3com NBX 100 Owner's Manual

http://www.3com.com/NBX® Administrator’s GuideRelease 4.2 SuperStack 3 NBX NBX 100Part Number 900-0130-01 Rev AAPublished: October 2003

Overview of Auto Attendant Features 307Adding an Auto Attendant 308Managing Auto Attendants 319Voice Application Setup Utility 321Test

100 CHAPTER 2: DIAL PLANDial Plan Configuration File CommandsThis section provides the syntax and description of each command used to create the infor

Dial Plan Configuration File Commands 101See “List of Dial Plan Commands” on page 103 for a complete list and description of each dial plan command, i

102 CHAPTER 2: DIAL PLANTable 22 Dial Plan Command SummaryCommand Name DescriptionTable Create Creates a dial plan table.TableEntry Create Creates a

Dial Plan Configuration File Commands 103List of Dial PlanCommandsThe dial plan commands are described in this section. They are listed in alphabetica

104 CHAPTER 2: DIAL PLANExample: This example creates destination route 3 and names it “Voice Application”: DestinationRoute Create 3 Voice Applicatio

Dial Plan Configuration File Commands 105system processes the entire list of operations in ascending nOperId order (nOperId 1 first).ArgumentsRouteId

106 CHAPTER 2: DIAL PLANExtensionRangeSyntaxExtensionRange szExtensionType szLowestExtension szHighestExtensionDescription A range of extensions for e

Dial Plan Configuration File Commands 107ExternalSettingsSyntaxExternalSettings szExternalKeysetPrefix szFirstAutoDiscoverExtension szDefaultAutoExten

108 CHAPTER 2: DIAL PLANthe Auto Discovery process, you can manually configure the extension for each analog line and each Digital Line Card channel,

Dial Plan Configuration File Commands 109PreTranslatorEntry Create 1 2 1PreTranslatorEntry Create 1 3 2PreTranslatorEntry Create 1 4 3PreTranslatorEnt

Details 343Third-Party Drivers 344NBX Software Upgrades 344Third-Party Telephone Groups 3448 REPORTSDirectory 345Device List 3

110 CHAPTER 2: DIAL PLANconfiguration file. For an example of this technique, see “Creating Dial Plan Configuration Files” on page 44.PreTranslatorOpe

Dial Plan Configuration File Commands 111ArgumentsnDialPlanTableId — An integer in the range 1 through 32768. The default dial plan tables use ID numb

112 CHAPTER 2: DIAL PLANnMinDigits — An integer specifying the minimum number of digits to collect.nMaxDigits — An integer specifying the maximum numb

Dial Plan Configuration File Commands 113nDefaultDestinationRouteId — An integer in the range 1 through 32768 identifying the destination route the sy

114 CHAPTER 2: DIAL PLANExample: If you define business hours from 8:00 to 17:00 on Mondays, Wednesdays and Fridays, and from 9:00 to 18:00 Tuesdays a

Dial Plan Configuration File Commands 115The first entry is timed route 7, timed route entry 1. The two occurrences of the word “Open” instruct the sy

116 CHAPTER 2: DIAL PLANArgumentsnRouteId — An integer in the range 1 through 32768.nEntryId — An integer in the range 1 through 32768 specifying the

Sample Solutions Using Dial Plan Configuration File Commands 117PreTranslatorOperation Create 1 1 1 stripLead 1Explanation: For pretranslator table 1,

118 CHAPTER 2: DIAL PLANCustomer Requirement 3. Assume that the telephone company assigns a group of 4-digit DID/DDI numbers from 6000 through 6199; h

Sample Solutions Using Dial Plan Configuration File Commands 119TableEntry Create 2 4 3 4 4 Internal 0 0Explanation: In table ID 2 (Incoming dial plan

Alarm Descriptions 364Alarms on NBX Digital Line Cards 365Configuration and Status Reports 366Connecting a Computer to a Serial Port 3

120 CHAPTER 2: DIAL PLANTableEntry Create 1 48 91508 12 12 LongDistance 0 1Explanation: In table ID 1 (the Internal table), creates entry 48, which di

Sample Solutions Using Dial Plan Configuration File Commands 121In combination, the five lines in the internal table work with these two lines in the

122 CHAPTER 2: DIAL PLANCustomer Requirement 6. Assume that you want to use two different long distance carriers at different times of the day, to obt

Sample Solutions Using Dial Plan Configuration File Commands 123DestinationRouteOperation Create 29 1 2 prepend 1010321Explanation: For DestinationRou

124 CHAPTER 2: DIAL PLAN

3DEVICE CONFIGURATIONThis chapter describes how to configure and manage devices on the NBX system. It covers these topics: Adding, Removing, and Modi

126 CHAPTER 3: DEVICE CONFIGURATIONAdding, Removing, and Modifying TelephonesThis section describes how to add, remove, and modify telephones in the N

Adding, Removing, and Modifying Telephones 1273 Optionally, clear all check boxes associated with autodiscovering devices.4 Enable Auto Discover Telep

128 CHAPTER 3: DEVICE CONFIGURATIONChannel Number Not used when adding a telephone.If you add a telephone that is connected to a 3C10117 or a 3C10117C

Adding, Removing, and Modifying Telephones 129Telephone Type Indicates the device type. NBX Business Phone — An 1102- or 2102 NBX Business Telephone.

Configuring Licenses 393Installing ConneXtions 395Finishing the Installation 397Overview of H.323 398Negotiated Connections 398Neg

130 CHAPTER 3: DEVICE CONFIGURATIONCall Record & MonitorDetermines the default setting for recording information about calls made to or from this

Adding, Removing, and Modifying Telephones 1314 Click Apply to configure this telephone. You can then configure additional telephones using the same m

132 CHAPTER 3: DEVICE CONFIGURATIONName A unique name associated with this telephone. This name appears in lists to help you identify the telephone. T

Adding, Removing, and Modifying Telephones 133Removing aTelephoneTo remove a telephone from the system:1 Select Device Configuration > Telephones t

134 CHAPTER 3: DEVICE CONFIGURATIONAdding a Remote Telephone NBX system software (release R4.2 and higher) supports Network Address Port Translation (

Creating and Managing Bridged Extensions 135 Subnet Mask — The address mask in use on the LAN side of the NAPT device. Default Gateway — The IP add

136 CHAPTER 3: DEVICE CONFIGURATIONProvided that you do not exceed the limits shown in Table 25, you can configure the maximum number of bridged exten

Creating and Managing Bridged Extensions 137When you define bridged extension appearances on a primary telephone: Incoming calls appear on the bridge

138 CHAPTER 3: DEVICE CONFIGURATIONwhich extension 1077 is to appear. On the 1088 telephone, buttons 10, 11, and 12 are configured as bridged extensio

Creating and Managing Bridged Extensions 1393 Click Button Mappings. The Telephone Button Mappings dialog box (Figure 17) appears.Figure 17 Telephon

E CALLER IDForwarded Calls and Caller ID 427Long Caller ID Character Strings 427Specific Caller ID Situations 428Analog Telephones 428

140 CHAPTER 3: DEVICE CONFIGURATION3 Click Button Mappings. The Telephone Button Mappings dialog box appears.4 For each button that you want to includ

Creating and Managing Bridged Extensions 141 The primary telephone is an NBX Business telephone (extension 1027) used by a manager (Alicia). This tel

142 CHAPTER 3: DEVICE CONFIGURATIONA fourth call arrives at Alicia’s extension and rings on button 1. Neither Bradley nor Connie can answer this call

Creating and Managing Telephone Groups 143Creating and Managing Telephone Groups Telephone groups let you create common Button Mappings. Button mappin

144 CHAPTER 3: DEVICE CONFIGURATIONTo change the name of a telephone group:1 Select NBX NetSet > Device Configuration > Telephone Groups. 2 Sele

Recording and Monitoring Telephone Calls 145To enable call recording and monitoring on the NBX system, you must purchase a system-wide license. After

146 CHAPTER 3: DEVICE CONFIGURATION An analog telephone connected to an ATC port on the local NBX system An NBX Basic Telephone on a different NBX s

Creating and Managing Button Mappings 147Creating and Managing Button MappingsButton Mappings allow you to place features, such as speed dial numbers

148 CHAPTER 3: DEVICE CONFIGURATIONNBX Basic Telephones include three Access buttons. NBX Basic Telephones operate in PBX mode only, that is, you cann

Creating and Managing Button Mappings 149Creating a DelayedRinging PatternYou can define a ringing progression for a line that is mapped to multiple t

