3com 2101 User Manual

http://www.3com.com/Part Number: 900-0095-01 Rev BAPublished: May 2003NBX® Telephone GuideTelephones NBX 1102 Business Telephone NBX 2102 Business T

10 ABOUT THIS GUIDE

1GETTING STARTEDAs soon as you are given a telephone and extension number, you need to set up a password and record your name announcement and persona

12 CHAPTER 1: GETTING STARTEDTab le 4 Setting Your NBX NetSet and Messaging PasswordFeature NBX Business Phones NBX Basic Phones Analog TelephonesPa

NBX NetSet Utility 13NBX NetSet Utility The NBX NetSet administration utility has two interfaces: Administrator — Your administrator logs on with a s

14 CHAPTER 1: GETTING STARTEDNavigation andShortcut Iconsin the NBX NetSetUtilityThe icons at the lower right of any Personal Settings window allow yo

2 NBX BUSINESS TELEPHONESThis chapter describes the buttons, controls, and features on the following NBX telephone models: NBX 1102 Business Telephon

16 CHAPTER 2: NBX BUSINESS TELEPHONESBusiness Telephone Buttons and ControlsFigure 1 shows the buttons and controls on the NBX Business Telephone.Figu

Business Telephone Buttons and Controls 175 Soft buttons — Allow you to select names from the internal user directory, select and dial a personal spee

18 CHAPTER 2: NBX BUSINESS TELEPHONES15 Redial button — Redials the last telephone number or extension that you called. See “Redialing a Call” in Chap

Programmable Access Buttons on the Business Telephone 19Programmable Access Buttons on the Business TelephoneFigure 2 displays the 18 programmable Acc

3Com Corporation5500 Great America ParkwaySanta Clara, California 95052-8145Copyright © 2003, 3Com Corporation. All rights reserved. No part of this d

20 CHAPTER 2: NBX BUSINESS TELEPHONESStatus Lights for System Appearance Buttons on the Business TelephoneThe light for each Access button that is set

3 NBX BASIC TELEPHONEThis chapter describes the buttons, controls, and features that are specific to the NBX 2101 Basic Telephone. It covers these top

22 CHAPTER 3: NBX BASIC TELEPHONEBasic Telephone Buttons and ControlsFigure 3 shows the buttons and controls on the NBX Basic Telephone.Figure 3 NBX

Programmable Access Buttons on the Basic Telephone 234 Scroll buttons — Allow you to scroll through user names in the internal user directory, view yo

24 CHAPTER 3: NBX BASIC TELEPHONEStatus Icons on the Basic TelephoneYour NBX Basic Telephone allows you to use two telephone lines at the same time. O

4 NBX VOICE MESSAGINGThis chapter covers these topics: NBX Messaging Components Changing Your Password Changing Your Name Announcement and Personal

26 CHAPTER 4: NBX VOICE MESSAGINGImportantConsiderations The steps are the same for initially setting up the name announcement, personal greetings, a

Changing Your Name Announcement and Personal Greeting 27Security Tips Change your password often. Do not use passwords that can easily identify you

28 CHAPTER 4: NBX VOICE MESSAGINGTo change your name announcement or personal greeting:1 Log in to your mailbox at your telephone or remotely.2 Press

Listening to NBX Messages 29From Your Computer To listen to your messages from your computer, you must have a sound card and a third-party application

CONTENTSABOUT THIS GUIDE How to Use This Guide 7Conventions 8Documentation 9Comments on the Documentation 91 GETTING STARTEDSetting Up Your Password a

30 CHAPTER 4: NBX VOICE MESSAGINGInformation AboutYour MessagesTo listen to date, time, and sender information for a message in your mailbox, press 6

Replying to a Message 31Replying to a MessageYou can send a reply to the originator of a voice mail message.If you receive a message that is marked Pr

32 CHAPTER 4: NBX VOICE MESSAGING4 Optionally, press one of these buttons, OR proceed to step 5.5 When you are ready to forward the message, press 1.6

Creating and Sending a Message 33Creating and Sending a MessageTo create and send a message directly without actually making a call:1 Log in to your m

34 CHAPTER 4: NBX VOICE MESSAGINGCreating Personal Voice Mail Group ListsA Personal Voice Mail List, also called a mail group, is a collection of exte

Creating Personal Voice Mail Group Lists 35Modifying orDeleting GroupsYou can review your voice mail groups, add members, or delete a group.To modify

36 CHAPTER 4: NBX VOICE MESSAGINGMarking a Message as Private or UrgentWhen you leave a message in another user’s mailbox, you can mark it as Private

Other Ways to Manage Your Voice Mail Messages 37Other Ways to Manage Your Voice Mail MessagesYou can listen to and, in some configurations, delete you

