3com NETBuilder II Owner's Manual download pdf (Page 17)

Appendix C

Technical Support

3Com provides easy access to technical support information through a variety of services. This

appendix describes these services.

Automated Fax Service

3Com’s interactive fax service, 3ComFacts

, provides technical information on 3Com

products 24 hours a day, seven days a week. To access this service, dial 1-(408)-727-7021 from

anywhere in the world using your touch tone telephone. In Europe, call (44) 442 278279.

Free local access is available within the following countries by using the numbers listed:

France 05 90 81 58

Germany 0130 81 80 63

Italy 1678 99085

Netherlands 06 0228049

Sweden 020 792954

U.K. 0800 626403

Within this service, you may choose to access CardFacts

, containing adapter information, or

NetFacts

, containing network system product information.

■ CardFacts provides adapter installation diagrams, conﬁguration drawings, troubleshooting

instruction, and technical articles. Document 9999 provides you with an index of adapter

documents.

■ NetFacts provides data sheets and technical articles on 3Com’s hub, bridge, router,

terminal server, and software products. Document 8888 provides you with an index of

system product documents.

On-line Technical Services

You can access the following on-line services for software updates, drivers, technical tips, and

product information.

3Com Product Information Service

Ask3Com

is a CompuServe

-based service containing patches and drivers, technical articles

about all 3Com products and an interactive forum for technical questions. To use Ask3Com,

you need a CompuServe account. Log in to CompuServe, type GO THREECOM and press

[Enter] to see the Ask3Com main menu.

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3com NETBuilder II Owner's Manual Page 17