ABOUT THIS GUIDEThis guide describes how to configure and manage the SuperStack® 3 NBX® and the NBX®100 Networked Telephony Solutions. For information

150 CHAPTER 3: DEVICE CONFIGURATIONCreating Groups andButton MappingsTelephone Button Mappings are part of a device. You assign a set of mappings to a

Creating and Managing Button Mappings 151 The large Access buttons (the buttons without lights on NBX 2102 and 1102 Telephones) cannot serve as line

152 CHAPTER 3: DEVICE CONFIGURATIONBridged ExtensionMaps this button as a Bridged Extension, which is an extension that appears on more than one telep

Creating and Managing Button Mappings 153CLIR-Next Assigns Calling Line Identity Restriction to this button. When you press the button, the next ISDN

154 CHAPTER 3: DEVICE CONFIGURATIONDirectory Maps the Directory function to this button. Directory lets you access the Name Directory, a list of telep

Creating and Managing Button Mappings 155Flash Sends a special signal to the Call Processor to begin a call transfer. On an NBX telephone, you cannot

156 CHAPTER 3: DEVICE CONFIGURATIONLine / ExtensionYou can map a button to the extension of another telephone (to create a Busy Lamp/Speed Dial), a li

Creating and Managing Button Mappings 157Park Maps the Call Park feature to this button. To park the current call, you must press the button and dial

158 CHAPTER 3: DEVICE CONFIGURATIONPickup Ext. Maps the Pickup Extension function to this button.The Pickup Extension function picks up a call for a p

Creating and Managing Button Mappings 159Release Maps the Release function to this button. Release disconnects the current call and leaves the telepho

16 ABOUT THIS GUIDEConventions Table 2 lists conventions that are used throughout this guide.International TerminologyTable 3 lists the United States

160 CHAPTER 3: DEVICE CONFIGURATIONSystem Open, Closed, Lunch, OtherMaps one of four system modes to this button. When the button is pressed, it sets

Changing Device IP Settings 161Changing Device IP SettingsIf you are using Standard IP network protocol, you can manually change the IP address of tel

162 CHAPTER 3: DEVICE CONFIGURATION8 In the NBX NetSet utility, return to the IP Settings dialog box for the device.9 Verify that the IP settings that

Configuring the NBX 1105 Attendant Console 1633 Enter the number of an extension you have previously removed in the Extension field.4 Enter a name for

164 CHAPTER 3: DEVICE CONFIGURATIONIf you auto discover the Attendant Console, do so after you have auto discovered all telephones, Analog Terminal Ad

Configuring the NBX 1105 Attendant Console 1654 Click OK. The system adds the new NBX 1105 Attendant Console.Modifying anAttendant ConsoleThis section

166 CHAPTER 3: DEVICE CONFIGURATIONTo view the status of an Attendant Console:1 Select NBX NetSet > Device Configuration > Attendant Console.2 S

Configuring the NBX 1105 Attendant Console 167Removing anAttendant ConsoleTo remove an NBX 1105 Attendant Console from the system:1 Select NBX NetSet

168 CHAPTER 3: DEVICE CONFIGURATIONTable 30 Feature Button MappingsFunction DescriptionAccount Code Allows you to map the account code function to thi

Configuring the NBX 1105 Attendant Console 169Conference Maps the Conference function to this button. Conference allows the user to set up conference

Your Comments 17Your Comments Your suggestions are important to us. They help us to make the NBX documentation more useful to you.Send comments about

170 CHAPTER 3: DEVICE CONFIGURATIONFeature A Feature button lets you access any system feature by pressing it and then dialing a Feature Code.For exam

Configuring the NBX 1105 Attendant Console 171Line / Extension You can map a button to the extension of another telephone (to create a Busy Lamp/Speed

172 CHAPTER 3: DEVICE CONFIGURATIONOther Lets you assign any feature code to a button.Number — Enter the feature code number in this field.Prty (Prior

Configuring the NBX 1105 Attendant Console 173PG 482–531(SuperStack 3)PG 500–531(NBX 100)Identifies a specific Pickup Group extension and maps it to t

174 CHAPTER 3: DEVICE CONFIGURATIONPSD 1–99(SuperStack 3)PSD 1–10(NBX 100)Assigns a Personal Speed Dial (PSD) number to the button.The NBX system incl

Configuring the NBX 1105 Attendant Console 175Switch to DTMF Maps this button to the feature that switches this Analog Line Card port from pulse diali

176 CHAPTER 3: DEVICE CONFIGURATIONMapping the Attendant Console Access ButtonsTo map the NBX 1105 Attendant Console Access buttons:1 Select NBX NetSe

Configuring the NBX 1105 Attendant Console 177Feature A Feature button lets you access any system feature by pressing it and then dialing a Feature Co

178 CHAPTER 3: DEVICE CONFIGURATIONFeature A Feature button lets you access any system feature by pressing it and then dialing a Feature Code.For exam

Configuring the NBX 1105 Attendant Console 179Line / Extension You can map a Line / Extension button to the extension of another telephone (to create

18 ABOUT THIS GUIDE

180 CHAPTER 3: DEVICE CONFIGURATIONMWI Assigns the Message Waiting Indicator to this button. The lamp next to the button lights when you have a messag

Configuring the NBX 1105 Attendant Console 181Park Maps the Call Park feature to this button. To park the current call, the user must press the button

182 CHAPTER 3: DEVICE CONFIGURATIONDo Not Disturb Maps the Do Not Disturb function to this button.Pressing the button the first time turns on the Do N

Configuring the NBX 1105 Attendant Console 183CLIR-All Assigns Calling Line Identity Restriction to this button. When you press the button, all subseq

184 CHAPTER 3: DEVICE CONFIGURATIONPSD 1–99(SuperStack 3 NBX)PSD 1–10(NBX 100)Assigns a Personal Speed Dial (PSD) number to the button.The NBX system

Configuring the NBX 1105 Attendant Console 185Pickup Group Maps the Pickup Group function to this button. This setting allows you to pick up a call on

186 CHAPTER 3: DEVICE CONFIGURATIONChanging AttendantConsole IP SettingsAlthough most configurations use IP On-the-Fly or DHCP to assign IP addresses

Configuring and Managing Analog Line Card Ports 187If you remove a line card from the system, the port information remains in the database. The extens

188 CHAPTER 3: DEVICE CONFIGURATION3 In the Add Line Card Port dialog box, specify the port information, and then click OK. The fields are described i

Configuring and Managing Analog Line Card Ports 189AutoExt Specify the Attendant Console extension or 500. (The default is 500 if you leave this box e

1INTRODUCTIONThe NBX Administrator’s Guide explains how to configure your NBX® system. This chapter covers these topics: Network-based Telephony Ove

190 CHAPTER 3: DEVICE CONFIGURATIONTable 33 describes the behavior in Auto Extension Configuration:Disable Caller ID Optionally enable or disable the

Configuring and Managing Analog Line Card Ports 1914 Click OK.5 Connect your CO line to the configured port.Modifying aLine Card PortYou can modify a

192 CHAPTER 3: DEVICE CONFIGURATION5 Click OK.Removing aLine Card PortWhen you remove a line card port that is already configured, you remove the port

Configuring and Managing Analog Line Card Ports 193Status The state of the port when it was last polled by the NCP.Status does not indicate the curren

194 CHAPTER 3: DEVICE CONFIGURATIONRebooting aLine Card PortTo reboot a line card port:1 Select NBX NetSet > Device Configuration > Line Card Po

Configuring and Managing Analog Line Card Ports 195Advanced Settings The Advanced Settings button enables you to set the audio gain and timing control

196 CHAPTER 3: DEVICE CONFIGURATIONAudio Output Gain (dB) Set this value to control the volume of the audio signal sent to the telephone company’s cen

Configuring and Managing Analog Line Card Ports 197Line Interface ControlsMinimum On-Hook Time (msec)Sets this value to control the minimum time that

198 CHAPTER 3: DEVICE CONFIGURATIONSupervisory Disconnect Pulse Minimum (msec)Set this value to define the minimum on-hook time that this port accepts

Connecting and Managing Analog Devices 199Connecting and Managing Analog DevicesAn Analog Terminal Card (ATC) or an Analog Terminal Adapter (ATA) allo

3Com Corporation350 Campus DriveMarlborough, MA 01752-3064Copyright © 2003, 3Com Corporation. All rights reserved. No part of this documentation may b

20 CHAPTER 1: INTRODUCTIONThe NBX system provides the reliability required in a business environment because NBX system voice traffic is independent o

