3com NETBuilder II Owner's Manual download pdf (Page 22)

C-6 Technical Support

Additional Technical Support Services

■ Make sure that the packing list you include with your equipment has the following

information on it:

– Reference number you assigned to the equipment (for equipment under warranty)

– Model, item, or part number

– Unit or board serial number (for warranty repairs only)

– Proof of purchase (for end customer warranty repairs)

– Fault diagnosis attached to each unit

■ Pack equipment carefully.

■ Enclose all network adapters and units that have exposed boards in Faraday cage-type

shielding material to prevent electrostatic damage.

Send equipment to:

European Repair

3Com Europe Ltd.

ISOLAN House

Brindley Way

London Road

Hemel Hempstead

Hertfordshire

HP39 XJ England

If you are sending equipment from outside England, please contact European Repair Services

to determine your nearest logistics centre.

Australia, New Zealand, Asia, Japan, Central America, and

South America

3Com’s warranty varies by product. For warranty information on your product, refer to your

purchase agreement. If you are a non-contracted end customer, refer to the warranty card

accompanying the product, or contact your authorized 3Com network supplier for assistance.

Authorized 3Com network suppliers are qualiﬁed to provide network planning, installation,

hardware maintenance, application training, and support services. Contact your 3Com network

supplier ﬁrst for assistance. If you do not know who this is, contact your nearest 3Com sales

ofﬁce.

For Australia and New Zealand:

3Com Intercontinental sales ofﬁce (Sydney, Australia) 61 2 9593020

For Asia:

3Com Asia, Ltd.

Hong Kong ofﬁce 852 8489200

Singapore ofﬁce 65 3218929

Taiwan ofﬁce 886 2 7754352

For Japan:

3Com KK (81) 3 3243-9234

For Central America and South America:

Icon Support in the U.S. (fax) 408 7645742

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3com NETBuilder II Owner's Manual Page 22