3com VCX V7000 Owner's Manual Page 1

http://www.3com.com/Part Number 900-0383-01 Rev AFPublished January 2007VCX™Administration Guide VCX V7000 IP Telephony Solution VCX Telephones and

10Understanding Translation Algorithms 328Adding a Number Translation Pattern 329Editing Number Translation Patterns 332Deleting Number Translations 3

100 CHAPTER 4: ADDING VCX TELEPHONES AND ATTENDANT CONSOLES4 Click Save.The Phones page appears, listing the new phone. After creating one or more pho

Managing Phone Extensions 101Figure 29 Edit Phone Page3 Edit field information as required using Table 1 2 as a guide. Note that not all the fields

102 CHAPTER 4: ADDING VCX TELEPHONES AND ATTENDANT CONSOLESTo delete one or more phone extensions:1 Access the Phones page (see Accessing the Phones P

Managing User Phone Extensions 103Figure 30 Users Page2 Locate the user to whom you want to assign a phone extension.3 In the Phones column, click t

104 CHAPTER 4: ADDING VCX TELEPHONES AND ATTENDANT CONSOLESFigure 32 User - Unassigned Phones Page5 You can assign one or more phone extensions: To

Managing User Phone Extensions 105 Remove an extension assigned to a user. See Unassigning a Phone Extension. Delete a phone extension. The Delete o

106 CHAPTER 4: ADDING VCX TELEPHONES AND ATTENDANT CONSOLESsoftware generates a warning message if it cannot unassign an extension.To unassign a phone

Modifying a User’s Phone Settings 107If the foreign call processor cannot contact the home call processor, the user is denied access to the system bec

108 CHAPTER 4: ADDING VCX TELEPHONES AND ATTENDANT CONSOLES Call fallbackEach user can reconfigure, through the VCX User web interface, these setting

Modifying a User’s Phone Settings 109Table 14 User Phone Settings Page OptionsField DescriptionDate Time Format DisplayIndicates the format used on

ABOUT THIS GUIDEThis guide describes how to configure 3Com® VCX IP Telephony Solution software. VCX software runs on either the 3Com V6000 or 3Com V70

110 CHAPTER 4: ADDING VCX TELEPHONES AND ATTENDANT CONSOLES6 Click Save.Note that using the User Phone Settings page to modify settings does not lock

Viewing Phone Registration Information 111Figure 35 Phone Registrations PageThe Phone Registrations page contains 9 columns of information available

112 CHAPTER 4: ADDING VCX TELEPHONES AND ATTENDANT CONSOLESAdding Anonymous Call RestrictionsUse anonymous call restrictions to block all incoming cal

Configuring Phone Restrictions 113Configuring Phone RestrictionsUse call restrictions to block specific incoming and outgoing call patterns for a phon

114 CHAPTER 4: ADDING VCX TELEPHONES AND ATTENDANT CONSOLESFigure 36 Add Phone Restrictions Window5 Enter the required field information using Tabl

Viewing Call History 115Viewing CallRestrictionsTo view the currently configured restrictions for a phone:1 In the USERS menu, click Users.The Users p

116 CHAPTER 4: ADDING VCX TELEPHONES AND ATTENDANT CONSOLES2 Click Phones in the Phones column.The User - Assigned Phones page appears.3 Click Call Hi

Configuring Selective Ringing 1174 To return to the User - Assigned Phones page, click Cancel.Configuring Selective RingingThe default ring tone for a

118 CHAPTER 4: ADDING VCX TELEPHONES AND ATTENDANT CONSOLESFor each number configured for selective ringing, you can select one of 9 tones and for eac

Configuring Selective Ringing 119If the selected user extension is not a hunt group member or mapped to a bridged extension, the Hunt Group and Bridge

12 ABOUT THIS GUIDEConventions Table 1 and Table 2 list conventions that are used throughout this guide.Table 1 Notice IconsIcon Notice Type Descrip

120 CHAPTER 4: ADDING VCX TELEPHONES AND ATTENDANT CONSOLESYou can remove a phone number and ring tone association by entering a check mark in the che

Configuring Media Access Control 121Adding a MACAddressTo associate a MAC address with a phone extension:1 In the USERS menu, click Users.The Users pa

122 CHAPTER 4: ADDING VCX TELEPHONES AND ATTENDANT CONSOLES5 Click Save.Editing a MACAddressTo edit a MAC address:1 In the USERS menu, click Media Acc

Configuring an Attendant Console 123to the Attendant Console button is lit indicating the telephone is busy. The attendant can manage internal or exte

124 CHAPTER 4: ADDING VCX TELEPHONES AND ATTENDANT CONSOLESb The attendant enters the destination extension and presses # to complete the call.3 When

Configuring an Attendant Console 1254 Click Save.The Attendant Consoles page appears, showing the added attendant console.5 Map the telephone features

126 CHAPTER 4: ADDING VCX TELEPHONES AND ATTENDANT CONSOLES Call Transfer Conference Attendant Serial Callingc From each feature drop-down list, a

Configuring an Attendant Console 127b Enter a phone extension. There are 100 fields available to configure telephone extensions. To configure extensio

128 CHAPTER 4: ADDING VCX TELEPHONES AND ATTENDANT CONSOLESThe Attendant Console page refreshes and the telephone extension mappings are reconfigured.

Configuring Emergency Services 129Attendant ConsoleBusy Lamp FlashDescriptionsThe attendant can use the Busy Lamp Flash (BLF) lights that are next to

Related Documentation 13Related DocumentationThese 3Com documents contain additional information about the products in this release that are a part of

130 CHAPTER 4: ADDING VCX TELEPHONES AND ATTENDANT CONSOLESIf all the ELINs associated with an ERL are in use, the default ERL emergency callback numb

Configuring Emergency Services 131The processor on which the phone extension is configured is referred to as the home call processor. The processor to

132 CHAPTER 4: ADDING VCX TELEPHONES AND ATTENDANT CONSOLESTo add an ERL:1 In the USERS menu, click Emergency Services. The Emergency Defaults and Eme

Configuring Emergency Services 133Figure 45 Emergency Defaults and Emergency Response Locations Window6 Add an IP address range for the ERL. The ran

134 CHAPTER 4: ADDING VCX TELEPHONES AND ATTENDANT CONSOLESa Click Emergency Services to return to the ERL configuration page.b From the Location Sett

Configuring Emergency Services 135Configuring the Emergency Lines determines which ELINs should be assigned to each ERL. You can configure multiple EL

136 CHAPTER 4: ADDING VCX TELEPHONES AND ATTENDANT CONSOLESTo add or edit the emergency defaults:1 In the USERS menu, click Emergency Services. The Em

Configuring Emergency Services 1373 In the Network IP heading, click the IP address you want to edit.The Edit IP Range page appears.4 In the IP Addres