38 CHAPTER 4: NBX VOICE MESSAGINGPhantom Mailbox A phantom mailbox does not have an actual telephone associated with it. The administrator sets up a p

5 STANDARD FEATURESThis chapter describes standard features of the NBX Business and Basic Telephones. It covers these topics: Answering a Call Using

Changing Your Name Announcement and Personal Greeting 27Listening to NBX Messages 28From Your Computer 29From Your NBX Telephone 29From Any Internal N

40 CHAPTER 5: STANDARD FEATURESAnswering a Call To answer an incoming call, pick up the handset or, if you are using an NBX Business Telephone, press

Using the NBX Telephone Display Panel 41See also “Status Icons on the Basic Telephone” in Chapter 3 for the indicators in the NBX Basic telephone disp

42 CHAPTER 5: STANDARD FEATURESTips onUsing the Lists After you press a scroll key, if you do not select an item immediately, the display alternates

Setting Your Call Coverage Point 433 When you are finished, hang up the handset, or if you are using the Speaker, press the Speaker button again to en

44 CHAPTER 5: STANDARD FEATURES3 Select a call coverage point: If you select Forward Call to Phone Number, type that number in the Phone Number field

Putting a Call on Hold 45On an NBX Basic Telephone:1 Press the Hold button.2 To obtain dial tone to make the second call: If you DID NOT hang up the

46 CHAPTER 5: STANDARD FEATURES To answer a call: If you DID NOT hang up the handset, press the Call Toggle button. If you DID hang up the handset,

Direct Mail Transfer 47 If you are on an NBX Basic Telephone, and the recipient does not want to take the call, press and release the hook switch to

48 CHAPTER 5: STANDARD FEATURESEstablishing a Conference CallYou can establish a Conference Call with up to four parties, including yourself. You must

Setting the Volume 49More AboutConference Calls To place your part of a conference call on hold, press the Hold button. The other parties can talk am

Direct Mail Transfer 47Establishing a Conference Call 48More About Conference Calls 49Disconnecting the Last Person That You Called 49Setting the Volu

50 CHAPTER 5: STANDARD FEATURES Handset Volume — To raise or lower the volume of the dial tone or of the sound that you hear on the handset, pick up

6 PERSONALIZING YOUR TELEPHONEYour NBX Networked Telephony System has many features that can make it easier to use your telephone. This chapter descri

52 CHAPTER 6: PERSONALIZING YOUR TELEPHONEGuidelines About Features on NBX Telephones If your telephone does not have a button programmed for Feature

Speed Dials 53Speed Dials This section describes the types of speed dials — personal speed dials and system-wide speed dials, plus the special case fo

54 CHAPTER 6: PERSONALIZING YOUR TELEPHONETo use a personal speed dial:1 Pick up the handset or, if you are using an NBX Business telephone, you can p

Speed Dials 55Special Case:One-TouchSpeed Dials(NBX Business Telephones only) In most circumstances, your administrator designates the bottom 3 of the

56 CHAPTER 6: PERSONALIZING YOUR TELEPHONEPrintingSpeed Dial ListsYou may find it useful to have a paper list of personal or system speed dials. To pr

Off-Site Notification 57Off-Site Notification When you enable off-site notification, the NBX Messaging system notifies you that you have received voic

58 CHAPTER 6: PERSONALIZING YOUR TELEPHONE If you selected EMail for Method in step 2: Enter the e-mail address at which you want to be notified. Yo

Off-Site Notification 59Notice Behaviors These tables explain how the cycle of notice behaviors depends on the method that you select for the first at

Hunt Groups and Calling Groups 69Hunt Groups 69Calling Groups 71Group Membership 71Call Park 72Paging 73Dialing a Call to a Remote Office 73Using Uniq

60 CHAPTER 6: PERSONALIZING YOUR TELEPHONEResetting the Off-Site Notification CycleWhen you log in to your voice mailbox and hang up or log off (regar

Preventing Unauthorized Use of Your Telephone 61To enable and disable Do Not Disturb using the feature code:1 Pick up the handset and press Feature +

62 CHAPTER 6: PERSONALIZING YOUR TELEPHONECall Permissions Your administrator establishes Call Permissions to control the types of calls that can be d

Palm Integration 63Palm Integration (NBX 2102-IR Telephone only) — The infrared port on the front edge of the NBX Model 2102-IR Business Telephone rec

64 CHAPTER 6: PERSONALIZING YOUR TELEPHONEEnding Calls WhenUsing a HeadsetTo end calls when using a headset with: An NBX Business Telephone, press th

7 GETTING MORE FROM YOUR TELEPHONE SYSTEMThis chapter covers these topics: Listening to Your Messages in Your E-mail or Browser Account (Billing) Co

66 CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEMListening to Your Messages in Your E-mail or BrowserYou can listen to your voice mail from any co