200 CHAPTER 3: DEVICE CONFIGURATIONExtension Assignments (3C10117 ATC)Each of the four ports on a 3C10117 Analog Terminal Card has a MAC address. The

Connecting and Managing Analog Devices 201The extensions that are assigned to these ports by the NBX system may not be in order. For example, if the N

202 CHAPTER 3: DEVICE CONFIGURATIONSilence Suppression Enables the Silence Suppression feature, which reduces network traffic by replacing a period of

Connecting and Managing Analog Devices 2034 Click Apply to add the new ATA to the system.5 Repeat as necessary to add more ATAs.6 When you are finishe

204 CHAPTER 3: DEVICE CONFIGURATIONChannel Number The number of the Analog Terminal Card port (1 to 4).The 3C10117C (Analog Terminal Card) uses a sing

Connecting and Managing Analog Devices 2054 Click Apply to effect the changes.5 Click OK.Removing an AnalogTerminal AdapterYou can remove either an An

206 CHAPTER 3: DEVICE CONFIGURATIONViewing The Statusof an AnalogTerminal AdapterYou can view the status of either an Analog Terminal Adapter or one o

Connecting and Managing Analog Devices 2075 To optionally send a status message to the Call Processor about the ATA or ATC port, select Device Refresh

208 CHAPTER 3: DEVICE CONFIGURATIONTable 41 describes each field in the dialog box.Table 41 Analog Terminal Adapter - Advanced Settings ParametersFi

Connecting and Managing Analog Devices 209DTMF Output Level (dBm) Set this value to control the volume of the tones sent to the analog telephone attac

Overview of the System Software 21Redialing FromCall LogsIn the NBX Business Telephone and NBX Basic Telephone display panels, you can view logs of re

210 CHAPTER 3: DEVICE CONFIGURATIONFlash-hook Maximum (msec)Set this value to define the maximum time the hook switch can be depressed for the NBX sys

Connecting and Managing Analog Devices 211Disconnect Tone Select A tone that disconnects the current call. The choice of disconnect tone depends on th

212 CHAPTER 3: DEVICE CONFIGURATIONCaller-ID Generator Format The format in which caller ID information is passed. The choice depends on the country i

Configuring and Managing BRI-ST Digital Line Cards 213Configuring and Managing BRI-ST Digital Line CardsThese sections describe how to add and configu

214 CHAPTER 3: DEVICE CONFIGURATIONrequest a specific range of numbers, but sometimes the carrier assigns numbers other than the ones you request.You

Configuring and Managing BRI-ST Digital Line Cards 215Other check boxes may be selected based upon previous Auto Discoveries. You do not need to clear

216 CHAPTER 3: DEVICE CONFIGURATIONConfiguring theBRI-ST Digital LineCardThese sections tell you how to use the NBX NetSet utility to set up your BRI-

Configuring and Managing BRI-ST Digital Line Cards 2173 The Card Type field should contain ISDN BRI. If it does not, the system has not properly auto

218 CHAPTER 3: DEVICE CONFIGURATION3 Scroll through the Member List to verify that all eight channels are present.4 To transfer a channel from the non

Configuring and Managing BRI-ST Digital Line Cards 219Modifying aBRI-ST CardThese sections tell you how to modify a BRI card that is already installed

22 CHAPTER 1: INTRODUCTIONNBX NetSet Administration UtilityThe NBX NetSet Administration utility is an HTML-based web interface in which you configure

220 CHAPTER 3: DEVICE CONFIGURATIONModifying Audio ControlsIn a normal environment, you should not need to change the Audio Controls from their defaul

Configuring and Managing BRI-ST Digital Line Cards 221To modify a BRI group:1 On the Digital Line Cards tab, from the Select Device Type drop-down lis

222 CHAPTER 3: DEVICE CONFIGURATION3 Click Membership. The Manage Group Membership dialog box appears.4 To add a channel to the Member List, select th

Configuring and Managing BRI-ST Digital Line Cards 2235 Click Remove. A prompt appears asking if you want to remove the group.6 Click Yes to remove th

224 CHAPTER 3: DEVICE CONFIGURATIONViewing the Status of a BRI ChannelTo view the status of a channel on an installed BRI-ST card:1 On the Digital Lin

Configuring and Managing BRI-ST Digital Line Cards 225Modifying IP Settingsfor a BRI CardYou can modify the IP settings for a Digital Line Card to mee

226 CHAPTER 3: DEVICE CONFIGURATIONTo remove a Digital Line Card:1 On the Digital Line Cards tab, from the Select Device Type drop-down list, select T

Configuring and Managing E1 Digital Line Cards 227Adding an E1 DigitalLine CardThese sections tell you how to add an E1 Digital Line Card to an NBX sy

228 CHAPTER 3: DEVICE CONFIGURATIONIf the DDI/DID numbers match your internal extension numbers, the translator entries in your Dial Plan configuratio

Configuring and Managing E1 Digital Line Cards 2296 Tighten the left and right screws on the front of the E1 card.7 Wait 3 minutes.CAUTION: When you i

NBX NetSet Features 23NBX NetSet FeaturesTable 4 describes the features that administrators can access through the NBX NetSet - Main Menu window.Tabl

230 CHAPTER 3: DEVICE CONFIGURATIONExample:1...00:e0:bb:04:4e:a5-4 TrunkThe 4 after the hyphen indicates channel number 4.5 To change the name of the

Configuring and Managing E1 Digital Line Cards 231Verifying E1 Group MembershipTo verify that all channels are in the member list:1 On the Digital Lin

232 CHAPTER 3: DEVICE CONFIGURATIONModifying the E1 Card NameYou can change the name of an E1 Digital Line Card at any time. The name you pick helps y

Configuring and Managing E1 Digital Line Cards 2336 Click Apply.7 Enable the On Line check box to bring the span online.Before the span can come onlin

234 CHAPTER 3: DEVICE CONFIGURATIONModifying Audio ControlsIn a normal environment, do not change the Audio Controls from their default settings. If y

Configuring and Managing E1 Digital Line Cards 2354 Repeat these steps to add additional groups, if desired, and then click OK.Modifying an E1 GroupYo

236 CHAPTER 3: DEVICE CONFIGURATIONChanging E1 Group MembershipYou may want to change the channel membership in an E1 group to accommodate changing ne

Configuring and Managing E1 Digital Line Cards 237Removing an E1 GroupYou may want to remove groups if you no longer need them.To remove a group:1 On

238 CHAPTER 3: DEVICE CONFIGURATION5 To bring the card online, enable the On Line check box. Click Apply and then click OK.Viewing the Status of an E1

Configuring and Managing E1 Digital Line Cards 239Viewing DSP (Digital Signal Processor) DetailsTo view DSP (Digital Signal Processor) details:1 Retur

24 CHAPTER 1: INTRODUCTIONConfigure and manage these system-level operations: Upgrading software Rebooting and shutting down the NBX system Managin

240 CHAPTER 3: DEVICE CONFIGURATION6 Click OK.7 In the Digital Line Card IP Settings dialog box, click Apply.8 Click OK.Removing an E1Digital Line Car

Configuring and Managing T1 Digital Line Cards 241You can configure the T1 Digital Line Card to use one of two types of signaling: DS1 protocol (some

242 CHAPTER 3: DEVICE CONFIGURATIONExample: Carriers commonly pass either the last three digits or last four digits of the number for each incoming ca

Configuring and Managing T1 Digital Line Cards 243one that you want to select so that the Call Processor does not continue to search for added devices

244 CHAPTER 3: DEVICE CONFIGURATIONYou are now ready to configure the T1 Digital Line Card for either DS1 signaling or ISDN PRI signaling. Before you

Configuring and Managing T1 Digital Line Cards 2454 Scroll through the Channel List to verify that the system lists all 24 channels. The channel numbe

246 CHAPTER 3: DEVICE CONFIGURATIONVerifying the T1 Span StatusTo verify the T1 span status:1 On the Digital Line Cards tab, select T1 Span List from

Configuring and Managing T1 Digital Line Cards 247The NBX system now begins to create the group. If you connect the telephone company’s T1 line to the

248 CHAPTER 3: DEVICE CONFIGURATIONYou can enable or disable echo cancellation for each T1 Digital Line Card.You cannot enable or disable echo cancell

Configuring and Managing T1 Digital Line Cards 249T1 ISDN PRI ConfigurationWhen you configure a T1 Digital Line Card for ISDN PRI operation, verify th

NBX NetSet Features 25Table 5 describes the additional icons that appear on or below the NBX NetSet - Main Menu window. They are shortcuts to specific