138 CHAPTER 4: ADDING VCX TELEPHONES AND ATTENDANT CONSOLES3 In the Emergency Number column, click the number you want to edit.The Edit Emergency Numb

Configuring Emergency Services 139The Emergency Gateway IP Addresses page appears.3 In the IP Address column, click the IP address you want to edit.Th

14 ABOUT THIS GUIDEThe following documents provide information on products that support this release:Enterprise Management Suite Enterprise Managemen

140 CHAPTER 4: ADDING VCX TELEPHONES AND ATTENDANT CONSOLESEditing EmergencyLines for an ERLTo edit an Emergency Line for the ERL. CAUTION: If Emergen

Configuring Emergency Services 141Deleting EmergencyLines from an ERLTo delete an Emergency Line from an ERL. 1 In the USERS menu, click Emergency Ser

142 CHAPTER 4: ADDING VCX TELEPHONES AND ATTENDANT CONSOLES

5CONFIGURING TELEPHONE COMMUNICATION SETTINGSThis chapter describes configuration options available after a telephone has been initially set up. These

144 CHAPTER 5: CONFIGURING TELEPHONE COMMUNICATION SETTINGS3Com Telephone ConfigurationThere are multiple configuration steps required to enable a VCX

3Com Telephone Local User Interface Menus 1453Com Telephone Local User Interface MenusThe firmware within each 3Com telephone includes a telephone dia

146 CHAPTER 5: CONFIGURING TELEPHONE COMMUNICATION SETTINGSFor telephones that use a powered Ethernet cable instead of a power adapter, reconnect the

3Com Telephone Local User Interface Menus 147No Network Connection! Please Connect Cable or Press Feature to Manually Configure d Press the button und

148 CHAPTER 5: CONFIGURING TELEPHONE COMMUNICATION SETTINGSFigure 46 Local User Interface Controls on the 3Com 3102 Business Telephone1Display Panel

3Com Telephone Local User Interface Menus 149Model 3101 and 3101SP Basic Telephones LUI ControlsFigure 47 shows the LUI controls on the Model 3101and

1VCX SYSTEM CONFIGURATION OVERVIEWThe 3Com® VCX IP Telephony Solution delivers reliable, highly-scalable, comprehensive standards-based IP telephony f

150 CHAPTER 5: CONFIGURING TELEPHONE COMMUNICATION SETTINGS Left and Right Buttons — Positions the cursor in the Display Panel when editing a setting

3Com Telephone Local User Interface Menus 1516 Scroll Buttons — Moves up or down through the LUI menu and select hex digits when editing a MAC address

152 CHAPTER 5: CONFIGURING TELEPHONE COMMUNICATION SETTINGSbefore you save a change to a setting, you exit the menu item without saving the change.7 S

3Com Telephone Local User Interface Menus 1531 View Settings (continued)Mem- NCP IP Addr – The NCP IP address configured in the telephone’s memory tho

154 CHAPTER 5: CONFIGURING TELEPHONE COMMUNICATION SETTINGS6 VCX Config Menu Alt Dnld Servr – Lets you specify the IP address of the secondary Network

3Com Telephone Local User Interface Menus 155Manager’s TelephoneInterfaceFigure 50 shows the LUI controls on the Model 3103 Manager’s Telephone. Figur

156 CHAPTER 5: CONFIGURING TELEPHONE COMMUNICATION SETTINGSoption, the middle button invokes the second option, and the bottom button invokes the thir

3Com Telephone Local User Interface Menus 157Table 21 Manager’s Telephone LUI Menu ItemsMenu Option DescriptionView Settings Displays the currently

158 CHAPTER 5: CONFIGURING TELEPHONE COMMUNICATION SETTINGSModify Display Displays a single option, Set Contrast, that allows you change the LCD contr

3Com Telephone Local User Interface Menus 159Advanced Settings Displays the following menu options:Set NCP MAC Address – Not used in a VCX network.Sho

16 CHAPTER 1: VCX SYSTEM CONFIGURATION OVERVIEWNetwork-based TelephonyThe VCX IP Telephony Solution (referred to in this guide as the VCX system) merg

160 CHAPTER 5: CONFIGURING TELEPHONE COMMUNICATION SETTINGS

6CONFIGURING TELEPHONE FEATURES FOR A USERThis chapter describes how to configure telephone features that apply to individual phones in your VCX syste

162 CHAPTER 6: CONFIGURING TELEPHONE FEATURES FOR A USERConfiguring Phone FeaturesSome features available for a telephone are determined by the Type o

Configuring Phone Features 163Figure 51 User - Assigned Phones PageThe Action column provides links to the following phone feature configuration opt

164 CHAPTER 6: CONFIGURING TELEPHONE FEATURES FOR A USER Registrations — Displays the phones registration information. See Viewing Phone Registration

Configuring ToS Phone Features 165Figure 52 Assigned Phone Features Page5 Click the Edit Feature link for the feature you want to configure.Configur

166 CHAPTER 6: CONFIGURING TELEPHONE FEATURES FOR A USERThe Call Forward Ring No Answer feature page appears.3 To enable the feature, ensure a check m

Configuring ToS Phone Features 167When enabled, all calls from this phone do not include the caller’s name and phone number. The LCD Display Panel on

168 CHAPTER 6: CONFIGURING TELEPHONE FEATURES FOR A USERTo answer the call, the user enters the Directed Call Pickup feature code (*455) on any teleph

Configuring ToS Phone Features 169The feature settings are applied to that user’s phone.To remove a phone extension from the Remote Forward Universal

VCX Software Components 17 Authentication and Directory Service — Performs the following tasks: Authentication:Authentication (for example, validati

170 CHAPTER 6: CONFIGURING TELEPHONE FEATURES FOR A USERTo remove a phone extension from the Silent Monitor and Barge In - Assigned Phones page, follo

Configuring Call Coverage for a Telephone 171You can configure a rule for events that repeat on a weekly basis. These events span one day or less. De

172 CHAPTER 6: CONFIGURING TELEPHONE FEATURES FOR A USERFigure 53 Call Coverage Rules Page - Phone5 To change the default call coverage point, click

Configuring Call Coverage for a Telephone 173 Send to Phone Number — An unanswered call goes to the specified phone number. The phone can be an inter

174 CHAPTER 6: CONFIGURING TELEPHONE FEATURES FOR A USERYou have two options when assigning a call coverage rule to an extension: You can assign a pr

Configuring Call Coverage for a Telephone 175Figure 55 Add Predefined Coverage Rule Page - PhoneFigure 55 shows several predefined coverage settings

176 CHAPTER 6: CONFIGURING TELEPHONE FEATURES FOR A USER Event Coverage Settings — Select a date range. Weekly Coverage Settings — Select a time and