Caller ID 67Calling Line IdentityRestriction (CLIR)On NBX systems that are configured using T1 lines configured as D1, you may need to or choose to pr

68 CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEMCall Pickup Use the Call Pickup feature to answer a call that is ringing on another telephone. T

Hunt Groups and Calling Groups 69Hunt Groups and Calling GroupsYour administrator can establish informal “call centers” so that incoming calls can be

ABOUT THIS GUIDE This guide is intended for anyone using NBX® Telephones, the NBX 1105 Attendant Console, or the NBX Complement Attendant Software. It

70 CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEMHunt groups can be static or dynamic: If you are in a static hunt group, you are always part of

Hunt Groups and Calling Groups 71To log out of a dynamic hunt group using the NBX NetSet utility, log in to NBX NetSet > User Information > Hunt

72 CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEMCall Park Use Call Park to place a call in a “holding pattern” and make it available for another

Paging 73b From an NBX Basic Telephone, press the hook switch. When you hear the dial tone, dial the user’s extension, or use the paging feature. See

74 CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEMIn this example, to call a user in Dallas, a user in Chicago dials a Dallas extension (3000 throu

Bridged Extensions 75Bridged Extensions With a bridged extension, buttons and status lights on one telephone (the primary telephone) are associated wi

76 CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEMDelayed Ringing (NBX Business Telephone only) The Delayed Ringing feature keeps your NBX Business

Pulse Dialing 77Pulse Dialing In some locations, analog telephone users must dial telephone calls using pulse dialing instead of tone dialing (also ca

78 CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEMAdditional ApplicationsThese software applications are available on the NBX Resource Pack CD: NB

8 ATTENDANT CONSOLESThe NBX® 1105 Attendant Console and the NBX Complement Attendant Software (CAS) application enable a receptionist to handle high c

8 ABOUT THIS GUIDEConventions Table 2 defines some commonly used words and phrases in this guide.Table 3 lists conventions that are used throughout th

80 CHAPTER 8: ATTENDANT CONSOLESNBX 1105 Attendant ConsoleThe NBX 1105 Attendant Console has 50 Access buttons and five preprogrammed buttons.Each of

NBX 1105 Attendant Console 81Figure 8 Attendant Console1 Access buttons with LEDs — An indicator light next to each button shows whether the line is

82 CHAPTER 8: ATTENDANT CONSOLESAttendant ConsoleLabelsTo use the Attendant Console LabelMaker:1 Log in to NBX NetSet > Speed Dials.2 Right click A

Complement Attendant Software 83Complement Attendant SoftwareOn your personal computer, the Complement Attendant Software displays your telephone dire

84 CHAPTER 8: ATTENDANT CONSOLESTable 15 describes Complement Attendant Software buttons and the keyboard shortcuts to functions on the Action menu.Ma

ATELEPHONE INSTALLATION, MAINTENANCE, AND TROUBLESHOOTINGThis chapter covers these topics: Connecting the Telephone Attaching and Adjusting the Supp

86 APPENDIX A: TELEPHONE INSTALLATION, MAINTENANCE, AND TROUBLESHOOTINGThe underside of the NBX Telephone includes:1 Handset cord (connects to the han

Attaching and Adjusting the Support Bracket 87Wall-Mount Position To mount the NBX Telephone on a wall, put the bracket on the opposite end of the tel

88 APPENDIX A: TELEPHONE INSTALLATION, MAINTENANCE, AND TROUBLESHOOTINGMoving Your TelephoneAll NBX Telephones have the Automatic Telephone Relocation

Troubleshooting Problems 89Troubleshooting ProblemsTable 16 lists possible problems that you may encounter and the most likely solutions. Where possib

Documentation 9Documentation The documentation set for 3Com NBX Networked Telephony Solutions is designed to help NBX telephone users, installers, and

90 APPENDIX A: TELEPHONE INSTALLATION, MAINTENANCE, AND TROUBLESHOOTINGI am unable to log in to the NBX NetSet utility. You must set up your voice mai

INDEXAAccess buttonsAttendant Console 80, 81Basic Telephone 23Business Telephone 17account codes and billing codes 66Acrobat Reader 56, 81administrato

92 INDEXDdelayed ringing 76dial tone 89on analog telephones 7dialing calls 42redial 43release with headset 63switching from pulse to tone 77direct mai

INDEX 93LLabelMakersfor NBX telephones 56for the Attendant Console 81problems with printing 90length of voice messages 26lights, status 20listening to

94 INDEXphantom mailboxes 38picking up calls 68position, wall-mount bracket 87printing speed dial lists 56private messages 36problems, solving 85Progr

INDEX 95Vvoice mailaccessing through e-mail 37changing your password 26components 25creating messages 33forwarding 31group mailboxes 38indicators 28in

96 INDEX