250 CHAPTER 3: DEVICE CONFIGURATION4 Click Modify. The Modify Board dialog box appears.5 Click the On Line check box.6 Click OK.7 In the T1/ISDN Board

Configuring and Managing T1 Digital Line Cards 251Verifying T1 Group Membership (ISDN PRI)To verify that all channels are in the Member List:1 On the

252 CHAPTER 3: DEVICE CONFIGURATIONT1 Card Status Lights The T1 card contains these status lights: CF — Carrier Fail (when lit, indicates red alarm o

Configuring and Managing T1 Digital Line Cards 253The dialog box that appears depends on which span list you select, either the T1 DS1 Modify Span dia

254 CHAPTER 3: DEVICE CONFIGURATION5 Click Apply.6 Enable the On Line check box to bring the span online.The span does not come online unless the card

Configuring and Managing T1 Digital Line Cards 255Selecting the 4ESS ProtocolTo select the 4ESS protocol:1 On the Digital Line Cards tab, select ISDN

256 CHAPTER 3: DEVICE CONFIGURATIONConfiguring Partial T1 LinesSometimes the telephone company supplies a T1 line which has less than the maximum numb

Configuring and Managing T1 Digital Line Cards 257Modifying a T1 Group A Digital Line Card group is one or more T1 channels that are assigned the same

258 CHAPTER 3: DEVICE CONFIGURATIONChanging T1 Group MembershipYou can change the channel membership in a group to accommodate changing needs.To chang

Configuring and Managing T1 Digital Line Cards 259Removing a T1 GroupTo remove a group:1 On the Digital Line Cards tab, select either T1 Group List (f

26 CHAPTER 1: INTRODUCTION

260 CHAPTER 3: DEVICE CONFIGURATIONViewing the Status of a T1 Card ChannelTo view the status of a channel on an installed T1 Digital Line Card:1 On th

Configuring and Managing T1 Digital Line Cards 261Modifying IP Settingsfor a T1 CardYou can modify the IP settings for a T1 Digital Line Card to meet

262 CHAPTER 3: DEVICE CONFIGURATION

4USER CONFIGURATIONThis chapter describes these elements of the NBX system: Users (including phantom mailboxes) Call Pickup TAPI Route Points Hunt

264 CHAPTER 4: USER CONFIGURATIONCall Pickup In some organizations, it can be useful if any user who hears a telephone ringing can pick up the call on

TAPI Route Points 265TAPI Route Points A TAPI Route Point is a virtual device within the NBX system where calls are held pending action by an external

266 CHAPTER 4: USER CONFIGURATIONExternal number Subject to the route point extension’s Class of Service setting.The call connects as soon as the exte

TAPI Route Points 267TAPI Route PointCapacitiesWhen the maximum number of calls on a route point is reached (see Table 51), subsequent calls routed in

268 CHAPTER 4: USER CONFIGURATIONModifying aTAPI Route PointTo modify a TAPI Route Point:1 Log on to the NBX NetSet utility using the administrator lo

TAPI Route Points 269To modify the password for the TAPI Route Point, you must enter the administrator password for the NBX system in the Current Admi

2DIAL PLANThe NBX system’s dial plan determines how the system handles calls. It defines the set of destinations that the system can reach, how to get

270 CHAPTER 4: USER CONFIGURATIONSpecifying TAPI LineRedirect TimeoutThe TAPI Line Redirect Timeout is a system-wide timer that specifies the amount o

Hunt Groups 271Hunt Groups A hunt group is a set of users that can be accessed by dialing a single extension. A call routed to the hunt group extensio

272 CHAPTER 4: USER CONFIGURATIONwhich you added it to the group. For calling groups, all phones ring simultaneously.Linear and CircularHunt GroupsIn

Class of Service (CoS) 273Call Coverage For each type of hunt group, use this set of check boxes to define where the NBX system routes an unanswered c

274 CHAPTER 4: USER CONFIGURATION

5SYSTEM CONFIGURATIONThis chapter provides information about using the System Configuration function of the NBX NetSet™ utility to configure system le

276 CHAPTER 5: SYSTEM CONFIGURATIONTo view system settings, select System Configuration > System Settings.Table 54 System SettingsField PurposeSo

System Settings 277System-wide Settings You use the System-wide dialog box to make changes to System-wide settings. Table 55 describes each setting.To

278 CHAPTER 5: SYSTEM CONFIGURATIONNetwork Protocol The transport mechanism for voice packets.Ethernet only: All communications are at the Ethernet fr

System Settings 279Handsfree on Transfer(Affects NBX Business Telephones only) This setting governs the way an NBX Business Telephone responds to a tr

28 CHAPTER 2: DIAL PLANDial Plan Concepts and OverviewThe dial plan configuration file is an ASCII text file that implements the dial plan and specifi

280 CHAPTER 5: SYSTEM CONFIGURATIONAudio Settings Audio Settings enable you to affect audio quality issues that are related to feedback (echo) or netw

System Settings 281another NBX device receives this indicator, it generates and inserts white noise until it receives the next frame that contains aud

282 CHAPTER 5: SYSTEM CONFIGURATIONRegional Settings After you install regional software and components from the regional packs, you can enable region

System Settings 283 Documentation — The NBX Telephone Guide, the User Help, and the quick reference cards. Tones and Cadences — The tones and the pa

284 CHAPTER 5: SYSTEM CONFIGURATIONRinging Patterns You can set system-wide ringing patterns to distinguish between internal and external calls. You c

System Settings 285Multicast Addresses The NBX system uses IP multicast addressing to distribute information for these system features: Mapped line a

286 CHAPTER 5: SYSTEM CONFIGURATIONThere are two methods for selecting multicast addresses: Change IP — Lets you select a starting address for all e

Speed Dials 287See the Help for the procedures on setting the maintenance alert author and specifying users to receive maintenance alerts.Speed Dials

288 CHAPTER 5: SYSTEM CONFIGURATIONBusiness Identity You can configure information about the your business, such as business address and business hour

Security 289Security To set system passwords, select System Configuration > Security. See the Help for procedures on changing these types of passwo

Dial Plan Concepts and Overview 29Call Process Flow The dial plan configuration file is a key component of inbound and outbound call processing. The d

290 CHAPTER 5: SYSTEM CONFIGURATIONThe System Configuration TAPI settings do not apply to TAPI Route Points. For security reasons, the NBX system alwa

Disk Mirroring 291d Click OK.3 Shut down the system by selecting Operations > Reboot/Shutdown > Shutdown.4 Install the second disk drive.a Unloc

292 CHAPTER 5: SYSTEM CONFIGURATIONVerifying a FailedDisk DriveIf either disk fails while in a fully mirrored state, the system continues to operate.

Disk Mirroring 293Reverting to aSingle-Disk SystemIf the disk mirroring is currently active, you can convert the system to operate with a single disk.

294 CHAPTER 5: SYSTEM CONFIGURATION

6NBX MESSAGINGThis chapter describes how to configure these features of NBX Messaging: NBX Voice Mail Auto Attendant Voice Profile for Internet Mai

296 CHAPTER 6: NBX MESSAGINGTable 60 describes the fields on the NBX Voice Mail tab.Table 60 Voice Mail SettingsField PurposeMax Number of MessagesT

NBX Voice Mail 297Additional Considerations The maximum length of a voice mail message is 10 minutes. If accumulated messages use up the system’s mes

298 CHAPTER 6: NBX MESSAGINGalso offers reports on the status and usage of voice mail ports and voice mail storage usage by user. For details, see the

NBX Voice Mail 299earphones on the user’s computer. After the user listens to a message, it loses its “new” status, but it remains on the server until

CONTENTSABOUT THIS GUIDEHow to Use This Guide 15Conventions 16International Terminology 16Your Comments 171 INTRODUCTIONNetwork-based

30 CHAPTER 2: DIAL PLANentries. For more information, see TimedRoute Create, TimedRouteEntry Create, and TimedRouteOperation Create later in this chap

300 CHAPTER 6: NBX MESSAGINGOff-Site Notification Off-site Notification can notify users by pager, e-mail, or telephone when they receive a new voice

NBX Voice Mail 301 If you disable NBX Messaging in favor of another messaging application, the Off-Site Notification button on the Voice Mail tab is

302 CHAPTER 6: NBX MESSAGINGPort Usage To help you determine how busy the NBX system’s voice mail ports are, and whether additional ports may be neces

NBX Voice Mail 303Figure 20 Port Usage ReportTable 63 Fields in the Ports Usage WindowField PurposeNOTE: Port Usage statistics are reset to zero w