Configuring Call Coverage for a Telephone 177Figure 56 Add Coverage Rule Page - Phone6 Enter a unique identifier for the rule in the Name field.7 Se

178 CHAPTER 6: CONFIGURING TELEPHONE FEATURES FOR A USER Holiday Coverage Settings — Configure the holiday date. Event Coverage Settings — Configure

Configuring Call Coverage for a Telephone 179Figure 57 Call Coverage Rule(s) Page5 Click the name of the coverage rule you want to edit (in this exa

18 CHAPTER 1: VCX SYSTEM CONFIGURATION OVERVIEWTable 3 VCX Software Configuration OptionsDepending on the hardware configuration, some services are

180 CHAPTER 6: CONFIGURING TELEPHONE FEATURES FOR A USERYou can modify any rule attribute.6 Edit the rule identifier in the Name field.7 Change the Ca

Configuring Bridge Permissions 181To remove one or more coverage rules from a phone extension:1 Access the office location of the user whose call cove

182 CHAPTER 6: CONFIGURING TELEPHONE FEATURES FOR A USERBridge permissions can be configured, by a user, through the VCX User web interface or, by the

Configuring Bridge Permissions 183than the primary phone. Note that “external” in this case does not mean a phone extension external to the VCX networ

184 CHAPTER 6: CONFIGURING TELEPHONE FEATURES FOR A USERFigure 59 Bridge Permissions - Assigned Phones PageYou can modify the MWI status for a secon

Mapping Bridged Extensions 185Administration web interface. If a bridged extension is mapped through the Administration interface, the Button Mappings

186 CHAPTER 6: CONFIGURING TELEPHONE FEATURES FOR A USERThe Buttons Mappings page refreshes. For the bridged line settings to take effect, the seconda

7CONFIGURING GLOBAL TELEPHONE FEATURESThis chapter describes how to configure telephone features that apply to all the phones in your VCX system (a re

188 CHAPTER 7: CONFIGURING GLOBAL TELEPHONE FEATURESConfiguring System Speed Dial NumbersThis section describes how to globally configure speed dial n

Configuring System Speed Dial Numbers 189Adding a SystemSpeed Dial EntryTo add a system speed dial number:1 From the Central Manager, select the VCX s

VCX Hardware Configurations 19There are two basic configuration options, single-site and multi-site systems. The hardware servers in each option type

190 CHAPTER 7: CONFIGURING GLOBAL TELEPHONE FEATURES5 In the First Name field, enter the first name of the user associated with this system speed dial

Configuring System Speed Dial Numbers 191system speed dial entries and run the config.sh script as described in Directly Adding a User Directory to th

192 CHAPTER 7: CONFIGURING GLOBAL TELEPHONE FEATURESDeleting a SystemSpeed Dial EntryYou can delete one, some, or all existing system speed dial entri

Configuring Camp On Parameters 193extension. The user can then hang up or place another call. When the called party becomes available, the system auto

194 CHAPTER 7: CONFIGURING GLOBAL TELEPHONE FEATURESFigure 63 Camp On Configuration Parameters3 Click in text box for the parameter you want to chan

Mapping Features to Telephone Buttons 195 You can override the button mappings specified for a phone type in the ToS by mapping buttons for individua

196 CHAPTER 7: CONFIGURING GLOBAL TELEPHONE FEATURESFigure 65 3103 Default Template Button MappingThere are two default button mapping templates for

Mapping Features to Telephone Buttons 197Creating a Button Mapping TemplateIf the button mapping in any of the default templates does not suit your ne

198 CHAPTER 7: CONFIGURING GLOBAL TELEPHONE FEATURESFigure 67 2102 Default Button MappingNote the following elements shown in Figure 67: The Lock c

Mapping Features to Telephone Buttons 199the number of speed dial entries that can be mapped to buttons in a template, adjust the designated index num

3Com Corporation350 Campus Drive Marlborough, MA 01752-3064Copyright © 2002–2007, 3Com Corporation. All rights reserved. No part of this documentatio

20 CHAPTER 1: VCX SYSTEM CONFIGURATION OVERVIEW One or two servers running the IP Messaging services configuration. The number of servers depends on

200 CHAPTER 7: CONFIGURING GLOBAL TELEPHONE FEATURESmaximum index number plus 1. For example, if the current maximum personal speed dial index number

Mapping Features to Telephone Buttons 201that is linked to a ToS. See Editing Type of Services for information on removing a button mapping template f

202 CHAPTER 7: CONFIGURING GLOBAL TELEPHONE FEATURESThe Button Mappings List page appears. 3 Click the name of the template you want to edit.The Edit

Mapping Features to Telephone Buttons 203A button mapped to system speed dial is automatically locked. Users cannot remap the button or change the ind

204 CHAPTER 7: CONFIGURING GLOBAL TELEPHONE FEATURESTabl e 23 shows the features you can map to buttons on the VCX Manager’s Telephone (Model 3103). N

Mapping Features to Telephone Buttons 205provides 10 soft button System Appearance lines, which cannot be modified.Table 23 Mappable Features for th

206 CHAPTER 7: CONFIGURING GLOBAL TELEPHONE FEATURESConfiguring Call ParkThis section describes how to globally configure call park for a VCX system.

Configuring Call Park 207plan in effect must include a dial rule that allows four-digit dial strings that begin with 4. See Configuring Dial Plans.By

208 CHAPTER 7: CONFIGURING GLOBAL TELEPHONE FEATURES4 Click Update to set the configuration parameters.Table 24 Call Park Field DescriptionsField De

8CONFIGURING GROUPSThis chapter describes how to configure VCX telephone user groups and includes the following topics: Configuring Call Pickup Group

VCX Configuration Tasks 21VCX Configuration Tas k sThis section describes the basic tasks you must perform to create users, assign each user a phone,

210 CHAPTER 8: CONFIGURING GROUPSConfiguring Call Pickup GroupsA VCX telephone user can use a call pickup feature to answer a call that is ringing on

Configuring Call Pickup Groups 2112 Click Call Pickup Groups.The Call Pickup Groups page appears.3 Click Add Call Pickup Group.The Add Call Pickup Gro

212 CHAPTER 8: CONFIGURING GROUPS7 Click Save.The Call Pickup Groups page appears and lists the Call Pickup group you just created. See Figure 70.Figu

Configuring Page Groups 2133 Select the member or members you want to add to the group and click Add Selected (alternatively, you can click Assign in

214 CHAPTER 8: CONFIGURING GROUPSPage group members must be local users. A group can include all users at a site or a subset of users.A telephone can

Configuring Page Groups 215Creating a PageGroupTo configure a Page Group:1 From the Central Manager, select a VCX server (see Accessing a VCX Site thr

