3com VCX V7000 Owner's Manual Page 14
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14 ABOUT THIS GUIDE
The following documents provide information on products that support
this release:
Enterprise Management Suite
■ Enterprise Management Suite Getting Started Guide, Version 2.3
■ Enterprise Management Suite User Guide, Version 2.3
■ Enterprise Management Suite 2.3 for VCX 7.1 User Guide
Digital Gateways
■ V7122 and V6100 Digital User Guide, Version 4.8
■ V6100 Digital Fast Track Installation Guide, Version 4.8
■ V7122 Digital Fast Track Installation Guide, Version 4.8
Analog Gateways
■ V7111 Analog Fast Track Installation Guide, Version 4.8
■ V7111 Analog User Guide, Version 4.8
■ V6000 Analog Fast Track Installation Guide, Version 4.8
■ V6000 Analog User Guide, Version 4.8
Comments Send e-mail comments about this guide or about any Voice product
documentation to:
Include the following information with your comments:
■ Document title
■ Document part number (found on the front page)
■ Page number
■ Your name and organization (optional)
Example:
VCX Administration Guide
Part Number 900-0383-01 Rev AA
Page 25
Please address all questions regarding the 3Com software to your
authorized 3Com representative.
- Administration Guide 1
- 3Com Corporation 2
- 350 Campus Drive 2
- Marlborough, MA 2
- 01752-3064 2
- CONTENTS 3
- 8 CONFIGURING GROUPS 7
- ABOUT THIS GUIDE 11
- ■ Emphasize a point 12
- Related 13
- Documentation 13
- 14 ABOUT THIS GUIDE 14
- VCX SYSTEM CONFIGURATION 15
- OVERVIEW 15
- Network-based 16
- Telephony 16
- VCX Software 16
- Components 16
- ■ Authentication: 17
- VCX Hardware 18
- Configurations 18
- VCX Configuration 21
- About VCX 24
- Administrator 24
- Passwords 24
- ACCESSING THE CENTRAL 27
- MANAGER AND GLOBAL 27
- DIRECTORY 27
- ■ IP Telephony Server 28
- Accessing a VCX 29
- Site through the 29
- Central Manager 29
- Figure 5 Phone Book Page 34
- Figure 6 User Add Page 35
- ./sessioncfg 36
- The Global 37
- Directory 37
- ./config.sh 40
- Chicago and Los Angeles 42
- The Global Directory 47 47
- 0 to exit the script 48
- ./reload.pl 48
- The Global Directory 49 49
- The Global Directory 51 51
- CONFIGURING VCX USERS AND 53
- SERVICES 53
- Accessing User 54
- Configuring User 56
- Profiles 56
- Figure 12 Add User Page 57
- ■ Model 3101 Basic Telephone 58
- ■ Model 3102 Business 58
- ■ Model 3103 Manager’s 58
- Figure 14 Search Users Page 61
- Figure 15 Search for a User 62
- Configuring User Profiles 63 63
- Viewing the Phone 64
- Configuring Class 65
- ■ To add a new pattern: 73
- ADDING VCX TELEPHONES AND 81
- ATTENDANT CONSOLES 81
- Accessing the User 82
- Managing Phone 83
- Managing Phone Profiles 91 91
- Managing Phone Profiles 93 93
- Figure 27 Phones Page 96
- Managing Phone Extensions 97 97
- Figure 28 Add Phone Page 98
- Figure 29 Edit Phone Page 101
- Managing User 102
- Phone Extensions 102
- Figure 30 Users Page 103
- Modifying a User’s 107
- Phone Settings 107
- ■ Call fallback 108
- Viewing Phone 110
- Registration 110
- Information 110
- Adding Anonymous 112
- Call Restrictions 112
- Configuring Phone 113
- Restrictions 113
- 6 Click Save 114
- Viewing Call 115
- Figure 37 Call History Page 116
- Configuring 117
- Selective Ringing 117
- Configuring Media 120