304 CHAPTER 6: NBX MESSAGINGExample: The statistics shown in Figure 20 indicate that over a period of approximately 2 weeks, the system has used all v

NBX Voice Mail 305Maximum number of calls queued at one time while waiting for a portWhen all voice mail ports are in use, incoming calls are queued u

306 CHAPTER 6: NBX MESSAGINGUser Usage To help you determine the impact that users are having on the NBX voice mail voice mail system, you can click t

Auto Attendant 307Auto Attendant The NBX Messaging system includes an Auto Attendant that answers incoming calls. The Auto Attendant includes a series

308 CHAPTER 6: NBX MESSAGINGsystem drops a call when it reaches the time-out value.) To set the default timeout, click NBX Messaging > Auto Attenda

Auto Attendant 309To add a new Auto Attendant, select NBX Messaging > Auto Attendant > Add, and then click Add.Table 65 describes the entries an

Dial Plan Concepts and Overview 31The system is shipped with several default dial plan configuration files, typically, a 3-digit and a 4-digit file fo

310 CHAPTER 6: NBX MESSAGINGAfter you add or modify an Auto Attendant, you can configure the following features: Play/Record Extension Time-dependen

Auto Attendant 311You can create time-dependent greetings that are enabled on all Auto Attendants in your system. An example of this system-wide greet

312 CHAPTER 6: NBX MESSAGING“If you know the extension of the party you want to reach, you may enter it at any time. To reach the name directory, pres

Auto Attendant 313The caller selects option 1 for sales and hears:”For European Sales, press 1. For North American sales, press 2.” The caller require

314 CHAPTER 6: NBX MESSAGINGIn this example, the main menu is configured to have button 3 mapped to a Sales submenu and button 4 to a Marketing and Pu

Auto Attendant 315Figure 23 Three Time-dependent Greetings, a Main Menu and a SubmenuThis example uses time-dependent greetings to greet callers acc

316 CHAPTER 6: NBX MESSAGINGAuto Attendant ButtonsFrom the Menu Tree dialog box, you can configure the key pad button actions presented to a caller by

Auto Attendant 317Table 68 Button ActionsAction DescriptionDisabled The system takes no action when the user presses that button. A prompt announces

318 CHAPTER 6: NBX MESSAGINGTransfer to Voice Mail Allows callers to leave a voice message for a person without ringing that person’s phone, or allows

Auto Attendant 319To configure telephone buttons, select NBX Messaging > Auto Attendant > Menu Tree. See the Help for procedure on configuring t

32 CHAPTER 2: DIAL PLANYou can route incoming calls to the Auto Attendant port, and you can instruct the Auto Attendant to route these calls to any in

320 CHAPTER 6: NBX MESSAGINGModifying an Auto AttendantTo modify an Auto Attendant, select NBX Messaging > Auto Attendant > Modify. See the Help

Auto Attendant 321Removing an Auto AttendantTo remove an Auto Attendant, select NBX Messaging > Auto Attendant > Remove. See the Help for proced

322 CHAPTER 6: NBX MESSAGING7 Set the greeting schedule.8 Review and test the system.Using the Voice Application Setup UtilityFrom an NBX telephone, y

Voice Profile for Internet Mail 323 Is someone responsible for checking messages sent to single-digit transfers and transfer to the general mailbox?

324 CHAPTER 6: NBX MESSAGINGControl Parameters To configure VPIM control parameters, select NBX Messaging > VPIM. See the Help for the procedure on

Voice Profile for Internet Mail 325Some commands require that operations be stopped or started. For example, to remove a message from the queue, you m

326 CHAPTER 6: NBX MESSAGINGStatistics The Statistics window allows you to view the most recent statistics for voice mail messages.To view statistics,

Voice Profile for Internet Mail 327Advanced Settings The Advanced Settings dialog box allows you to control the behavior of SMTP and how it sends the

328 CHAPTER 6: NBX MESSAGINGSMTP MAIL response Definition: The amount of time that the local system waits for an acknowledgement of a MAIL command.Det

Voice Profile for Internet Mail 329SMTP RSET response Definition: The time that the local system waits for an acknowledgement of a RSET command.Detail

Dial Plan Concepts and Overview 33The NBX system applies any Class of Service restrictions that are associated with the user's telephone to deter

330 CHAPTER 6: NBX MESSAGING

7OPERATIONSThis chapter describes how to manage system-level operations for your NBX system. You can perform these operations from NBX NetSet: Softwa

332 CHAPTER 7: OPERATIONS When the software upgrade is complete, a new window, containing a confirmation message, appears in NBX NetSet. At certain

Software Upgrade 333If you decide not to install the R4.2 license key, you can click the Reboot button and select a different release.Upgrading From R

334 CHAPTER 7: OPERATIONS You can click the Reboot button to go to a reboot screen and reboot to a previous NBX software release. You can click the

Reboot/Shutdown 335Customer Service If you reboot to R4.2 without installing a valid license, and you run your system with the restrictions in place (

336 CHAPTER 7: OPERATIONSBackup Back up your system data: After you change system settings Immediately before you change any system hardware or sof

Manage Data 337 Exit your browser Shut off your computerIf another administrator tries to back up the system database before the current backup task

338 CHAPTER 7: OPERATIONSThe NBX system keeps a copy of the most recent backup file on your NBX system. Each time you perform a backup operation on th

Event Log 3393 Click Restore.4 In the window that appears, the NBX system provides cautionary information about the effect of a restoration on system

34 CHAPTER 2: DIAL PLANDial Plan Tables Dial plan tables contain information that controls how the system routes calls. Each dial plan configuration f

340 CHAPTER 7: OPERATIONSTo view event logs, select Operations > Event Log.See the Help for the procedure on viewing event logs.Licenses You can in

Licenses 341To configure the system to support new licenses, contact your 3Com Voice Solutions dealer and provide the serial number. The dealer obtain

342 CHAPTER 7: OPERATIONSObtaining Details ofLicense HistoryYou can view a detailed history, including the date and time on which each license was add

Regional Software 343After you install regional software, you must designate it to be the current system regional software by selecting System Configu

344 CHAPTER 7: OPERATIONSThird-Party Drivers You can add and configure third-party telephones for use on an NBX system. The third-party vendor supplie

8REPORTSThis chapter describes how to access details of NBX system data traffic. It covers these topics: Directory Device List System Data Call Re

346 CHAPTER 8: REPORTSDevice List The NBX system provides a list of the devices and functions such as telephones, line card ports, voice mail ports, C

Call Reporting 347Call Reporting The NBX Call Processor captures information about all outgoing and incoming calls made through the system. To view th

348 CHAPTER 8: REPORTSConfiguring CallReportingYou can configure your system to save call information, and then use the Call Reports function to view

9DOWNLOADSThis chapter provides information about downloading: Software Label Makers Quick Reference GuidesSoftware You can download these applicat

Dial Plan Tables 35Figure 2 Dial Plan Command FormatTable 6 describes each field of a dial plan command.Table Create 1 Internal/ Id

350 CHAPTER 9: DOWNLOADSLabel Makers Each NBX Telephone and NBX Attendant Console comes with a set of blank labels on which you can hand write to iden

10TROUBLESHOOTINGOverview This chapter contains maintenance and troubleshooting information that can help you resolve simple problems. It covers these

352 CHAPTER 10: TROUBLESHOOTINGTelephone TroubleshootingIf you believe that a problem is associated with a particular telephone, use these telephone t

Telephone Troubleshooting 353Figure 24 Local User Interface (LUI) Controls on the NBX 3102 Business Telephone1 Display panel.2 Soft buttons. The lef

354 CHAPTER 10: TROUBLESHOOTINGFigure 25 Local User Interface (LUI) Controls on the NBX 2102 Business Telephone1 Display panel.2 Soft buttons. The l

Telephone Troubleshooting 355Figure 26 Local User Interface (LUI) Controls on the NBX 2101 Basic Telephone1 Display panel.2 Soft buttons. The left a

356 CHAPTER 10: TROUBLESHOOTINGTable 77 LUI Menu Items — Business and Basic TelephonesOption Name Description1 View Settings Press 1 on the number p

Telephone Troubleshooting 3574 Set Gatwy IP Lets you specify the IP address of the default gateway for this subnetwork.5 Set NCP IP Lets you specify t

358 CHAPTER 10: TROUBLESHOOTING* Test – Handset Sounds a tone through the earpiece of the telephone’s handset for 5 seconds.0 Test – Speaker Sounds a

Telephone Troubleshooting 359Using H3PingIP You can use the H3PingIP menu item to ping another device on the network to test the telephone’s connectiv