216 CHAPTER 8: CONFIGURING GROUPSIf the phones in the page group are connected to a switch, or if a page for the group will cross multiple subnets, mu

Configuring Page Groups 217Figure 75 Page Group - Add Members2 Click Assign Phones.The Page Group - Unassigned Phones list page appears and displays

218 CHAPTER 8: CONFIGURING GROUPSTo remove a phone from a group, click Unassign for the appropriate phone number. To delete multiple phones, select th

Configuring Hunt Groups and Attendants 219To illustrate the differences between hunt group types, assume you have configured four members (A, B, C, an

22 CHAPTER 1: VCX SYSTEM CONFIGURATION OVERVIEW4 Define end points.1An end point is a device to which a call may be sent. End points include the VCX C

220 CHAPTER 8: CONFIGURING GROUPSgroup’s call coverage point. You can configure the call coverage point to be: A voice mailbox Another group An ind

Configuring Hunt Groups and Attendants 221Tabl e 25 summarizes how the three group types route incoming calls.Hunt Group calls routed to a call covera

222 CHAPTER 8: CONFIGURING GROUPSYou need the following IP Messaging information: Voice Mail Number — Identifies the extension dialed by the call pro

Configuring Hunt Groups and Attendants 223To configure a hunt group or attendant:1 From the Central Manager, select a VCX server (see Accessing a VCX

224 CHAPTER 8: CONFIGURING GROUPSGroup Address The number dialed by callers to reach the hunt group or attendant. This should be a new extension, not

Configuring Hunt Groups and Attendants 2255 In the Queue Notification section, choose one of the options described in Tabl e 27. When an option is ena

226 CHAPTER 8: CONFIGURING GROUPSQueue). You can enable one or both options. By default, neither option is enabled.For both options, the initial notif

Configuring Hunt Groups and Attendants 2276 Click Save.The Hunt Groups page appears and lists the hunt group or attendant you just created. See Figure

228 CHAPTER 8: CONFIGURING GROUPS Calls can be redirected to a telephone number or extension.In addition to the default call coverage point, you can

Configuring Hunt Groups and Attendants 229To change the default call coverage point:1 From the Central Manager, select a VCX server (see Accessing a V

VCX Configuration Tasks 23The steps in Ta ble 4 are required to set up a VCX system with basic services. There are many other configuration options d

230 CHAPTER 8: CONFIGURING GROUPSFigure 80 Edit Default Coverage Point for a Hunt Group5 Select one of the following default hunt group call coverag

Configuring Hunt Groups and Attendants 231You have two options when assigning a call coverage rule to a group: You can assign a predefined coverage r

232 CHAPTER 8: CONFIGURING GROUPSFigure 81 Add Predefined Coverage Rule Page - Hunt GroupFigure 81 shows several predefined coverage settings previo

Configuring Hunt Groups and Attendants 233 Weekly Coverage Settings — Select a time and day (or days) that will be applied weekly.8 Click Save.The Co

234 CHAPTER 8: CONFIGURING GROUPSFigure 82 Add Coverage Rule Page - Hunt Group5 Enter a unique identifier for the rule in the Name field.6 Select a

Configuring Hunt Groups and Attendants 235If call coverage is external (outside the VCX system), enter the number as an E.164 number (8475555555).7 En

236 CHAPTER 8: CONFIGURING GROUPS To remove multiple coverage rules, enable the check box preceding the name of each rule and click Delete Selected.A

Configuring Hunt Groups and Attendants 2372 Click Hunt Groups.The Hunt Groups page appears. See Figure 83.Figure 83 Hunt Groups Page3 Locate the row

238 CHAPTER 8: CONFIGURING GROUPSFigure 84 Hunt Group - Assigned Phones PageYou can specify that calls to a hunt group extension generate a distinct

Configuring Hunt Groups and Attendants 239To add a remote user extension to a hunt group or attendant:1 From the Central Manager, select the VCX serve

24 CHAPTER 1: VCX SYSTEM CONFIGURATION OVERVIEWAbout VCX Administrator PasswordsAccess to the VCX Administrator Provisioning application through a web

240 CHAPTER 8: CONFIGURING GROUPS2 Click Phones.The Phones page appears.3 Locate the phone extension you want to add to the group.4 In the Actions col

Configuring Hunt Groups and Attendants 2417 Click OK.The Phone - Assigned Hunt Groups page reappears listing the assigned group. See Figure 87.Figure

242 CHAPTER 8: CONFIGURING GROUPS To remove a single group member, enable the check box preceding the user extension and click Unassign in the Action

Configuring Hunt Groups and Attendants 243 To unassign multiple group members, enable the check box preceding each user extension and click Unassign

244 CHAPTER 8: CONFIGURING GROUPSEditing a Hunt Groupor AttendantYou can modify hunt group or attendant attributes established during initial configur

Configuring Hunt Groups and Attendants 2453 Locate the row containing the group you want to remove and click Delete in the Actions column.A confirmati

246 CHAPTER 8: CONFIGURING GROUPSFigure 88 Hunt Group Status PageThe Rank column shows the order in which calls will be answered by group members. 4

Configuring Hunt Groups and Attendants 247 If a group member uses attendant serial calling to transfer a call and then logs out of the group, the tra

248 CHAPTER 8: CONFIGURING GROUPSbridged to a primary extension and therefore have access to the primary extension’s voice mailbox (see Adding Bridge

Using the Group Search Tool 249 Check the box to enable MWI notification for this member. Clear the check box to disable MWI notification for this m

About VCX Administrator Passwords 25When prompted to apply the changes and restart Tomcat, you must enter Y (uppercase Y). Any other entry (for exampl

250 CHAPTER 8: CONFIGURING GROUPS Group Name — Search using the name of the group. Group Address — Search using the extension assigned to a group.Yo

Using the Group Search Tool 251Figure 91 Group Name Search ResultsThe hunt group named Service satisfied the search criteria. Notice that the search

252 CHAPTER 8: CONFIGURING GROUPS

9CONFIGURING DIAL PLANS, PATTERNS, AND DIAL RULESThis chapter describes how to use the VCX Administrator provisioning application to manage dial plans

254 CHAPTER 9: CONFIGURING DIAL PLANS, PATTERNS, AND DIAL RULESConfiguring Dial PlansDial plans consist of individual or grouped dial rules. Dial rule

Configuring Dial Plans 255Figure 93 Add Dial Plan Page5 In the Name field, enter a unique name to identify the dial plan.6 Click Save. The Dial Plan

256 CHAPTER 9: CONFIGURING DIAL PLANS, PATTERNS, AND DIAL RULESFigure 95 Dial Plan - Assigned Dial Rules PageNote that Figure 95 shows the dial rule

