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Configuring Hunt Groups and Attendants 227
6 Click Save.
The Hunt Groups page appears and lists the hunt group or attendant you
just created. See Figure 78
.
Figure 78 Hunt Groups Page
Once you have created a hunt group or attendant, you can set up call
coverage rules (see Hunt Group and Attendant Call Coverage Options
)
and add users (see A
dding Local User Extensions to a Hunt Group or
Attendant).
Hunt Group and
Attendant Call
Coverage Options
Every hunt group and attendant has a default coverage point to handle
unanswered calls. There are two default call coverage options:
■ Calls can be redirected to the hunt group or attendant’s voice mailbox
(this is the default).
Time in Queue
(1-900 seconds)
If enabled, sends a notification to all members of the
hunt group or attendant (logged in or logged out)
when a call (or calls) has been waiting in the queue
longer than the specified threshold time. The default
is 30 seconds. The threshold range is 1 to 900
seconds.
This field is not available for linear hunt groups. If no
member of a linear hunt group is available, the call
goes to call coverage (it is not queued).
Note that the value for this field must be less than
the value configured for the Total Timeout field (see
Table 26
).
The displayed message for an exceeded Time in
Queue call threshold is:
HG Queue exceeded time:
<hunt group extension>.
30
Table 27 Add Hunt Group Queue Notification Settings (continued)
Field Description Example
- Administration Guide 1
- 3Com Corporation 2
- 350 Campus Drive 2
- Marlborough, MA 2
- 01752-3064 2
- CONTENTS 3
- 8 CONFIGURING GROUPS 7
- ABOUT THIS GUIDE 11
- ■ Emphasize a point 12
- Related 13
- Documentation 13
- 14 ABOUT THIS GUIDE 14
- VCX SYSTEM CONFIGURATION 15
- OVERVIEW 15
- Network-based 16
- Telephony 16
- VCX Software 16
- Components 16
- ■ Authentication: 17
- VCX Hardware 18
- Configurations 18
- VCX Configuration 21
- About VCX 24
- Administrator 24
- Passwords 24
- ACCESSING THE CENTRAL 27
- MANAGER AND GLOBAL 27
- DIRECTORY 27
- ■ IP Telephony Server 28
- Accessing a VCX 29
- Site through the 29
- Central Manager 29
- Figure 5 Phone Book Page 34
- Figure 6 User Add Page 35
- ./sessioncfg 36
- The Global 37
- Directory 37
- ./config.sh 40
- Chicago and Los Angeles 42
- The Global Directory 47 47
- 0 to exit the script 48
- ./reload.pl 48
- The Global Directory 49 49
- The Global Directory 51 51
- CONFIGURING VCX USERS AND 53
- SERVICES 53
- Accessing User 54
- Configuring User 56
- Profiles 56
- Figure 12 Add User Page 57
- ■ Model 3101 Basic Telephone 58
- ■ Model 3102 Business 58
- ■ Model 3103 Manager’s 58
- Figure 14 Search Users Page 61
- Figure 15 Search for a User 62
- Configuring User Profiles 63 63
- Viewing the Phone 64
- Configuring Class 65
- ■ To add a new pattern: 73
- ADDING VCX TELEPHONES AND 81
- ATTENDANT CONSOLES 81
- Accessing the User 82
- Managing Phone 83
- Managing Phone Profiles 91 91
- Managing Phone Profiles 93 93
- Figure 27 Phones Page 96
- Managing Phone Extensions 97 97
- Figure 28 Add Phone Page 98
- Figure 29 Edit Phone Page 101
- Managing User 102
- Phone Extensions 102
- Figure 30 Users Page 103
- Modifying a User’s 107
- Phone Settings 107
- ■ Call fallback 108
- Viewing Phone 110
- Registration 110
- Information 110
- Adding Anonymous 112
- Call Restrictions 112
- Configuring Phone 113
- Restrictions 113
