection 38
- Unit ID # 39
- Head Unit 39
- Managing over the Network 40
- Management Prerequisites 41
- Source Routing Prerequisites 42
- The VT100 Console 42
- Key Board Shortcuts 43
- Correcting Text Entries 44
- Default Users 44
- VT100 Console Menu Map 45
- Setting Up the VT100 Console 46
- ■ Device IP Address 47
- Unit Id. 1 49
- LCD Console Menu Map 50
- Setting Up BOOTP 52
- Setting Up BOOTP 3-17 53
- Auto Logout 54
- Upgrading Software 55
- Upgrading Module Software 56
- Resetting the Switch 2000 TR 57
- Reset Button 58
- Power Cycle Reset 58
- Quick Setup 60
- Bridge Configuration 61
- Setting Source Route Bridging 62
- Setting Transparent Bridging 62
- Spanning Tree Fields 63
- Port Configuration 64
- Setting Port Personality 65
- Setting Port Priorities 65
- Setting Congestion Control 65
- Setting Port Speed 66
- Setting Forwarding Mode 66
- Dynamic Cut-Thru Threshold% 66
- Port Bridge Configuration 68
- I/O Module Configuration 69
- Stack Configuration 69
- VLAN Configuration 70
- Unit Configuration 72
- Administrative Configuration 73
- Setting Local Security 74
- Creating New Users 75
- Deleting Users 75
- Database Entries 77
- Database Entry Methods 77
- Switch Database Configuration 78
- SNMP Trap Configuration 79
- Serial Port Configuration 80
- Serial Port Configuration 4-23 81
- > Port 85
- Setting Port State 86
- Setting Speed 86
- > I/O Module 88
- MONITORING THE SWITCH 2000 TR 89
- Unit Statistics 90
- Port Statistics 91
- Port Statistics (Traffic) 92
- Port Statistics 6-5 93
- Stack Status 94
- Status 6-7 95
- Fault Log 96
- Remote Polling (PING) 97
- LCD Status 98
- VIRTUAL LANS 99
- Benefits of VLANs 100
- VLANs and the Switch 2000 TR 101
- HAPTER 7: VIRTUAL LANS 102
- Switch 2000 TR 103
- 7-6 CHAPTER 7: VIRTUAL LANS 104
- SOFTWARE UPGRADE UTILITY 105
- S (address) 106
- M (subnet mask) 106
- Using the Commands 107
- Status Messages 108
- SCREEN ACCESS RIGHTS 109
- SERIAL PORT CABLE PIN-OUTS 111
- TROUBLESHOOTING 113
- PPENDIX D: TROUBLESHOOTING 114
- SWITCH 2000 TR 115
- SPECIFICATIONS 115
- TECHNICAL SUPPORT 117
- PPENDIX F: TECHNICAL SUPPORT 118
- Support from 3Com 119
- Returning Products for Repair 120
- LIMITED WARRANTY 125
- 764-5000 126
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