Configuring Dial Plans 257Editing Dial PlanNamesTo edit a dial plan name:1 Click Dial Plans. The Dial Plans page appears. See Figure 94.2 Click the na

258 CHAPTER 9: CONFIGURING DIAL PLANS, PATTERNS, AND DIAL RULES To delete multiple dial plans, enter a check mark in the check box preceding each dia

Configuring Dial Rules 259The Add Dial Rule page appears. See Figure 97.Figure 97 Add Dial Rules Window4 Enter the required field information using

26 CHAPTER 1: VCX SYSTEM CONFIGURATION OVERVIEW

260 CHAPTER 9: CONFIGURING DIAL PLANS, PATTERNS, AND DIAL RULES5 Click Save. The Dial Rules page appears and the new rule is listed.Deleting DialingRu

Configuring Patterns (USERS) 261You can use the VCX Administrator application to manage patterns on either the USERS interface or the DIRECTORY interf

262 CHAPTER 9: CONFIGURING DIAL PLANS, PATTERNS, AND DIAL RULESFigure 98 Patterns Page3 Click Add Pattern.The Add Pattern page appears. See Figure 9

Configuring Number Translation (USERS) 263Editing Patterns To edit a pattern:1 Click Patterns.The Patterns page appears. See Figure 99.2 In the Name c

264 CHAPTER 9: CONFIGURING DIAL PLANS, PATTERNS, AND DIAL RULESalso dial the full extension to reach a user at the local site unless you configure num

Configuring Number Translation (USERS) 265Figure 100 Number Translation Page (USERS)3 Click Add Number Translation.The Add Number Translation page a

266 CHAPTER 9: CONFIGURING DIAL PLANS, PATTERNS, AND DIAL RULES5 Click Save.The Number Translations page appears listing the new translation patterns.

Configuring Number Translation (USERS) 267Editing a NumberTranslation PatternTo edit a number translation pattern:1 From the Central Manager, select t

268 CHAPTER 9: CONFIGURING DIAL PLANS, PATTERNS, AND DIAL RULESA confirmation window appears prompting you to verify the delete action.4 Click OK.The

10CONFIGURING ROUTING AND TRANSLATION SERVICESThis chapter describes how to use the VCX Administrator web interface to manage routes, end points, patt

2ACCESSING THE CENTRAL MANAGER AND GLOBAL DIRECTORYThe Central Manager is a web portal that provides access to the VCX Administrator provisioning appl

270 CHAPTER 10: CONFIGURING ROUTING AND TRANSLATION SERVICESAccessing the DIRECTORY InterfaceYou can use the VCX Administrator provisioning applicatio

Route Plan Configuration Requirements 271 Manage Patterns — Dial string patterns are used by the VCX call processor to route calls to the correct des

272 CHAPTER 10: CONFIGURING ROUTING AND TRANSLATION SERVICESA route plan associates a dial pattern with a route (a route identifies one or more end po

Route Plan Configuration Requirements 273In both cases, one server in the pair is designated the primary and the other server is designated the second

274 CHAPTER 10: CONFIGURING ROUTING AND TRANSLATION SERVICESc Add an end point of the type Gateway that points to the IP Messaging module running on A

Route Plan Configuration Requirements 275Route PlanConfiguration forMulti-site SystemsIn a multi-site system, VCX services run on servers at multiple

276 CHAPTER 10: CONFIGURING ROUTING AND TRANSLATION SERVICESThe remaining topics in this section describe the route plans you need to create for a mul

Route Plan Configuration Requirements 277For instructions on adding an end point, see Adding End Points.4 Create three routes.a Route1 includes the en

278 CHAPTER 10: CONFIGURING ROUTING AND TRANSLATION SERVICESservers R2a and R3a, you would set up a route that includes end point R1a defined as type

Route Plan Configuration Requirements 279This example describes how to create routes on a branch call processor hosted by region 1. The example uses t

28 CHAPTER 2: ACCESSING THE CENTRAL MANAGER AND GLOBAL DIRECTORYCentral Manager OverviewThe Central Manager enables VCX system administrators to manag

280 CHAPTER 10: CONFIGURING ROUTING AND TRANSLATION SERVICESID for region 1 is 61 and the site ID for region 2 is 62, you would create two patterns: 6

Route Plan Configuration Requirements 281 B1R1 identifies one branch call processor hosted by region 1.To configure a route from a regional office to

282 CHAPTER 10: CONFIGURING ROUTING AND TRANSLATION SERVICESThis example describes how to create a gateway route on the primary call processor in one

Route Plan Configuration Requirements 2836 Configure a route plan to associate the pattern and the route. In this example, you would create a route pl

284 CHAPTER 10: CONFIGURING ROUTING AND TRANSLATION SERVICESno IP Messaging services. In this case, voicemail and MOH services are provided to all bra

Route Plan Configuration Requirements 285To configure IP Messaging routes:1 Access the server you want to manage, in this case R1a (see Accessing a VC

286 CHAPTER 10: CONFIGURING ROUTING AND TRANSLATION SERVICESThe example uses the following multi-site system: R1a identifies the primary call process

Route Plan Configuration Requirements 287Repeat steps 1 through 6 for the other branch offices that use global IP Messaging services. Configuring Rout

288 CHAPTER 10: CONFIGURING ROUTING AND TRANSLATION SERVICESIn this example, you would create one route plan that associates IPMRoute1 with the patter

Route Plan Configuration Requirements 289f Add an end point of the type Gateway that points to C4.For instructions on adding an end point, see Adding

Accessing a VCX Site through the Central Manager 29You can determine the IP address of the server hosting the Authentication and Directory service (or

290 CHAPTER 10: CONFIGURING ROUTING AND TRANSLATION SERVICES6 Configure a route plan to associate a pattern and a route. In this example, you would cr

Managing End Points 2912 Click DIRECTORY.The DIRECTORY interface page appears. See Figure 103.3 Click Patterns.The Patterns page appears. See Figure 9

292 CHAPTER 10: CONFIGURING ROUTING AND TRANSLATION SERVICESFigure 104 End Points Page4 Click Add End Point.The Add End Point page appears. See Figu

Managing End Points 293lTable 30 End Point Field DescriptionsName DescriptionType Identifies the type of end point. The drop-down list provides the

294 CHAPTER 10: CONFIGURING ROUTING AND TRANSLATION SERVICES6 Click Save.The End Points page appears listing the new end point.Editing End Points To m

Managing End Points 295 To delete one end point, click Delete in the Actions column for the end point entry you want to delete. To delete multiple e

296 CHAPTER 10: CONFIGURING ROUTING AND TRANSLATION SERVICES5 Click Assign OutDial Patterns.The End Point - Unassigned OutDial Patterns page appears.