- 6 Click Save 114
- Viewing Call 115
- Figure 37 Call History Page 116
- Configuring 117
- Selective Ringing 117
- Configuring Media 120
- Access Control 120
- Configuring an 122
- Attendant Console 122
- Field Description 124
- ■ Call Hold 125
- ■ Call Park 125
- ■ Call Transfer 126
- ■ Conference 126
- ■ Attendant Serial Calling 126
- Emergency Services 129
- CONFIGURING TELEPHONE 143
- COMMUNICATION SETTINGS 143
- 3Com Telephone 144
- Configuration 144
- Local User Interface 145
- No Network Connection! 147
- Please Connect Cable or 147
- 3Com Test Menu 148
- Scroll-- Options 148
- NBX Test Menu 149
- Scroll--Options 149
- Business Telephones 150
- Scroll--Options 151
- FEATURES FOR A USER 161
- Features 162
- Configuring ToS 164
- Phone Features 164
- Configuring Call 170
- Coverage for a 170
- Telephone 170
- ■ Default coverage 171
- Configuring Bridge 181
- Permissions 181
- Mapping Bridged 184
- Extensions 184
- CONFIGURING GLOBAL TELEPHONE 187
- FEATURES 187
- Configuring System 188
- Speed Dial 188
- Configuring Camp 192
- On Parameters 192
- Mapping Features 194
- Configuring Call Park 207 207
- CONFIGURING GROUPS 209
- Pickup Groups 210
- HAPTER 8: CONFIGURING GROUPS 212
- Configuring Page 213
- Configuring Page Groups 215 215
- Figure 74 Page Group Added 216
- Configuring Page Groups 217 217
- Configuring Hunt 218
- Groups and 218
- Attendants 218
- ■ A voice mailbox 220
- ■ Another group 220
- ■ An individual extension 220
- ■ An Auto Attendant number 220
- ■ An external phone number 220
- Support7toNoon 223
- Field Description Example 223
- ■ Hunt Group - Linear 224
- ■ Hunt Group - Circular 224
- ■ Calling Group 224
- Figure 78 Hunt Groups Page 227
- Figure 83 Hunt Groups Page 237
- Using the Group 249
- Search Tool 249
- CONFIGURING DIAL PLANS 253
- PATTERNS, AND DIAL RULES 253
- Configuring Dial 254
- Figure 94 Dial Plans Page 255
- Configuring Dial Plans 257 257
- Patterns (USERS) 260
- Figure 98 Patterns Page 262
- Figure 99 Add Pattern Page 262
- Number Translation 263
- 5 Click Save 266
- 4 Click OK 268
- CONFIGURING ROUTING AND 269
- TRANSLATION SERVICES 269
- Accessing the 270
- Interface 270
- ■ Managing Requestors 271
- ■ Managing Holidays 271
- ■ Managing Week Day Bands 271
- ■ Managing Day Time Bands 271
- ■ Managing Calendar Bands 271
- Patterns 290
- (DIRECTORY) 290
- Managing End 291
- 4 Click Add End Point 292
- Managing End Points 295 295
- Managing Routes 297 297
- Figure 109 Routes Page 298
- Figure 110 Add Route Page 298
- Managing Routes 299 299
- Managing Routes 301 301
- Managing Routes 303 303
- Managing Route 304
- Table 32 Number Translation 305
- Figure 116 Route Plans Page 306
- Managing Route Plans 309 309
- Test in the Route Plan Name 309
- Managing Route Plans 311 311
- Managing OutDial 313
- Managing OutDial Patterns 315 315
- Managing 316
- Requestors 316
- Managing Requestors 317 317
- Figure 125 Holidays page 319
- Figure 126 Add Holiday Page 319
- Managing Week 320
- Day Bands 320
- Managing Week Day Bands 321 321
- Managing Day Time 323
- Managing Calendar 325
- Managing Calendar Bands 327 327
- CONFIGURING THE CALL REPORTS 335
- APPLICATION 335
- Call Detail Records 336
- Overview 336
- Accessing the Call 337
- Reports Application 337
- Downloading CDR 338
- 5 Click OK 341
- Uninstalling the 342
- Call Reports 342
- Application 342
- Numerics 343
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