36 CHAPTER 2: DIAL PLANIf a new entry in the Internal table appears not to work, it is possible that the system is using an entry from the Least Cost

360 CHAPTER 10: TROUBLESHOOTINGSystem-level TroubleshootingFor each symptom listed in Table 78, perform the suggested actions in the order listed.WARN

System-level Troubleshooting 361 Invalid IP configurationThe system has a default IP configuration which might need to be changed to match your local

362 CHAPTER 10: TROUBLESHOOTINGNBX NetSet is very slow in responding. Your network uses a proxy server for Internet access.A common networking practic

System-level Troubleshooting 363Digital Line CardTroubleshootingIn order to correctly troubleshoot a Digital Line Card, you must determine whether the

364 CHAPTER 10: TROUBLESHOOTINGAlarm Descriptions Red Alarm Carrier Fail Alarm (Red CFA) — A state that exists at a downstream terminal device, based

System-level Troubleshooting 365when the far end equipment enters a Red CFA state. See Red Alarm, earlier in this section.Alarms on NBXDigital Line Ca

366 CHAPTER 10: TROUBLESHOOTINGConfiguration andStatus ReportsYou can obtain the status of all Digital Line Cards in the NBX system with either of the

System-level Troubleshooting 367#OnChs Number of channels in the online state.AEClosed Autoattendant extension when business is closed.AELunch Autoatt

368 CHAPTER 10: TROUBLESHOOTINGErrorCnt The number of errors for this channel.ErrorCode The code that identifies the type of error.Ext. Extension.Flas

System-level Troubleshooting 369OffHk Min The minimum time an analog telephone, connected to an Analog Terminal Card, must be off hook for the NBX sys

Dial Plan Tables 37would collect all 4 digits of the extension. If the caller dials fewer than the Min number of digits, the system times out in 20 se

370 CHAPTER 10: TROUBLESHOOTINGConnecting a Computer to a Serial PortOn the SuperStack 3 Call Processor, the NBX 100 Call Processor, and on some of th

Servicing the Network Call Processor Battery 371It does not matter which computer operating system you use. As long as the computer has a terminal emu

372 CHAPTER 10: TROUBLESHOOTINGGetting Service and SupportYour authorized 3Com NBX Voice-Authorized Partner can assist you with all of your support ne

AINTEGRATING THIRD-PARTY MESSAGINGThe NBX system can operate with a third-party messaging system. This appendix describes the steps that you must perf

374 APPENDIX A: INTEGRATING THIRD-PARTY MESSAGINGAdd the NBX Third-Party Messaging and Media Driver licenses to your NBX system:1 Select NBX NetSet &g

Configuring NBXTSP on the Server 375Edit the Voice Mail Extensions list:1 Select NBX NetSet > Dial Plan > Extension Lists.2 Click *0003 VoiceMai

376 APPENDIX A: INTEGRATING THIRD-PARTY MESSAGING

BISDN COMPLETION CAUSE CODESThis appendix lists the Completion Cause Codes displayed in one of the Span Status dialog boxes: Digital Line Cards >

378 APPENDIX B: ISDN COMPLETION CAUSE CODES0x11 17 User busy The called user cannot accept another call although compatibility is established.0x12 18

3790x2D 45 Pre-empted0x2F 47 Resources unavailable – unspecifiedReports a resource unavailable event only when no other cause in the resource unavaila

38 CHAPTER 2: DIAL PLANExample: You can assign the company’s Vice President of Finance to a group that you name the All Privileges Group. You can set

380 APPENDIX B: ISDN COMPLETION CAUSE CODES0x52 82 Chan does not existThe equipment sending this cause has received a request to use a channel that is

3810x63 99 Bad info elementThe equipment sending this cause has received a message that includes information elements not recognized because the infor

382 APPENDIX B: ISDN COMPLETION CAUSE CODES

CCONFIGURING OPTION 184 ON A WINDOWS 2000 DHCP SERVEROverview RFC 2132 (DHCP Options and BOOTP Vendor Extensions) allows for vendor-specific extension

384 APPENDIX C: CONFIGURING OPTION 184 ON A WINDOWS 2000 DHCP SERVER2 Right click the name of your DHCP server. From the menu that appears, select Set

Activating Option 184 385Add these elements in this order:6 After you have entered all elements in the new value, click OK. You return to the Predefin

386 APPENDIX C: CONFIGURING OPTION 184 ON A WINDOWS 2000 DHCP SERVERIn the right pane, the option name now appears in the Option Name column. The Vend

DCONNEXTIONS H.323 GATEWAYThis appendix provides information on how to install and configure the 3Com ConneXtions H.323 Gateway.It covers these topics

388 APPENDIX D: CONNEXTIONS H.323 GATEWAYOverview of ConneXtionsConneXtions is a 3Com software product that allows you to use an appropriately configu

Installation Requirements 389the H.323 protocol presents special problems for firewalls because it requires additional processing. To minimize packet

Dial Plan Tables 39Command Format” on page 34. For a description of the each element of a dial plan command, see Table 6 on page 35.By default, Line C

390 APPENDIX D: CONNEXTIONS H.323 GATEWAYProcessor, Memory, and Bandwidth RequirementsEach G.711 call needs about 50 MHz on a Pentium II or 20 Mhz on

Installation Requirements 391 The maximum number of ports can be limited by the number of licenses.If your port processing requirements exceed the cap

392 APPENDIX D: CONNEXTIONS H.323 GATEWAYconfiguration is appropriate if the firewall, which separates Internet and intranet, is either unnecessary or

Preparing for Installation 393Verifying theG.723 ConverterInstallations that need G.723.1 audio compression require access to a converter in Microsoft

394 APPENDIX D: CONNEXTIONS H.323 GATEWAY2 Access and record the Call Processor MAC address:a In the NBX NetSet - Main Menu window, click Reports.b Cl

Installing ConneXtions 395Installing ConneXtionsTo install the NBX ConneXtions H.323 Gateway:1 Insert the NBX Resource Pack CD into the PC. Click NBX

396 APPENDIX D: CONNEXTIONS H.323 GATEWAY8 Only one Gateway? - Click Yes if the NBX system has only one H.323 gateway system.CAUTION: Multiple gatewa

Installing ConneXtions 39715 Do you want to use alternate Gatekeepers? If you select Yes, the chosen gatekeeper maintains a list of alternate gatekeep

398 APPENDIX D: CONNEXTIONS H.323 GATEWAYOverview of H.323 The H.323 standard provides a foundation for audio, video, and data communications across I

Overview of H.323 399connection alive until one of the parties ends the connection. A call tear-down signal indicates to the network, and to the other

Routing 31System Features Affected by the Dial Plan Configuration 32Dial Plan Tables 34Dial Plan Command Format 34Internal Dial Plan T

40 CHAPTER 2: DIAL PLANAdding NewDial Plan TablesIf you are sharing the system with another company or group and want to control calls differently at

400 APPENDIX D: CONNEXTIONS H.323 GATEWAY(G.711 and G.723), H.323 gateways negotiate the type of compression they use during each call setup. Negotiat

The H.323 Connection 401POTS AdaptersYou can purchase circuit boards that plug into a personal computer and adapt an analog telephone (POTS) for use w

402 APPENDIX D: CONNEXTIONS H.323 GATEWAYConnection ConsiderationsAs soon as an end-to-end connection has been set up, all three networks (local LAN,

Connection Considerations 403Because so many devices share the same physical media on the Internet and on the local network, there is always the possi

404 APPENDIX D: CONNEXTIONS H.323 GATEWAYBandwidth Bandwidth is the capacity to carry information. By using H.323, the same bandwidth that supports on

Connection Considerations 405gateway generates a silence indicator or sends frames filled with silence, depending on the silence suppression mode.Conn

406 APPENDIX D: CONNEXTIONS H.323 GATEWAYQuality ofService ControlNBX systems address Quality of Service (QoS) issues using methods that are discussed

Connection Considerations 407NBX systems use the latest developments to address voice packet priority concerns at the Layer 2 Ethernet level and at th

408 APPENDIX D: CONNEXTIONS H.323 GATEWAYSpecial Issues This section describes issues related to H.323 telephony in general and to ConneXtions gateway

Special Issues 4093Com recommends that a high-performance PC be dedicated to the ConneXtions software.The question of whether an operating system is a

Dial Plan Pretranslators 41Example: Say that the DDI/DID telephone numbers range from 508-555-4200 through 508-555-4299. The telephone company sends y

410 APPENDIX D: CONNEXTIONS H.323 GATEWAYThe ConneXtions gateway uses these default port assignments: For UDP traffic, ConneXtions uses ports 8000-80