Managing Routes 297Deleting OutDialPatterns fromExisting End PointsTo delete OutDial patterns from existing end points:1 Click End Points. The End Poi

298 CHAPTER 10: CONFIGURING ROUTING AND TRANSLATION SERVICESFigure 109 Routes PageTabl e 31 describes the fields on the Routes page.l4 To add a rout

Managing Routes 2995 In the Name field, enter a unique name to identify the new route.6 Click Save. The Routes page appears listing the new route. Nex

CONTENTSABOUT THIS GUIDEConventions 12Related Documentation 13Comments 141 VCX SYSTEM CONFIGURATION OVERVIEWNetwork-based Telephony 16VCX Software Com

30 CHAPTER 2: ACCESSING THE CENTRAL MANAGER AND GLOBAL DIRECTORYFigure 1 3Com VCX V7000 Main Page2 Click Central Management Console.The Central Mana

300 CHAPTER 10: CONFIGURING ROUTING AND TRANSLATION SERVICESThe Route - Assigned End Points page appears. See Figure 111.Figure 111 Route - Assigned

Managing Routes 3015 Click OK.The Route - Assigned End Points page refreshes.Editing Priorities ofEnd Points Assignedto a RouteEnd point priority dete

302 CHAPTER 10: CONFIGURING ROUTING AND TRANSLATION SERVICES To unassign multiple end points from a route, enter a check mark in the check box preced

Managing Routes 303Figure 114 Route - End Points - Unassigned OutDial Patterns Page5 You can assign one OutDial pattern or multiple OutDial patterns

304 CHAPTER 10: CONFIGURING ROUTING AND TRANSLATION SERVICES2 In the Actions column for the route, click End Points.The Route - Assigned End Points pa

Managing Route Plans 305The source-based input parameters allow the server to vary the translation or route mapping based on the source. For example,

306 CHAPTER 10: CONFIGURING ROUTING AND TRANSLATION SERVICESFigure 116 Route Plans Page4 Click Add Route Plan.The Add Route Plan page appears. See F

Managing Route Plans 307There are 5 categories of source-based routing input parameters. The ordering of these categories determines the resultant out

308 CHAPTER 10: CONFIGURING ROUTING AND TRANSLATION SERVICES6 Click Save. The Route Plans page appears listing the new route plan.Using the Route Plan

Managing Route Plans 309Figure 118 Route Plan Wizard - Page 1As shown in Figure 118, the page lists previously configured route plans. You have the

Accessing a VCX Site through the Central Manager 31Figure 3 Central Manager Site Page4 Select one of the following options: To access the VCX Admin

310 CHAPTER 10: CONFIGURING ROUTING AND TRANSLATION SERVICESd Select the new route plan by enabling the radio button preceding the route plan name.e C

Managing Route Plans 311 If this end point identifies an IP Messaging server, use port number 5065.To verify what IP Port the IP Messaging software u

312 CHAPTER 10: CONFIGURING ROUTING AND TRANSLATION SERVICES5 Click Next.The third page of the Route Wizard appears. See Figure 120.Figure 120 Route

Managing OutDial Patterns 313modifications are globally applied to any VCX system feature that uses the pattern. To modify route properties, click a

314 CHAPTER 10: CONFIGURING ROUTING AND TRANSLATION SERVICESAdding OutDialPatternsTo add an OutDial pattern:1 From the Central Manager, select the VCX

Managing OutDial Patterns 315 Match Pattern String — From the drop-down list, select the pattern that will identify the outbound calls whose destinat

316 CHAPTER 10: CONFIGURING ROUTING AND TRANSLATION SERVICES3 Click OK.The OutDial Patterns page refreshes and the deleted OutDial pattern (or pattern

Managing Requestors 317Figure 124 Add Requestor Page5 Enter the following field information: Name — Enter a unique name to identify the requestor.

318 CHAPTER 10: CONFIGURING ROUTING AND TRANSLATION SERVICES2 You can delete one requestor or multiple requestors. To delete one requestor, click Del

Managing Holidays 319Figure 125 Holidays page4 Click Add Holiday.The Add Holiday page appear. See Figure 126.Figure 126 Add Holiday Page5 Enter th

32 CHAPTER 2: ACCESSING THE CENTRAL MANAGER AND GLOBAL DIRECTORYFigure 4 VCX Administrator Provisioning Start PageThe main menu options include: US

320 CHAPTER 10: CONFIGURING ROUTING AND TRANSLATION SERVICES2 In the Name column, click the name of the holiday you want to modify.The Edit Holiday pa

Managing Week Day Bands 3212 Click DIRECTORY.The DIRECTORY interface page appears. See Figure 103.3 Click Week Day Bands. The Week Day Bands page appe

322 CHAPTER 10: CONFIGURING ROUTING AND TRANSLATION SERVICES6 Enter a check mark in the check box following a day to include it in the week day band.7

Managing Day Time Bands 323Managing Day Time BandsThis section describes how to add, edit, and delete day time bands. Day time bands are based on the

324 CHAPTER 10: CONFIGURING ROUTING AND TRANSLATION SERVICESFigure 130 Add Day Time Band Page5 Enter the following field information: Name — Enter

Managing Calendar Bands 3254 Click Save. The Day Time Bands page appears.Deleting Day TimeBandsTo delete day time bands:1 Click Day Time Bands. The Da

326 CHAPTER 10: CONFIGURING ROUTING AND TRANSLATION SERVICES2 Click DIRECTORY.The DIRECTORY interface page appears. See Figure 103.3 Click Calendar Ba

Managing Calendar Bands 3276 Click Save. The Calendar Bands page appears listing the added calendar band.Editing CalendarBandsTo edit a calendar band:

328 CHAPTER 10: CONFIGURING ROUTING AND TRANSLATION SERVICESConfiguring Number Translation Patterns (DIRECTORY)To successfully communicate with other

Configuring Number Translation Patterns (DIRECTORY) 329Adding a NumberTranslation PatternYou can configure a number translation to support VPN transla

Accessing a VCX Site through the Central Manager 33Groups, Call Pickup Groups, Attendant Console, and Media Access Control). DIRECTORY — Enables you

330 CHAPTER 10: CONFIGURING ROUTING AND TRANSLATION SERVICESFigure 134 Add Number Translation Page 5 Using the descriptions in Table 35 as a guide,

Configuring Number Translation Patterns (DIRECTORY) 331Table 35 Number Translation Menu DescriptionsSubheadings Field DescriptionNumber Translation

332 CHAPTER 10: CONFIGURING ROUTING AND TRANSLATION SERVICES6 Click Save.By default, the number translation is active.Editing NumberTranslation Patter

Configuring Number Translation Patterns (DIRECTORY) 333globally applied to any VCX system feature that uses that pattern (for example, a route plan).