- Access Control 120
- Configuring an 122
- Attendant Console 122
- Field Description 124
- ■ Call Hold 125
- ■ Call Park 125
- ■ Call Transfer 126
- ■ Conference 126
- ■ Attendant Serial Calling 126
- Emergency Services 129
- CONFIGURING TELEPHONE 143
- COMMUNICATION SETTINGS 143
- 3Com Telephone 144
- Configuration 144
- Local User Interface 145
- No Network Connection! 147
- Please Connect Cable or 147
- 3Com Test Menu 148
- Scroll-- Options 148
- NBX Test Menu 149
- Scroll--Options 149
- Business Telephones 150
- Scroll--Options 151
- FEATURES FOR A USER 161
- Features 162
- Configuring ToS 164
- Phone Features 164
- Configuring Call 170
- Coverage for a 170
- Telephone 170
- ■ Default coverage 171
- Configuring Bridge 181
- Permissions 181
- Mapping Bridged 184
- Extensions 184
- CONFIGURING GLOBAL TELEPHONE 187
- FEATURES 187
- Configuring System 188
- Speed Dial 188
- Configuring Camp 192
- On Parameters 192
- Mapping Features 194
- Configuring Call Park 207 207
- CONFIGURING GROUPS 209
- Pickup Groups 210
- HAPTER 8: CONFIGURING GROUPS 212
- Configuring Page 213
- Configuring Page Groups 215 215
- Figure 74 Page Group Added 216
- Configuring Page Groups 217 217
- Configuring Hunt 218
- Groups and 218
- Attendants 218
- ■ A voice mailbox 220
- ■ Another group 220
- ■ An individual extension 220
- ■ An Auto Attendant number 220
- ■ An external phone number 220
- Support7toNoon 223
- Field Description Example 223
- ■ Hunt Group - Linear 224
- ■ Hunt Group - Circular 224
- ■ Calling Group 224
- Figure 78 Hunt Groups Page 227
- Figure 83 Hunt Groups Page 237
- Using the Group 249
- Search Tool 249
- CONFIGURING DIAL PLANS 253
- PATTERNS, AND DIAL RULES 253
- Configuring Dial 254
- Figure 94 Dial Plans Page 255
- Configuring Dial Plans 257 257
- Patterns (USERS) 260
- Figure 98 Patterns Page 262
- Figure 99 Add Pattern Page 262
- Number Translation 263
- 5 Click Save 266
- 4 Click OK 268
- CONFIGURING ROUTING AND 269
- TRANSLATION SERVICES 269
- Accessing the 270
- Interface 270
- ■ Managing Requestors 271
- ■ Managing Holidays 271
- ■ Managing Week Day Bands 271
- ■ Managing Day Time Bands 271
- ■ Managing Calendar Bands 271
- Patterns 290
- (DIRECTORY) 290
- Managing End 291
- 4 Click Add End Point 292
- Managing End Points 295 295
- Managing Routes 297 297
- Figure 109 Routes Page 298
- Figure 110 Add Route Page 298
- Managing Routes 299 299
- Managing Routes 301 301
- Managing Routes 303 303
- Managing Route 304
- Table 32 Number Translation 305
- Figure 116 Route Plans Page 306
- Managing Route Plans 309 309
- Test in the Route Plan Name 309
- Managing Route Plans 311 311
- Managing OutDial 313
- Managing OutDial Patterns 315 315
- Managing 316
- Requestors 316
- Managing Requestors 317 317
- Figure 125 Holidays page 319
- Figure 126 Add Holiday Page 319
- Managing Week 320
- Day Bands 320
- Managing Week Day Bands 321 321
- Managing Day Time 323
- Managing Calendar 325
- Managing Calendar Bands 327 327
- CONFIGURING THE CALL REPORTS 335
- APPLICATION 335
- Call Detail Records 336
- Overview 336
- Accessing the Call 337
- Reports Application 337
- Downloading CDR 338
- 5 Click OK 341
- Uninstalling the 342
- Call Reports 342
- Application 342
- Numerics 343
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