Special Issues 411You can use Microsoft’s VPN Dial Up Networking (version 1.3) to establish a virtual private network connection between a roaming lap

412 APPENDIX D: CONNEXTIONS H.323 GATEWAYTie-line connections between NBX and PBX systems require technical people from both ends of the connection to

Special Issues 413Outgoing IP addresses can be entered: As pre-programmed speed dial numbers that forward callers to the Auto Attendant at a remote N

414 APPENDIX D: CONNEXTIONS H.323 GATEWAYExtension DelayCall setup times for digital connections, compared to analog connections, are instantaneous so

Checking Connections 415AlternateGatekeepersA zone can contain only one gatekeeper at a time, although multiple distinct devices can provide the gatek

416 APPENDIX D: CONNEXTIONS H.323 GATEWAYLocal ConsiderationsAll voice packets that move between an NBX Business or Basic Telephone, Call Processor, C

Checking Connections 417 (It is normal for a first ping to fail and subsequent pings to succeed.) Subsequent requests timed-out (Indicates some pac

418 APPENDIX D: CONNEXTIONS H.323 GATEWAYIn addition to the NetMeeting software, participating computers need an audio card with a headset (or speaker

Checking Connections 419a Select Open when the download is complete.b Click Yes to confirm installation.c Click Yes to acknowledge the legal agreement

42 CHAPTER 2: DIAL PLANEach device can specify only one DDI/DID pretranslator and one CLIP pretranslator. To create or modify a pretranslator, you eit

420 APPENDIX D: CONNEXTIONS H.323 GATEWAY Call rings remote end and it answers, but there is no audio.Faulty connection to a microphone, speaker or b

Placing Calls 421Extension ListsYou can configure H.323 ports for single-digit access (usually 8) instead of a specific 3-digit line extension. The si

422 APPENDIX D: CONNEXTIONS H.323 GATEWAYSpeed dial numbers can be system-wide or personal. System speed dial numbers (700-799) apply system-wide and

Placing Calls 423One Button Access You can configure an Access button on a NBX system to dial a complete H.323 (or switched) dial sequence. This proce

424 APPENDIX D: CONNEXTIONS H.323 GATEWAYReceiving Calls ConneXtions gateways route incoming calls to any available H.323 port. The NBX system then co

Receiving Calls 425Attendant Console By convention, NBX systems reserve extension 100 or 1000 for the Attendant Console (receptionist), although the A

426 APPENDIX D: CONNEXTIONS H.323 GATEWAYHandling Conference CallsYou can include gateway port connections in local conference calls along with PSTN l

ECALLER IDCaller ID behavior varies depending on the type of device and the conditions under which the call is received. This appendix describes these

428 APPENDIX E: CALLER IDfrom the top line appears on the bottom line. After an additional five seconds, if the Caller ID information from the top lin

Specific Caller ID Situations 429Bridged ExtensionTelephonesCaller ID information appears in exactly the same way on a bridged extension telephone as

Dial Plan Pretranslators 43When you place a call to an external telephone number, the system can use these pretranslator steps to create the full 10-d

430 APPENDIX E: CALLER IDExternal ISDN BRI CallsAn external call arrives at an NBX system on an ISDN BRI channel and is routed to A’s telephone.When A

Specific Caller ID Situations 431Internal Calls On a single NBX system, user A calls B who transfers the call to user C. In C’s telephone display pane

432 APPENDIX E: CALLER ID

GLOSSARY10BASE-T A form of Ethernet and IEEE 802.3 network cabling using twisted pair. It provides 10Mbits/s with a maximum segment length of 100 m (3

434 GLOSSARYauto dial A feature that opens a line and dials a preprogrammed telephone number.Auto Attendant A system feature that provides incoming ca

GLOSSARY 435bus topology A type of network in which all devices are connected to a single cable. All devices that are attached to a bus network have e

436 GLOSSARYclient/servercomputingThe division of an application into two parts that are linked by a network. A typical example is a database applicat

GLOSSARY 437congestion The result of increased network use on a LAN segment. Standard network partitioning practices must be invoked to reduce bottlen

438 GLOSSARYdirect mail transfer Transfers a caller directly to another user’s voice mail without requiring them to wait through ringing and without i

GLOSSARY 439Ethernet switching A technique that brings the advantages of a parallel networking architecture to contention-based Ethernet LANs. Each LA

44 CHAPTER 2: DIAL PLANManaging the Dial Plan Configuration FileThis section describes the dial plan configuration file and how to manage it. From the

440 GLOSSARYheader The control information added to the beginning of a transmitted message. This may consist of packet or block address, destination,

GLOSSARY 441intelligent hub See managed hub.IP Internet Protocol. The TCP/IP standard protocol that defines the IP datagram as the unit of information

442 GLOSSARYlatency The sum of all the delays in an end-to-end connection.layering The process of dividing complex software up into several layers, ea

GLOSSARY 443multiplexer A device that can send several signals over a single line. A similar device at the other end of the link then separates the si

444 GLOSSARYNOS Network Operating System. Software that connects all the devices on a network so that resources can be shared efficiently and managed

GLOSSARY 445packet switching A method of switching data in a network. Individual packets of a set size and format are accepted by the network and deli

446 GLOSSARYpreview dialing Automated dialing feature in which CTI software queues the next call to be made but allows you to check and activate the c

GLOSSARY 447RMON Remote Monitoring. A facet of SNMP-based network management, the RMON MIB (Management Information Base) defines the standard network

448 GLOSSARYSTP Shielded Twisted Pair. A twisted pair of wires surrounded by a shield that is typically made of braided wire or metal foil.switched Et

GLOSSARY 449translation The process of interpreting or modifying dialed digits for incoming or outgoing calls and allows the call to progress through

Managing the Dial Plan Configuration File 45When you subsequently import this dial plan, these commands purge any traces of the old dial plan and prev

450 GLOSSARY

INDEXSymbols271Numbers10BASE2, definition 43310BASE-T, definition 4333102 headset configuration 1554ESS protocolcall-by-call service 255on T1 spans 25

452 INDEXremote telephones 146audio settings 280Auto DiscoveryAnalog Line Cards 186Attendant Console 163BRI-ST Digital Line Card 214E1 channel numberi

INDEX 453changing extension name 163configuring 162extension range 55group button mapping 157removing extensions 163call processinginbound 29outbound

454 INDEXNBX Business Telephone 352telephone buttons 357telephone display panel 357telephone LEDs 357telephone speaker 358dial by extension or name 30

INDEX 455replacing disk 292reverting to a single disk 293display panel, testing 357DNS (Domain Name Server)configuring for VPIM 77number of servers 77

456 INDEXfirewalls 408firmware, NBX Business and Basic Telephones 352Flashattendant console button mapping 170group button mapping 155Frame Relay, def

INDEX 457Jjitter buffers 406Kkey modeconfiguration 156key mode, definition 441key pad button actions 317Keyset modedial plan 32prefix 55Llabels, downl

458 INDEXE1 Digital Line Card IP settings 239E1 Digital Line Card name and type 232E1 groups 234T1 Digital Line Card 252T1 Digital Line Card IP settin

INDEX 459telephone button mapping 174phantom mailbox 263and TAPI Route Points 266extensions 57H.323 calls 425overview 263Pickup Ext.group button mappi

46 CHAPTER 2: DIAL PLANTo import a default dial plan configuration file:1 In the NBX NetSet – Main Menu window, click Dial Plan. The Dial Plan window

460 INDEXsystem settings 289serial number, telephone 356settingssystem-level 275system-wide 301signaling, configuringBRI 216E1 ISDN PRI 229T1 DS1 244T

INDEX 461T1 groupschanging membership 258configuring 246, 250membership status 251modifying 257removing 259T1 lines, connecting 245T1 spanactivating 2

462 INDEXVTL (Virtual Tie Line) 77audio compression option 94configuring 81dial plan configuration 82license installation 81managing VTLs 92modifying

FCC CLASS A VERIFICATION STATEMENTThis equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15

INDUSTRY CANADA NOTICENOTICE: The Industry Canada (IC) label identifies certified equipment. This certification means that the equipment meets the tel

any third party without the express written consent of 3Com. You further agree to take all reasonable precautions to preclude access of unauthorized p

6 Exclusive Remedies and Limitations of Liability. THE ENTIRE LIABILITY OF 3Com AND ITS AFFILIATES, DISTRIBUTORS, DEALERS AND SUPPLIERS (AND THE DIREC