334 CHAPTER 10: CONFIGURING ROUTING AND TRANSLATION SERVICES

11CONFIGURING THE CALL REPORTS APPLICATIONThis chapter describes how to configure and use the VCX Call Reports application to view Call Detail Records

336 CHAPTER 11: CONFIGURING THE CALL REPORTS APPLICATIONCall Detail Records OverviewCall Detail Records (CDRs) contain information about each call tha

Accessing the Call Reports Application 337Accessing the Call Reports ApplicationTo access the VCX Call Reports application:1 Log in to the personal co

338 CHAPTER 11: CONFIGURING THE CALL REPORTS APPLICATIONDownloading CDR DataCDRs can be downloaded from either the VCX or IP Messaging applications wi

Managing the CDR Display and Generating Reports 339Managing the CDR Display and Generating ReportsThis section provides a general description of the f

34 CHAPTER 2: ACCESSING THE CENTRAL MANAGER AND GLOBAL DIRECTORYUsing the GraphicalUser InterfaceThis section describes the common set of interface op

340 CHAPTER 11: CONFIGURING THE CALL REPORTS APPLICATIONTable 36 Call Reports Application Preferences Fields Field Section Field DescriptionNetwork

Changing Configuration Preferences 3415 Click OK.VCX CDR Login User Name Specifies the username of the account used to access the directory on the VCX

342 CHAPTER 11: CONFIGURING THE CALL REPORTS APPLICATIONUninstalling the Call Reports ApplicationTo uninstall the Call Reports application:1 From the

INDEXNumerics2101 Basic telephone 1512102 Business telephone 1503101 Basic telephone 1493102 Business telephone 1483103 Manager’s telephone 155Aaccess

344 INDEXbridged lines 117business telephonesaccessing the LUI 145busy lamp flash 129buttons, telephonemapping features to 194testing 154Ccalendar ban

D 345software 17configuration tasks 21configuring3Com telephones 144accessing Directory interface 270accessing the Users interface 54attendant console

346 INDEXparameters 259directed call pickup 77, 210disablinginbound or outbound calls from a class of service 67trunk to trunk calls for a class of se

I 347editing 319managing 318hunt groupsadding phone extensions 236call coverage pointsdefault 227scheduled 227calling 219circular 219configuring MWI 2

348 INDEXdeleting routes 303editing 315Ppaging 213passwordsapplication access 24changing 24for a phone extension 99patternsdeleting 263editing 263mana

S 349deleting 313wizard 308route plan configurationmultiple site 275requirements 271single-site 272routesadding outdial patterns for 302configuring 27

Accessing a VCX Site through the Central Manager 35On pages that accept configuration information, fields marked with an asterisk ( * ) indicate requi

350 INDEXviewingcall history for phones 115call restrictions 115phone registrations 110users 55Wweb session timermodifying 35week day bandsadding 320d

36 CHAPTER 2: ACCESSING THE CENTRAL MANAGER AND GLOBAL DIRECTORY(end user or administrator) session terminates. To start a new session, the user must

The Global Directory 37Modifying SiteNames through theCentral ManagerYou can change the site name of regional and branch offices using the Central Man

38 CHAPTER 2: ACCESSING THE CENTRAL MANAGER AND GLOBAL DIRECTORYFigure 7 Global Directory PageEach regional office has its own local user directory.

The Global Directory 39For example, it is possible to have three regional offices (Boston, Chicago, and Los Angeles) and not allow any of them to see

4Removing a Directory Reference on a Regional Office 42Listing Regional Offices in a Global Directory 42Configuring Data Collection Frequency 43Manual

40 CHAPTER 2: ACCESSING THE CENTRAL MANAGER AND GLOBAL DIRECTORYThe following example adds the Chicago user directory to the Boston regional office:1

The Global Directory 41automatically or manually (see Manually Resynchronizing the Global Directory on page 45).Updating a DirectoryReference on aRegi

42 CHAPTER 2: ACCESSING THE CENTRAL MANAGER AND GLOBAL DIRECTORYautomatically or manually (see Manually Resynchronizing the Global Directory).Removing

The Global Directory 43To list all of the peer regional offices whose user directories can be viewed on the Boston office:1 Log on to the primary VCX

44 CHAPTER 2: ACCESSING THE CENTRAL MANAGER AND GLOBAL DIRECTORY Every phone configured on that regional office Every remote regional office for whi

The Global Directory 45To configure the data collection frequency on a branch office:1 Log on to the primary VCX server of the branch office using the

46 CHAPTER 2: ACCESSING THE CENTRAL MANAGER AND GLOBAL DIRECTORYIn the previous section (Manually Resynchronizing the Global Directory), the global di

The Global Directory 47For example, Boston (R1) has two branch offices (R1B1 and R1B2) Chicago (R2) has two branch offices (R2B1 and R2B2). Database r

48 CHAPTER 2: ACCESSING THE CENTRAL MANAGER AND GLOBAL DIRECTORYThe Re-type Password prompt appears.8 Reenter the password for the cworks account afte

The Global Directory 49To configure global directory redundancy at a branch office (R1B1 in this example):1 Log on to the VCX branch server (R1B1) usi

5Creating a Phone Profile 83Editing a Phone Profile 91Viewing Phone Profile Member Phones 92Deleting a Phone Profile 92Cloning a Phone Profile 93Upgra

50 CHAPTER 2: ACCESSING THE CENTRAL MANAGER AND GLOBAL DIRECTORY12 At the system prompt, enter the following command to reload the configuration:./rel

The Global Directory 51Figure 9 Global Directory Search Criteria Page3 You can search for end users using five criteria: last name, first name, exte

52 CHAPTER 2: ACCESSING THE CENTRAL MANAGER AND GLOBAL DIRECTORYFigure 10 Global Directory Search Criteria ResultsLocating GlobalDirectory Log Files

3CONFIGURING VCX USERS AND SERVICESThis chapter provides information on how to add, edit, clone, and delete users through the VCX Administrator web pr

54 CHAPTER 3: CONFIGURING VCX USERS AND SERVICESAccessing User OptionsYou can use the VCX Administrator provisioning application to manage user profil

Accessing User Options 55By default, the USERS interface displays the Users page, which lists the currently configured users. See Viewing All Users fo

56 CHAPTER 3: CONFIGURING VCX USERS AND SERVICESConfiguring User ProfilesThis section provides information on how to add, list, search for, edit, clon

Configuring User Profiles 57 Personal Information — Identifies the user. Phone Features — Specifies the language and font size used on the user’s te

58 CHAPTER 3: CONFIGURING VCX USERS AND SERVICES4 In the Phone Features section, enter the required information using Tabl e 8 as a guide:5 In the Web

Configuring User Profiles 596 Click Save.The Users page (see Figure 11) appears listing the new user.When you are finished adding users, you can assig

