3com NETBuilder II Owner's Manual download pdf (Page 20)

C-4 Technical Support

Additional Technical Support Services

■ Failure symptoms with diagnostic error messages, if applicable

■ Proof of purchase for warranty repairs

If you send a product to 3Com for repair without an RMA number displayed clearly on the

outside of the box, it will be returned to you unopened.

Paying for Repairs. You may pay for repairs by C.O.D., MasterCard®, or VISA®. Terms are

available only if you have prearranged a special authorization with the 3Com credit department

and you enclose a copy of the purchase order with the equipment.

3Com reserves the right to charge for “no problem found,” regardless of the product warranty

status.

Packing and Shipping Products to 3Com. To ensure the safe arrival and speedy repair of your

equipment, follow these packing and shipping guidelines:

■ Package carefully, using the original container if possible.

■ Wrap controller boards and adapters in antistatic material.

■ Do not include cables, software, or documentation.

■ Include any problem diagnostic information.

■ Include a packing list, purchase order, and other repair documentation.

■ Print the RMA number clearly on the outside of the box. (If you send a product to 3Com

for repair without an RMA number displayed clearly on the outside of the box, it will be

returned to you unopened.)

■ Prepay the shipping costs to 3Com.

Ship your products to:

3Com Corporation

5400 Bayfront Plaza

RMA Receiving, Attention: RMA (your RMA number)

Santa Clara, CA 95052-8145

3Com returns products by air freight, priority 2, and pays all return shipping costs.

Repair Timeframes. Repairs may take up to thirty (30) working days in-house. A 24-hour

turnaround option, which includes priority 1 return air freight, is available for an additional

expedite charge.

Additional 3Com Support Services

If you want to supplement your network supplier’s service, 3Com offers a variety of technical

support services including:

■ Network Integration Service, a set of professional services that can assist you with

large-scale, complex projects

■ Annual on-site support contracts

■ Annual hardware maintenance contracts

■ Technical support service by telephone

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3com NETBuilder II Owner's Manual Page 20