Managing the Dial Plan Configuration File 47International Dial Plan IssuesSeveral international dial plan issues warrant attention. See these topics:C

48 CHAPTER 2: DIAL PLANmade syntax or content errors. Carefully check any changes that you make to the configuration file before you import them.Expor

Managing the Dial Plan Configuration File 49The sample default files include examples of such things as timed routes and pretranslators. Verify that y

Overview of Voice Profile for Internet Mail 67Configuring the Dial Plan for VPIM 68Configuring VPIM Parameters Using NBX NetSet 71VPIM Con

50 CHAPTER 2: DIAL PLANTo create and run a test using the currently loaded dial plan:1 In the NBX NetSet – Main Menu window, click Dial Plan. The Dial

Managing the Dial Plan Configuration File 51When the NBX system detects an error in any line of an imported dial plan configuration file, it ignores t

52 CHAPTER 2: DIAL PLAN3 Edit the dial plan configuration file. A single line of space is required between each dial plan entry. You can type a comple

Managing Extensions 53virtual devices such as the pcXset™ PC soft telephone Client and the ConneXtions H.323 Gateway.The extension length (either 3 or

54 CHAPTER 2: DIAL PLANTable 9 provides a more detailed explanation of extension types, including default extension ranges and values for 3-digit and

Managing Extensions 55Some countries reserve numbers beginning with 11 for numbers of national importance. To accommodate this requirement, you can be

56 CHAPTER 2: DIAL PLANChanging ExtensionLength and RangesYou can view and change extension settings, such as extension length and extension ranges.If

Managing Extensions 57recommends that you take advantage of the Auto Discovery process. For instructions on using the Auto Discovery process or manual

58 CHAPTER 2: DIAL PLANChanging ExtensionsYou can perform several operations through the Modify Extensions dialog box (Table 10). This section describ

Managing Extension Lists 59Within an extension list, you can assign a priority to each extension. When the system accesses an extension list, it tries

3 DEVICE CONFIGURATIONAdding, Removing, and Modifying Telephones 126Adding a New Telephone 126Modifying a Telephone 131Checking a Telephon

60 CHAPTER 2: DIAL PLANFrom the Extensions List tab of the Dial Plan window, you can perform these tasks: Adding an Extension List Modifying an Exte

Managing Extension Lists 61a Select the extension from the Extensions in List scroll list.b Enter a priority number in the text box below the list (fr

62 CHAPTER 2: DIAL PLAN5 To add an extension to the Extensions in List scroll list, select it in the Extensions not in List scroll list and click the

Managing Dial Plan Tables 63Determining WhichDevices UseDial Plan TablesYou can view or change the devices associated with a particular dial plan:1 In

64 CHAPTER 2: DIAL PLANRemoving aDial Plan TableNote that you must not remove any of the predefined tables (Internal, Incoming, or Least Cost).CAUTION

Managing Dial Plan Pretranslators 655 To move a device to the Devices Using Pretranslator list, select it in the Devices Not Using Pretranslator list

66 CHAPTER 2: DIAL PLAN4 Click Remove.CAUTION: You cannot remove a pretranslator if any device is currently using it. If you want to remove the pretra

Overview of Voice Profile for Internet Mail 67Example: If you use route 1 in the dial plan for Long Distance, and users must dial 91 to make a long-di

68 CHAPTER 2: DIAL PLANby a firewall. Configure the firewall to allow access to port 25 on the NBX system only from valid VPIM systems that need to de

Configuring the Dial Plan for VPIM 69Figure 7 contains sample lines which, when added to an existing dial plan, implement VPIM connections to two othe

Changing the Name of a Call Park Extension 163Removing a Call Park Extension 163Configuring the NBX 1105 Attendant Console 163Adding an At

70 CHAPTER 2: DIAL PLANV82 (Digits column) The letter V (required, and must be a capital letter) indicates that this is a VPIM connection, and the 82

Configuring VPIM Parameters Using NBX NetSet 71Configuring VPIM Parameters Using NBX NetSetUsing the NBX NetSet utility, you can configure several VPI

72 CHAPTER 2: DIAL PLANNumber of outgoing messagesThe number of messages in the outgoing queue when this dialog box was last accessed or refreshed.Out

Configuring VPIM Parameters Using NBX NetSet 73Statistics To view the most recent statics for voice mail messages, click the Statistics button. The St

74 CHAPTER 2: DIAL PLANAdvanced Settings The NBX system transmits VPIM voice mail messages by attaching them to e-mail messages that are sent using SM

Configuring VPIM Parameters Using NBX NetSet 75SMTP EHLO response Definition: The amount of time that the local system waits for acknowledgement of a

76 CHAPTER 2: DIAL PLANSMTP DATA END response Definition: The time that the local system waits, after sending the entire message, for an acknowledgeme

Overview of Virtual Tie Lines 77Configuring DomainName ServerInformationWhen the SMTP utility attempts to send e-mail, it must be able to resolve a ho

78 CHAPTER 2: DIAL PLANThere are two implementation techniques you can use: unique extension ranges or site codes, as described next.VTL ConnectionsUs

Overview of Virtual Tie Lines 79See “Dial Plan Configuration” on page 82 for further information on how to set up VTLs in the dial plan.VTL Connection

Modifying IP Settings for an E1 Card 239Removing an E1 Digital Line Card 240Configuring and Managing T1 Digital Line Cards 240Adding a T1

80 CHAPTER 2: DIAL PLANidentical extension number at the local site (Chicago). The choice of site codes is made by the person who configures the dial

How to Configure a Virtual Tie Line 815 When the Dallas user answers, press Conference again to connect all four users.Conference Calls Involving Site

82 CHAPTER 2: DIAL PLANTo install a VTL license:1 In the NBX NetSet - Main Menu window, click Operations. Click the Licenses tab and the Add License b

How to Configure a Virtual Tie Line 83Figure 10 Sample Dial Plan Entries for Chicago Using Site-Unique ExtensionsThe first TableEntry Create command

84 CHAPTER 2: DIAL PLANfor Dallas, the IP address is 192.168.35.100. You must use the asterisk (*) character to separate fields within the IP address

How to Configure a Virtual Tie Line 85Max = 6) sequence. Entry 101 watches for the 2-digit sequence 63 followed by a 4-digit extension and specifies r

86 CHAPTER 2: DIAL PLAN7 Repeat until all VTLs are moved to Extensions in List.Adding VTL Devicesto the Pretranslators(Optional)If you optionally adde

How to Configure a Virtual Tie Line 87Verification of theVirtual Tie LineAfter you have configured the VTLs on each of two NBX systems, you must verif

88 CHAPTER 2: DIAL PLANRemote Access VerificationTo verify that each system can access the other, on each system:1 On the Virtual Tie Lines tab, selec

How to Configure a Virtual Tie Line 89Atlanta office and specified the IP address of the Chicago system, it should show two installed but idle VTL con

5 SYSTEM CONFIGURATIONSystem Settings 275System-wide Settings 277Audio Settings 280Regional Settings 282Date and Time 283Timers

90 CHAPTER 2: DIAL PLANPlacing Telephone CallsThe final step when verifying a virtual tie line connection is to place telephone calls in both directio

Call Rerouting for Virtual Tie Lines 91Figure 15 Sample Dial Plan Entries for Rerouting VTL CallsExplanation:The TableEntry Create command specifies

92 CHAPTER 2: DIAL PLANSuccessful VTL CallIf there are no network problems:1 The first line (Entry 1, OperId 1) removes the digits 72.2 The second lin

Managing Existing Virtual Tie Lines 93Viewing andResetting Virtual TieLine StatisticsYou can view the statistics for a VTL at any time.To view statist

94 CHAPTER 2: DIAL PLANEnabling AudioCompressionYou can enable or disable ADPCM (Adaptive Differential Pulse Code Modulation) audio compression on a s

Using a VTL Password 95To enable silence suppression on VTLs:1 In the NBX NetSet - Main Menu window, click System Configuration.2 On the System Settin

96 CHAPTER 2: DIAL PLANConfiguring VTLPasswords in theDial PlanFor each remote NBX system that controls hop-off by means of a VTL password, you must c

Using a VTL Password 97Figure 16 Dial Plan Entries for VTL PasswordsThe first TableEntry Create command creates entry 100 in Table 1. This assumes t

98 CHAPTER 2: DIAL PLANThe next two TableEntry Create commands are set up in a similar manner to handle VTL connections with passwords. If a user dial

Using a VTL Password 99To place a hop-off call to 555-1212 in area code 903 through the Atlanta system, a user on a remote system would dial 729190355