6Adding ERLs 131Adding or Editing the Emergency Defaults 135Deleting ERLs 136Editing the IP Address Range of an ERL 136Deleting IP Addresses from an E

60 CHAPTER 3: CONFIGURING VCX USERS AND SERVICESFigure 13 Edit User Address Page3 Enter user address information using Ta ble 1 0 as a guide:4 Click

Configuring User Profiles 61Figure 14 Search Users Page2 Use the following fields (not case-sensitive) to enter search criteria: Phone Address — Se

62 CHAPTER 3: CONFIGURING VCX USERS AND SERVICESFigure 15 Search for a UserFigure 16 shows the search results for the criteria shown in Figure 15.Fi

Configuring User Profiles 63Editing User Profiles You can modify profile information for an existing user.To edit a user profile:1 In the USERS menu,

64 CHAPTER 3: CONFIGURING VCX USERS AND SERVICESDeleting One UserTo delete one user:1 In the USERS menu, click Users.The Users page appears. 2 Click D

Configuring Class of Service 65Figure 17 Phone Book PageConfiguring Class of ServiceWhen you create a phone extension, you assign the extension to a

66 CHAPTER 3: CONFIGURING VCX USERS AND SERVICESYour VCX system includes several preconfigured Classes of Service. You can modify an existing CoS or c

Configuring Class of Service 67Figure 18 Class of Services Page2 In the Enter the name of new Class of Service field, enter a unique name to identif

68 CHAPTER 3: CONFIGURING VCX USERS AND SERVICES8 For each Class of Service, Trunk to Trunk Transfer and Forward to Trunk dialing can be configured.

Configuring Class of Service 69To delete a CoS element:a In the Name column, locate the element you want to delete.b In the Action column, click Unass

7Adding Bridge Permission for an Extension 182Mapping Bridged Extensions 184Mapping a Bridged Extension on a Secondary Phone 1857 CONFIGURING GLOBAL T

70 CHAPTER 3: CONFIGURING VCX USERS AND SERVICESDeleting a Class ofServiceYou can delete a Class of Service as long as the CoS is not currently in use

Configuring Class of Service Elements 71Figure 19 Class of Service - Elements Page2 In the Enter name of new element field, enter a name to identify

72 CHAPTER 3: CONFIGURING VCX USERS AND SERVICESFigure 20 Element - Patterns Page5 You can add a pattern by: Entering a pattern in the Enter patter

Configuring Type of Service 73 To add a new pattern:Enter a pattern in the Enter pattern value you want to add to element field and click Add.Or,Sele

74 CHAPTER 3: CONFIGURING VCX USERS AND SERVICES Features that were in the old ToS but are not in the new ToS are removed and configuration informati

Configuring Type of Service 75Figure 22 Edit Type of Service Page5 Select the default button mapping template you want to assign to this Type of Ser

76 CHAPTER 3: CONFIGURING VCX USERS AND SERVICESIf you do not select a feature in step 6 that is mapped to a button in one of the selected button mapp

Configuring Type of Service 77Caller Identity This feature blocks caller identity information (user name and phone extension) from appearing on called

78 CHAPTER 3: CONFIGURING VCX USERS AND SERVICESDeleting Type ofServicesYou can delete any Type of Service that is not currently assigned to a phone p

Configuring Type of Service 79Editing Type ofServicesTo edit the features assigned to a Type of Service:1 In the USERS menu, click Type of Service. Th

8Configuring the Message Waiting Indicator for Hunt Group Members 247Using the Group Search Tool 2499 CONFIGURING DIAL PLANS, PATTERNS, AND DIAL RULES

80 CHAPTER 3: CONFIGURING VCX USERS AND SERVICES

4ADDING VCX TELEPHONES AND ATTENDANT CONSOLESThis chapter describes how to add, delete, and modify telephone profiles and extensions. It describes how

82 CHAPTER 4: ADDING VCX TELEPHONES AND ATTENDANT CONSOLESAccessing the User Configuration InterfaceYou can use the VCX Administrator provisioning app

Managing Phone Profiles 83The menu options for the USERS interface appear on the left side. These options allow you to: Manage user profiles, configu

84 CHAPTER 4: ADDING VCX TELEPHONES AND ATTENDANT CONSOLESany phone extension that does not fit in a more specialized profile. Designating a phone pro

Managing Phone Profiles 85Figure 24 Add Phone Profile Page3 Enter the required field information using Tabl e 12 as a guide.Table 12 Add Phone Pro

86 CHAPTER 4: ADDING VCX TELEPHONES AND ATTENDANT CONSOLESPrimary Call Processor Enter the IP address of the primary call processor. This can be a reg

Managing Phone Profiles 87Display Name Format Determines how a caller is identified on the Display Panel of the called phone. The following format opt

88 CHAPTER 4: ADDING VCX TELEPHONES AND ATTENDANT CONSOLESLocal Time Zone Specifies the time zone of where the server is located. Field options preced

Managing Phone Profiles 89Inside Ring Tone Specifies the ring tone users hear for phone calls that use Caller ID and originate from within the VCX sys

9Adding Routes 297Editing Routes 299Deleting Routes 299Assigning End Points to Routes 299Editing Priorities of End Points Assigned to a Route 301Remov

90 CHAPTER 4: ADDING VCX TELEPHONES AND ATTENDANT CONSOLESCall Center Names Identifies all of the Call Centers the end user should be assigned to. If

Managing Phone Profiles 914 Click Save.The Phone Profiles page appears and the new profile is listed. You can now add phones to your VCX system and as

92 CHAPTER 4: ADDING VCX TELEPHONES AND ATTENDANT CONSOLES4 Click Save.The Phone Profiles page appears and the new profile is listed.Viewing PhoneProf

Managing Phone Profiles 93 To remove member phones from a phone profile so you can delete the profile:a In the USERS menu, click Phones.b Click the e

94 CHAPTER 4: ADDING VCX TELEPHONES AND ATTENDANT CONSOLESThe Add Profile page appears with all fields completed. See Tabl e 12 for a description of e

Managing Phone Extensions 95Source-Based Routing with Direct RequestorsVCX v7.0 allowed you to set up source-based routing that included direct reques

96 CHAPTER 4: ADDING VCX TELEPHONES AND ATTENDANT CONSOLESAccessing the PhonesPageYou add, edit, or delete phone extensions on the Phones page.To acce

Managing Phone Extensions 97 View and modify user information. Click a name in the User Name column and see Configuring User Profiles. Modify the MA

98 CHAPTER 4: ADDING VCX TELEPHONES AND ATTENDANT CONSOLESTo add a one or more phone extensions:1 In the USERS menu, click Phones.The Phones page appe

Managing Phone Extensions 99Starting Phone Extension Enter the phone extension for the phone you want to add. Each phone extension must be unique with